Refund charging me $127.22 | Selling

slati_2013

·2 years ago

Ah, you have gotten yourself into one hell of a mess here. You can't just refund a buyer because you don't like how much something sold for. The is a right way to go about this. And as others have pointed out, it is not a good idea to cancel. You probably are on double secret probation now and one mistake could get you permanently restricted from selling on eBay. Do everything by the book from now on. If in doubt, come here first for advice.

toomuchstuffagain35

·2 years ago

169 View listings

Well one way it's NOT supposed to work is when a seller lists an item for auction and then cancels the sale when they don't get as much as they had hoped for.

When you run an auction you MAY get far more than you thought, but you also might get way LESS than you wanted. That's the risk you take.

If you cancel a sale ebay will rightly take their fees as well.

wastingtime101

·2 years ago

0 View listings

@toomuchstuffagain35 wrote:
If you cancel a sale ebay will rightly take their fees as well.

That's where the seller went financially wrong. If they cancelled the sale their fees would have been credited. They would have had an account defect, but financially they wouldn't have lost.

Seller refused to cancel and made eBay force a refund to the buyer, so their fees were forfeit to eBay for stepping in.

fern*wood

·2 years ago

10492 View listings

Why is their feedback number 0?

wastingtime101

·2 years ago

0 View listings

@fern*wood wrote:
Why is their feedback number 0?

One positive, one negative. Negs drop the FB count because the count shows only pos. Neut doesn't alter the number (I don't think).

fern*wood

·2 years ago

10492 View listings

I saw the one positive, but I thought it was over a year old, but I see what you are saying. Okay, so why is the percentage still 0?

toomuchstuffagain35

·2 years ago

169 View listings

Because they can't show -100% maybe? lol

fern*wood

·2 years ago

10492 View listings

@toomuchstuffagain35 wrote:
Because they can't show -100% maybe? lol

ðŸ˜ƒnever mind me---just having a math melt down.

penguins_dont_fly

·2 years ago

10 View listings

@fern*wood wrote:
I saw the one positive, but I thought it was over a year old, but I see what you are saying. Okay, so why is the percentage still 0?

zero divided by one is zero

0/(1+0)=0

fern*wood

·2 years ago

10492 View listings

It seems the OP kind of lucked out with the timing of their two feedbacks. The one positive counts to kept the total number at 0 instead of going negative. Then the one positive being being older than a year made it not count for the percentage -- also keeping it at 0 rather than being 50%.

albertabrightalberta

·2 years ago

I can explain it to you but I can't understand it for you.104 View listings

@wastingtime101 wrote:
@toomuchstuffagain35 wrote:
If you cancel a sale ebay will rightly take their fees as well.
That's where the seller went financially wrong. If they cancelled the sale their fees would have been credited. They would have had an account defect, but financially they wouldn't have lost.

It's not just refusing to cancel that cost the seller the FVF. Even if the seller canceled the sale (voluntarily) for an honest reason (i.e., OOS, broken, lost, etc.) the fees would have been forfeited also.

fern*wood

·2 years ago

10492 View listings

@albertabrightalberta wrote:
@wastingtime101 wrote:
@toomuchstuffagain35 wrote:
If you cancel a sale ebay will rightly take their fees as well.
That's where the seller went financially wrong. If they cancelled the sale their fees would have been credited. They would have had an account defect, but financially they wouldn't have lost.
It's not just refusing to cancel that cost the seller the FVF. Even if the seller canceled the sale (voluntarily) for an honest reason (i.e., OOS, broken, lost, etc.) the fees would have been forfeited also.

Not if they handled the refund without ebay doing it for them. They would get an out of stock defect, but they would not also be out the fees.

wastingtime101

·2 years ago

0 View listings

@fern*wood wrote:
@albertabrightalberta wrote:
@wastingtime101 wrote:
@toomuchstuffagain35 wrote:
If you cancel a sale ebay will rightly take their fees as well.
That's where the seller went financially wrong. If they cancelled the sale their fees would have been credited. They would have had an account defect, but financially they wouldn't have lost.
It's not just refusing to cancel that cost the seller the FVF. Even if the seller canceled the sale (voluntarily) for an honest reason (i.e., OOS, broken, lost, etc.) the fees would have been forfeited also.
Not if they handled the refund without ebay doing it for them. They would get an out of stock defect, but they would not also be out the fees.

Cancelling for OOS the only fee withheld is the 30 cent fixed fee. The rest is credited.

https://www.ebay.com/help/selling/fees-credits-invoices/fee-credits?id=4128

albertabrightalberta

·2 years ago

I can explain it to you but I can't understand it for you.104 View listings

@kimc_1912 wrote:
My first time selling on ebay. I sold an item through auction it sold for much lower then expected, when i tried to refund it said id uave to pay $45 so i just didn't do anything because i didn't have the money now that theirs a claim i owe $127. is it supposed to work like this?

I assume the feedback you received is from the buyer who won your auction listing fair and square. They are disappointed and you earned that neg.

Being unhappy with the final bid price doesn't mean you can cancel but in doing so, you also forfeit the right to the credit of the FVF when you canceled and the refund was issued.

wastingtime101

·2 years ago

0 View listings

@albertabrightalberta wrote:
Being unhappy with the final bid price doesn't mean you can cancel but in doing so, you also forfeit the right to the credit of the FVF when you canceled and the refund was issued.

That's probably it. Seller refused to ship, refused to cancel. Buyer filed a claim to get their $ back. Seller still didn't refund. eBay forced the refund and the unresolved case caused the seller to forfeit their final value fees.

wastingtime101

·2 years ago

0 View listings

@kimc_1912 wrote:
My first time selling on ebay. I sold an item through auction it sold for much lower then expected, when i tried to refund it said id uave to pay $45 so i just didn't do anything because i didn't have the money now that theirs a claim i owe $127. is it supposed to work like this?

I see one item in your sales history that sold at auction for $530 plus shipping.

The numbers you provided do not make sense on their own. You will have to provide more details @kimc_1912 .

What do you see when you go to this page?

https://www.ebay.com/mes/transactionlist?sh=true

You'll also have to let us know what requests or claims were filed. Examples:

- Item not received claim on eBay

- Return request on eBay

- Payment dispute & reason for dispute

ittybitnot

·2 years ago

18 View listings

is it supposed to work like this?

@kimc_1912

No. When you are paid, you are expected to ship. You don't get to change your mind and refund because you didn't like the price it sold for at auction.

Did you CANCEL the transaction? If you did, what reason did you use?

When you were paid, eBay took their fees from the amount you received, and gave what was left to you. If you used eBay shipping, that amount was deducted as well. Since this appears to be your only sale, you don't have enough available funds in your account to refund, since the buyer's entire payment must be returned. You need to provide a payment source other than your payment account funds (which is not sufficient).

kensgiftshop

·2 years ago

389 View listings

Since your funds are being held, you have to pay the refund.

When the buyers payment is released, the funds will be sent to your checking account.

If you don't provide a funding source to pay the refund, they'll pull the funds from your checking account.

ckimodog

·2 years ago

9204 View listings

@kimc_1912

Yes. There are selling fees sellers must pay and just because you didn't get the money you expected to get for your item, doesn't mean you can decide not to sell it for the price you made on it. You are obligated to sell it and ship it for the price you got. You're a new seller and already you have 1 negative review. Not good. You are also selling high dollar items right off the bat. eBay watches new sellers who sell high dollar items, especially when they are listed as "open box" Don't be surprised if eBay asks you for receipts for that item. If you don't have them, you may not see your money for a while.

In the future if you want what you think the item is worth, sell it at a fixed buy it now price, immediate payment required and no best offers.

Your no returns policy isn't going to fly either. All buyers are entitled to the 30 eBay money back guarantee. Start accepting returns and pay for the labels. You'll save yourself a lot of grief and headaches.

Happy Selling

bill.purvis2012

·2 years ago

4359 View listings

WHAT SHE SAID. GOOD ADVICE. YOU HAVE 2 STRIKES

pargran3

·2 years ago

5596 View listings

You haven't given us enough information.

Did you refuse to send the item?

Was it paid for?

What excuse did you use to try to refund the price?

Biggest thing here is that you sold an item on auction. The price you got is what you legally are obligated to accept according to your agreement with eBay.

If you did not send the item, you are a non performing seller. And yes, you still owe the final value fees. That is how it works. Since we do not know what your item sold for or much of anything else, about all we can tell you is that you need to know what you are doing BEFORE you do it.

monica-sells

·2 years ago

91 View listings

There are no 'hidden' or 'trick' costs/fees doing a straight refund....

First off...don't refund until you receive the item back....

You may be responsible for return shipping..I do not know your circumstances....

(that would cost you more than the original amounts)

Your payments page will detail all of the transactions for you to follow....