Question about refunding without a cancelation. | Selling

sakic92710 · 2024-08-21T19:11:22.672000Z

A buyer made a purchase & paid. Before I even shipped the item, the buyer requested a return. After sharing messages, we agreed to cancel the sale. The buyer cancelled the request for a return. However, the request still blocks a cancelation. My question is about giving a refund without the option to cancel. Do I still get my fees back? I know I would if I had the option to cancel on the buyer's request. What about if I just give a straight refund without eBay knowing why? I do not want to be stuck with the fees when the buyer backs out.

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Question about refunding without a cancelation. | Selling | eBay Community