Q&As on listings / app | Selling

wastingtime101 · 2024-11-21T13:39:21.046000Z

Anyone not familiar with Q&A, read here first. I've had Q&A set up pretty much forever. Here's what I'm seeing in the way eBay implemented this on the app: Every time I view one of my listings on the app, it pulls one of my Q&A at random to display on the listing. it displays whichever Q&A was last added or revised. If you want to see full Q&A you click the > on the right. Edit: I figured this one out. It's not a random selection. It's displaying whichever Q&A was most recently added or revised. So whichever Q&A you want displayed on all of your listings - make sure to go back in and revise that one after saving other changes. There's no text to indicate more Q&A are available, just the > so it can be confusing to buyers thinking clicking > will show more details related to the specific question displayed, and does not clearly indicate there are more Q&A available. I'd like to see eBay add some kind of "More FAQ" link to make it more clear.. In addition ... When I click the > to see more Q&A, it defaults me to a tab "this listing" which doesn't show any Q&A - it just has a button for me to add Q&A. There's a second tab "all listings" which shows the Q&A I set up on the web under "communications with buyers" that displays on all listings. So it's good we can now add a Q&A specific to a single listing. Can only be done on the app, but it's a great feature we didn't have before. But ... on the "all listings" tab, Q&A are not organized. They are all out of order. They're sorted by date revised/added instead of by subject matter. And one of them is duplicated. I checked my Q&A settings on the web under "communications with buyers" and none are duplicated, so why is eBay doing it on the app? The duplicated Q&A is one that I had listed in one section, then I deleted it and posted it in a different section (like a year or two ago), but it appears eBay is pulling in the deleted one and I can't fix it since it's already deleted. On the web we set up Q&A sorted by topic like Item Details, Shipping, Combined Shipping, Returns, Other, etc. Why does the app not do that @devon@ebay @elizabeth@ebay ? It's a confusing out-of-order list, sorted by date added/revised, with one Q&A duplicated. It's really hard to follow. Why are they not grouped based on topic like they are on the web? That's a big miss, in my opinion. Would love to see eBay fix that.

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