Proper Procedure For Handling INR That Shows Delivery | Selling

fm2000 · 2024-10-10T07:08:07.517000Z

I have heard people say eBay will refund the seller for any item not received claim if the tracking shows the item was delivered, it was shipped on time and it went to the buyer's address on file. I have a buyer who says they never received their item after it showed it was delivered 2 weeks previous. I have no reason to believe that the buyer is not being 100% honest, they even left me a positive despite the item not being delivered. I have not had this happen to me in many years, but it just recently happened and I am not sure what to do. Will eBay reimburse me if I refund, or reimburse the buyer directly since the tracking shows delivery? If so, what is the proper procedure to handle this? Should I have them open an INR case? If I input the tracking that shows delivery, will they get their money back and I get to keep my money? Will I get a defect hit if they open an INR even though it shows it was delivered and I did everything I was supposed to do?

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Proper Procedure For Handling INR That Shows Delivery | Selling | eBay Community