poor protection for sellers
Sold an automotive part. Customer said did not like part and returned it. Part returned damaged and used. Ebay protected the buyer and screwed the seller. I can not resell the part. Ebay failed me as a seller. Anyone else have this problem?
7 comments
pickapaper
·2 weeks agoBecause eBay has a Money Back Guarantee, yes, they do favor the buyer. You say they failed you as a seller but how did they do that? They provide the rules and policies and they offer only small amounts of seller protection such as letting a seller who offers free returns the ability to deduct up to 50% if an item is returned in a different condition.
From what I have read many times on this board, automotive parts is one of the categories that has a lot of abuse of people buying the wrong thing, damaging it then returning it, or returning something different than sent. Unfortunately, if you sell these kinds of things on eBay, you have to be aware of this and maybe put a few cents from each of your sales into a virtual piggy bank to cover your expenses when something like this happens. You can also take the loss off your income taxes at the end of the year.
christworks
·2 weeks ago@ice-cream-eater I understand you were cheated, but if you wanted some sort of seller protection you should have offered free returns. You then could have reduced the refund by 50%. You choose not to accept any returns at all, so I fail to see why you think you deserve the same or better protection than those of us who take a big risk and accept returns, free returns in some cases.
I'm sorry it happened. It's unfair. But you failed yourself because you locked yourself out of being able to reduce refunds.
ice-cream-eater
OP1 week ago · EditedI did offer free returns. That is one of the problems. I posted a 50% charge and the seller stated it arrived in that condition, Ebay chose to side with the buyer. Even though my listing clearly shows it as new in a sealed package. To add insult Ebay sends me a bill to pay for the returned item postage. I don't expect every auction to end perfect but the ones that don't always seem to favor the buyer.
chapeau-noir
·1 week agoI posted a 50% charge and the seller stated it arrived in that condition, Ebay chose to side with the seller.
Buyer? Seller?
christworks
·1 week ago@ice-cream-eater So you are saying you reduced the refund by 50%, the buyer appealed the amount of the refund they were given and eBay sided with them?
If that is correct, I've honestly never seen that. I have reduced several INAD returns, the buyer appeals, and I've won them. The last buyer even opened a chargeback after eBay sided with me. eBay took care of responding to the chargeback so I didn't have to do anything nor were my funds locked up.
inhawaii
·2 weeks agoEbay does not know what you sent the buyer.
Ebay does not know what the buyer sent you.
When it comes to situations like this, ebay will always favor the buyer.
It's good business sense.
Like @nh_sales_lv says, it's all part of doing business online.
nh_sales_lv
·2 weeks agoThat's the name of the game when selling auto parts. A lot of returns even for no good reasons. It's cheaper for a shade tree to guess & try a MAF Sensor first before he condemns a computer and if the MAF Sensor is bad you're in luck but if his computer is bad you just inherited a MAF Sensor with Greasy Black Fingerprints. Nobody cares