problem in the message and cancelation | Selling

cristian3_6 · 2025-11-03T03:48:40.191000Z

HelloHi, I had a problem today. A buyer purchased a box of jewelry from me after the auction ended and made the payment. However, they sent a message asking if one of the earrings was gold. I told them it was sterling silver and that if they wanted to cancel, there was no problem, since some people buy expecting gold and then return it when they don't find any. Later, they said they wanted it back, so I told them it would be shipped tomorrow via USPS. Theoretically, everything should have been fine.That's how it all went.The buyer sent a message saying, "Looks like hoops might have 14k on them." and I answerDear customerIt looks like sterling silver, not gold. Dear costumerIf you don't want it, you can cancel it. If you thought it was gold, it's because it isn't. the buyer respondsOk thanks the big blue piece of jewelry a ring or pendant And I sent the photos of what he asked for. the buyer respondsI wanted to keep it but I kept telling me cancel itThanks buy I'll keep it And I repliedYou've already paid for it, but there's still time to cancel if you're not satisfied. Tell me now, because returns take time.the buyer respondsThanks I'll definitely keep lot sorry for bothering you And I repliedhello thank you, then I'll send it tomorrow via USPS Priority Mail.I said it like that because some people buy it thinking it's gold and then return it. Whether it's gold or silver is up to each buyer's luck. Some people leave neutral or negative reviews unfairly because the photos are sharp and clear. Thank God I sell a lot of boxes and people really like them. You can check my feedback; 90 percent of my customers are satisfied.Thank you so much for buying! the buyer respondsI wanted to keep it but I kept telling me cancel it You keep saying cancel it so I did I got a weird vibeThen he opened the cancellation sayingBuyer CommentYou seem like you wanted to cancel it go ahead sorry I just got weirded out by you pressing me to cancelYou seem like you wanted to cancel it go ahead sorry I just got weirded out by you pressing me to cancel And I repliedHi, it wasn't like that. You asked me if one of the pieces was gold. I told you no, and that if you wanted to cancel, there was no problem because many people buy thinking there's gold or something of great value and then want to return it. But I haven't pressured you to cancel. Then you told me you wanted the lot, and I told you I would send it tomorrow. Now you're telling me I pressured you to do that. I didn't pressure him at any point, or I didn't realize it, because I'm already traumatized by returns and then people leaving negative feedback because they didn't find gold or other valuables. Can I report him or should I leave it as is?Will I have problems with eBay because of this?thank you

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problem in the message and cancelation | Selling | eBay Community