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Question on top rated returns 50% refund deduction
If the customer returns an item that was New sealed in box but now is opened and used, It obviously can't be sold as "New" anymore. How does the 50% refund deduction work? Does it come out of the buyers pocket or ebay's?
My dilemma is, the product was a 25+ year old toy. I didn't really expect it to function like it was brand new, it's more of a collectors item. However, I also didn't mention that anywhere in the listing and the buyer opened it up and apparently tried to play with it. I don't think this is the buyers fault and I don't want to tag them with a loss.
22 comments
funfactorychannel
·1 year agoHow was it broken?
If its battery operated with batteries included, I can see that with corrosion, or some o-rings got fragile.. Other than that it should still be playable out of box.
tthodgepodge
OP3 years agoI appreciate the banter back and forth :P. I have no intent of trying to utilize the 50% deal. I was mainly inquiring because if it came out of eBay's pocket, I'd be happy to do it. But a large part of the onus is on me, like I said, nowhere did I suggest the item might not work. So I'm fine taking responsibility and issuing the refund, just sucks cause it's pretty worthless now that it's been opened. 😞
ladyindecadence
·3 years agoAlso keep in mind that with partial refunds with seller protection ebay still keeps the entire final value fee they collected on the original total sale price.
dqdistribution
·3 years agoAre you sure about that? I haven't done it often but I thought the FVF prorated.
billk21093
·3 years agoNo, they keep the whole thing. I got burned on a small deduction, I think 10% that eBay actually suggested, only to find that I was out more than I would have been by not doing the deduction.
dqdistribution
·3 years agoPlease note that the 50% deduction is only for buyer remorse reasons (Changed mine, found a better price, etc...)
If you try and short buyer on non buyer remorse you should expect a complaint, and could result in you losing your ability to do partial refunds.
mybigsale
·3 years agoIf you try and short buyer on non buyer remorse you should expect a complaint, and could result in you losing your ability to do partial refunds.
"An item is returned after it was used or damaged by the buyer"- eBay
Any item deliberately damaged by the buyer will be met with whatever deduction eBay allows me. If fraud is suspected there will most likely be police reports and other action.
I understand ABUSE of refunds is not acceptable. Any abuse of buyers or sellers should not be tolerated. I don't believe the OP is inquiring about or considering abuse of the partial refund policy.
dqdistribution
·3 years agoPartial refund on defective item because it's been opened is ridiculous.
How would you even know its defective without opening ?
You can do what you want but the partial shouldn't be done on non remorse, and I'm sticking to that.
If you feel the buyer is being abusive you should report it.
eBay will be paying me everytime someone tries to play that game.
GL
mybigsale
·3 years ago@dqdistribution
I've already said I usually don't give partial refunds unless I suspect the buyer is being dishonest. I have been a TRS on eBay for over 20 years and have 1 or 2 returns a year with free returns being offered. As of today, I have never given a partial refund.
So, if I buy a sealed Battlefield game from you and message you:
I just received the sealed game. I didn't see how to remove the packaging, so I used a hammer to open the game. I stuck the pieces in my game console and now my console is ruined. I am returning game for a full refund. I would also like you to send me a new game console or replacement cost (your game ruined it)- Thanks.
1) From what you said, I already know I will get a full refund and not have to worry about a partial refund. Great!
2) Are you also going to send me a new console or replacement cost of console?
dqdistribution
·3 years agoYou'd get it for free if you opened a return automatically. And the return and transaction would be closed.
dqdistribution
·3 years agoNow I'm going to get abused for stating I use automatic refunds. Oh noes.
mybigsale
·3 years agoI was thinking that but didn't want to bring attention to the matter. Oops! Too late now 🙄
carlmarxx
·1 year agoToy collectors don't open up collectables to play with them ,since they will resell them later on at higher price as it be comes even more rare later on . The problem is seller getting to keep 50% is fine but doesn't make up for loss of collectable that got trashed by the buyer .
mybigsale
·3 years ago@tthodgepodge
If the customer returns an item that was New sealed in box but now is opened and used, It obviously can't be sold as "New" anymore. How does the 50% refund deduction work?
If the item is returned to you in a different condition than the buyer received, you can deduct up to 50%. You are supposed to base this decision on how the resale value changed. Since the item is no longer new and sealed, you can deduct up to 50%.
Does it come out of the buyers pocket or ebay's?
The 50% would come out of the (refund) buyer's pocket.
My dilemma is, the product was a 25+ year old toy. I didn't really expect it to function like it was brand new, it's more of a collectors item. However, I also didn't mention that anywhere in the listing and the buyer opened it up and apparently tried to play with it. I don't think this is the buyers fault and I don't want to tag them with a loss.
The choice is yours. I don't get very many returns. I usually don't claim a percentage of the refund when I could unless I suspect a buyer is being dishonest with me.
I have heard (from other posts) customers can complain about the refund being partial and get eBay to refund them the difference in some cases (refunded by ebay, not the seller).
mybigsale
·3 years ago@tthodgepodge
My dilemma is, the product was a 25+ year old toy. I didn't really expect it to function like it was brand new, it's more of a collectors item. However, I also didn't mention that anywhere in the listing and the buyer opened it up and apparently tried to play with it.
In my opinion, you should have stated this was being sold as a new sealed collectible item and that it may not function as originally intended due to its age.
Without that disclaimer, this item could be considered not as described. If it were me, I would take on the responsibility for not including the disclaimer. On new old stock items I usually mention included batteries may not function because of age and are not guaranteed to function.
headvasegal
·2 years agoIs the 50% policy written down somewhere? Your refund policy seems to generally say that one can deduct for loss of value if an item is lost of damaged, without a limit. For example, eBay only allows unopened fragrances to be sold. If someone opened and used the fragrance, it cannot be resold on eBay, so the reduction in value is actually 100%.
marweb-3172
·1 year agoi got 50.00 dollars back is was 87.00 dollars short i would like the rest of it back ? thank you
kh-adrian
·1 year agoHi everyone,
Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.
Thank you for understanding.
goodbrakes
·3 years agoIf you are eligible to use the "up to 50% reduction" that money comes out of the Buyers pocket.
What ever amount you refund to the Buyer that is what they get, you keep the rest.