receiving items
Summary: hunterb78 expressed concerns about items not received often being linked to buyers with little feedback. profitweb and others agreed, suggesting that new users may be unfamiliar with the process. They emphasized the importance of tracking, though hunterb78 noted that tracking can be expensive for low-value items. Some participants suggested limiting international shipping to reduce issues, while others discussed experiences and policies related to item not received cases. psfhobbies shared a specific incident involving a zero-feedback buyer demanding a refund despite the item being in transit.
Is it just me or do others get same issues, every time I get an item not received seems to be someone with little or no feedback ?
14 comments
psfhobbies
·2 weeks agoYep, sure, yes, and everytime....all the time... W are going through one now 0 feedback bidder from Washington cant understand why we cant ship on Saturday or Sunday.(he purchased Friday at 6:30pm) I had 1 working day schedule shipping and it went out on Monday but yet keep getting emails and a INR when its still in route(took 5 days from Pa to Wa) In fact its at his PO today. Yet he is Insisting he expects a full refund and keeps the item ...just a scammer....
tobaccocardyahoo
·2 weeks agoI rarely get INRs.
Part of why that is is because I always ship with a real tracking service. Never First Class Letter or ESE.
The other reason is that I sell to collectors, and most of them want to be able to buy similar items from me, some time in the future. I do not sell anything which is still in production and readily available.
bbcardzman
·2 weeks agoAnd yet eBay won't let you block people with little or no feedback.
bonanza125
·2 weeks ago · EditedAs someone from the US I don't get item not received cases unless they are international buyers. International shipments take longer which some buyers don't want to wait. Yes buyers who have low feedback can be unfamiliar with the process of shipment and how long it takes. As a seller from Australia if you ship out of the country you will run into these issues. Personally I think you might get a more accurate answer from Australian sellers rather than US sellers.
gloryglorygifts
·2 weeks agoNo, I've never noticed a correlation between the two. I rarely get INR's because I watch my tracking and let the customer know I'm on top of it and will help them if they don't receive it. The last mail that went awry got returned here and I shipped it back again priority. He left me very nice feedback because I was in touch with him.
onlinecentral
·2 weeks agoDate, Feedback
2026~03~05 3986
2024~10~18 1234
2024~07~24 914
2023~11~15 1910
2022~09~17 32
2021~11~03 50
2021~03~23 10
2021~02~23 40
2021~02~09 925
bdmh-enterprises
·2 weeks agoI send some cheaper items internationally in an envelope as well and have found no correlation between FB and INRs. You are bound to get some INRs doing that. Both actually lost and bad buyers taking advantage of no tracking.
The best thing you can do is narrow down the countries you ship to. After many years, I have found erring on the side of caution to be a good policy and now have 201 blocked countries. Ironically, Australia is teetering on making that list, but I do enough good sales there to keep it off for now. I will also block any non-repeat buyer that makes an INR claim.
inhawaii
·2 weeks agoI almost never have INRs.
I can't even remember the last one.
But no, I haven't noticed such a pattern.
dhbookds
·2 weeks agoOf the 7 complaints in your feedback.......only one is a new buyer
You're shipping economy class @ $2 from Australia which may be causing more problems than buyers.........
shire123
·2 weeks agoAs long as you ship with tracking there should be very few times that this will be an issue for you.
hunterb78
OP2 weeks agosadly tracking is $15 and most do not take it up for an item worth a couple of dollars, if i insisted i would have no sales at all
profitweb
·2 weeks ago · EditedYes, me too. Not just you.
I think newer buyers/users are nervous. They're used to Amazon shipping and tend to jump the gun too early. They are also new to navigating eBay (checking status, tracking, etc.).
I also hear "promised delivery date", which doesn't exists. "Estimated delivery date" is reality.
We can't control shipping after we hand it to the carrier.
soh.maryl
·2 weeks agoESTIMATED DELIVERY DATE is the information that a buyer sees when making a purchase, and is the information a buyer uses when deciding to open an item not received case. If there is no tracking proving delivery, of course the buyer is entitled to a refund per eBay policy.
profitweb
·2 weeks ago · Edited@soh.maryl
I just corrected my mistake. Thanks for catching that. I misquoted the exact name when I wrote "Estimated ship date". I meant to say "estimated delivery date".
It's considered "Proof of delivery" when tracking shows it's been delivered. The Buyer is not entitled to a refund, per eBay policy (unless item allows for customer remorse returns), if it was shipped out on time. Sellers are not held accountable for what happens after the carrier scans the package because they have no control over it.
Let me know if I misunderstood your point. Thanks for correcting. There is a big difference between "ship date" and "delivery date"!! I flubbed that one.