Question about complaint from buyer | Selling

morto_4071 · 2024-12-11T20:52:14.389000Z

I just sold an collectible action figure to someone (~$100). I never opened it, but they're now complaining about a missing accessory. I rarely sell anything and have never had a complaint, so I'm not sure what the protocol for handling complaints is. I assured them I had not opened the item, it's sealed in factory plastic. Something that shouldn't even matter since they've opened the item anyway. I feel like this person is fishing for a refund of some kind, I offered them a refund to return the item or $5 to keep it. But they haven't responded to either option and instead have been somewhat argumentative. I'm not inclined to respond to them anymore until they've chosen an option. Is there anything else I need to do?

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Question about complaint from buyer | Selling | eBay Community