Quick positive story.
I recently sold a $25 shirt that was described as black when in fact it was dark gray.
My error.
The buyer contacted me about it.
I apologized and offered the buyer a full refund if he wanted to return it -or- a partial refund if he wanted to keep it.
I told him the partial refund would be "what ever he thought was fair".
He decided to keep the shirt and asked for a partial refund.
I asked him how much of a partial refund he would like.
I was prepared to give him what ever he asked for.
He replied back "you decide".
I issued him a 50% or $12.50 refund.
The buyer messaged me and thanked me ... hasn't left me feedback yet thought. 😉
11 comments
house*of*paws
·1 year agoHey @inhawaii
Great story! I had a similar experience with a dark-gray cat I adopted recently. The rescue offered his brother (who looks just like him) for free ... so I guess I got a 50% off deal. 😻😺
Meet Shadow. [His brother, Wolf, is off-camera]:
gloryglorygifts
·1 year agoExcellent resolution and fair.
cambriachick
·1 year agoGreat solution, good for you!
silverstatetreasureboxes
·1 year ago@inhawaii
And I wouldn't expect anything less from you, such a good seller. I wish I could buy from you but those pineapple candies would stick to my expensive crowns and I already have a human form of those naughty plushies!
toysaver
·1 year agoExcellent resolution, good on you.
12345jamesstamps
·1 year agoHopefully, other sellers read this and learn what to do.
Some sellers love to argue with the seller.
Remember, way back when I mentioned a few times like 75 % men are colorblind(myself included) and sometimes we as sellers get it wrong as well as buyers.
I have corrected a few mistakes and usually the buyer doesn't leave a feedback or they leave a neutral(I got two).
inhawaii
OP1 year agoI decided to be very generous with this buyer ... since it was my screw up.
chevymontecarlo88
·1 year agoI am glad you worked it out but maybe you should have just given him the extra $12 since it was your screw up. (if it was your fault) Haggling over pocket change on a mistake you made is not being very generous. IMHO The buyer seemed reasonable and fair. (unless there are missing details)
Under promise and over deliver.
fbusoni
·1 year agoCoincidentally, gray is 50% of black.
 
jonathanbrightlight
·1 year agoVery good customer service there. I also usually try to get buyers to decide what they think is a fair partial refund if we go that route, and I've had a few that didn't want to give me a number. They've always been satisfied with what we end up offering. Great job, and hopefully that positive feedback will arrive soon!
bonjourami
·1 year agoId say he got a real good deal!