Postage deducted from my earnings when buyer paid?

I got completely stung on an item listed with free P&P when the buyer opened up an item not received and ebay found in their favour, losing both the item and money from the P&P, so I immediately changed the P&P on items for sale to buyer pays, so this wouldn't happen again.

However, I have just sold another of the same item, and the money in my funds is minus the P&P - what am I doing wrong? I have now sold two items worth Â£10 and am in negative equity (as it where).

Suffice to say, I won't be using ebay to sell any longer, and there customer service is a joke! I just want to understand why I have been charged P&P.

Thanks

philozopher

1522 View listings

Posted 1 year ago·Last reply 1 year ago

4 comments

albertabrightalberta

·1 year ago

I can explain it to you but I can't understand it for you.104 View listings

@philozopher wrote:
I got completely stung on an item listed with free P&P when the buyer opened up an item not received and ebay found in their favour, losing both the item and money from the P&P, so I immediately changed the P&P on items for sale to buyer pays, so this wouldn't happen again.

@philozopher

I think this policy is the same on the .co.uk (UK) site as it is on the .com one.

Your buyer opened INR (item not received) and if you weren't able to prove delivery, ebay DOES rule in the buyer's favor. It doesn't matter whether you have "free" shipping (as in, you don't charge separately for shipping) or have a separate shipping charge.

For INR, the buyer gets a full refund.

jonathanbrightlight

·1 year ago

0 View listings

Since the policies in the UK are different and very few if any of the users here are UK-based, I'd suggest you log out here and into the UK forums: https://community.ebay.co.uk/

You'll likely find people there who are more familiar with what you're experiencing. Sorry, we get lots of visitors from the UK site that don't realize they're on the US forums!

philozopher

OP1 year ago

1522 View listings

Thank you. I didn't realise I was the US site.

soh.maryl

·1 year ago

110 View listings

Usually, when the buyer pays you, they pay the price of the item, the state sales tax, if any, and the shipping cost. You use the shipping cost money you were paid by the buyer to pay for the shipping.

If you listed the item with free shipping, you were supposed to have added the projected shipping cost into the price of the item.

And now I realize that you're in the UK, so you might want to ask your question there, but I imagine the answer will be about the same.

Pretty sure this is the way eBay has worked as long as you've been here (2003).