POOR EBAY MANAGEMENT SKILLS
EBAY determined that a record album listing was counterfeit and removed from my store. I was told this would be resolved in 3 to 5 days.
I was told that there was nothing wrong with the listing and should have been determined counterfeit. Another associate informed me that i need proof of purchase was necessary for an LP I purchased over 40 years ago.
I was promised a phone call from a supervisor for some clarity and I am still waiting. WHAT TRIGGERED THE COUNTERFEIT ACTION? No evidence... Innocent until proven guilty. I am a 19 year member waitng for a resolution.
5 comments
slippinjimmy
·2 years ago@domerken
What exactly did the notice say?
What album was this?
Something seems off because if an item is deemed to be a counterfeit proof of purchase would be irrelevant.
gone.c-33
·2 years agoPlenty of unauthorized pressings out there. What was the record?
lamber9347
·2 years agoAnyone can report another listing. It could have been another seller in an effort to block your sale, who knows. The phone reps are outsourced and notorious for only giving out answers which the person calling wants to hear, in order to end the call and move onto another.
Your best bet is to contact eBay directly by sending a private message on social media. Just leave a message, and an actual eBay employee will get back to you. To speed things up you can leave your registered account information in the PRIVATE message: Full name, address, phone number, email address, user ID, and a brief explanation of your problem. Best of luck to you....
https://twitter.com/askebay
https://www.facebook.com/eBay/
domerken
OP2 years ago😊Thank you. Very good advise.
reallynicestamps
·2 years agoThe phone reps have a terrible reputation for getting you off the phone as soon as possible even if that means giving you the advice you want to hear instead of the advice you need to have.

https://www.facebook.com/eBayForBusiness/ — Message button in upper right on landing page.

https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851 -> Automated Assistant, type AGENT -> enter. You will then get more options.


The social media Chat accounts are covered by trained eBay employees with some authority.
And you get a transcript so you can compare what you heard with what you were told.