Please Customer Service Take a look thank you

Please Customer Service Take a look Need Help please power seller always ships in 1 day a Buyer left a negative asked us to cancel an order right after they paid so they could add allstate insurance on ebay.. we said fine refunded them in full.. then they made another offer but asked us to decline again.. they stated they did not add insurance after all this we decided not to sell any more to them it seemed like a scam.. this was on 4/14 called ebay talked to a rep said no problem fill out a feedback request form we did 10 min later they said it was declined Ebay and the cutomer service person from ebay said they read the ebay messages can ebay please help us fix this

criari_ocoegms

1467 View listings

Posted 1 year ago · Edited 1 year ago·Last reply 1 year ago

17 comments

jonathanbrightlight

·1 year ago

0 View listings

Actually, I thought that anytime a buyer asked to cancel, negative feedback was supposed to be removable. Itâ€™s not automatic because untrustworthy sellers would just choose â€œBuyer requestedâ€ when cancelling orders to avoid negative feedback, but Iâ€™m a little surprised and disappointed that CS didnâ€™t remove that. Did you make sure to specify to them that the buyer asked to cancel both times?

criari_ocoegms

OP1 year ago

1467 View listings

Yes we did also and also have the messages on ebay in the system.. so super confused

chapeau-noir

·1 year ago

No bad meows!6570 View listings

I got a neg because the person didn't like what she paid for the item. They wouldn't remove it.

eBay doesn't take into account longevity, rating or anything else - their system isn't that sophisticated. They have a simple criteria for removing FB and that's it.

And yeah, it's a bummer.

inhawaii

·1 year ago

Ebay's most handsome seller.4909 View listings

@criari_ocoegms wrote:
NO EBAY PROTECTION FOR A TOP LEVEL SELLER Need Help please power seller always ships in 1 day a Buyer left a negative asked us to cancel an order right after they paid so they could add allstate insurance on ebay.. we said fine refunded them in full.. then they made another offer but asked us to decline again.. they stated they did not add insurance after all this we decided not to sell any more to them it seemed like a scam.. this was on 4/14 called ebay talked to a rep said no problem fill out a feedback request form we did 10 min later they said it was declined Ebay and the cutomer service person from ebay said they read the ebay messages can ebay please help us fix this

Ebay should immediately remove any negative feedback from a "top level seller".

The nerve of them!

criari_ocoegms

OP1 year ago

1467 View listings

Thank you ebay For fixing our problem we appriciate it excellent service

gator08041971

·1 year ago

954 View listings

@criari_ocoegms

I don't see that feedback being removed at this point. I know its not fun when it happens, but that was a bit of a mess to start with.

For future reference:

Any Sales where Offers are used, negate the ability to add Allstate coverage. The option will not show up for negotiated offers.

If the buyer purchases at the listed price, then they will have the option.

However it would behoove eBay to fix that, so that an Allstate or similar coverage can be added, whether purchased at listed price or via an offer. As far as I know, the option was still not working the last time I looked into it.

But if this scenario were to happen in the future, you now have a better reason as to why it fails.

Good luck.

criari_ocoegms

OP1 year ago

1467 View listings

Thank you evan if the buyer requested twice to cancel the order? How can we at fault in anyway? what happen to the ebay policy your track record matters? is that gone now?

melisssullenge0

·1 year ago

327 View listings

You are not at fault and Ebay should value their platforms reputation enough as to not side with the bad guy on this one. After all in what way would it possibly be a negative for Ebay if they removed the negative? Obviously this was a screwy situation by a screwy customer asking for way too much. Why would they punish the Seller I JUST DON"T GET IT! It just doesn't make any sense to me why they continue to allow stuff like this to happen to Decent Honest Top Rated Sellers WHERE IS THE SELLER PROTECTION does it exist in anyway at all anymore?Instead all seller gets is lecture on how it could have been avoided so too bad your gonna take a hit...Why? As a LESSON? This is what it sounds like Ebay is saying and I for one am LIVID OVER IT. And it didn't even happen to me.

criari_ocoegms

OP1 year ago

1467 View listings

I did get ahold of a 2nd live ebay customer service .. i think she understood and has put in an request of some kind.. i think she reviewed it a bit more.. will see have had good service in the past so our fingers crossed

doc-holmes

·1 year ago

1230 View listings

@criari_ocoegms wrote:
I did get ahold of a 2nd live ebay customer service .. i think she understood and has put in an request of some kind.. i think she reviewed it a bit more.. will see have had good service in the past so our fingers crossed

I wouldn't hold my breath.

soh.maryl

·1 year ago

110 View listings

Would be interested to hear exactly how you got "ahold of a 2nd live ebay customer service".

luckythewinner

·1 year ago

1159 View listings

@soh.maryl wrote:
Would be interested to hear exactly how you got "ahold of a 2nd live ebay customer service".

Since the feedback is gone, I would assume they simply contacted support a second time, and talked to a different CS rep, who agreed the feedback was unfair and removed it.

criari_ocoegms

OP1 year ago

1467 View listings

Thank you Ebay CS team for helping us and fixing our issue excellent

soh.maryl

·1 year ago

110 View listings

When you post here, you're not addressing any "Ebay CS team".

These boards are covered by other eBayers, fellow buyers and sellers, who volunteer their time here to answer questions and help others.

Am glad your issue was fixed.

criari_ocoegms

OP1 year ago

1467 View listings

this is the said buyer

I apologize but can you please decline the offer one more time? Iâ€™ll just buy it so I can add the protection planI apologize but can you please decline the offer one more time? Iâ€™ll just buy it so I can add the protection plan

9:34 AM

It looks like it still didnâ€™t add the Allstate plan. I think Iâ€™ll have to just buy it now without sending offer. Can you please set the price at 425 and Iâ€™ll just buy it?It looks like it still didnâ€™t add the Allstate plan. I think Iâ€™ll have to just buy it now without sending offer. Can you please set the price at 425 and Iâ€™ll just buy it?

9:29 AM

I hope this time it came through with Allstate protection plan too.I hope this time it came through with Allstate protection plan too.

9:21 AM

Iâ€™ll keep my eyes openIâ€™ll keep my eyes open

6:03 AM

Thank youThank you

6:03 AM

Ok later this afternoon I canOk later this afternoon I can

6:03 AM

Thank you so muchThank you so much

6:02 AM

Yes please then Iâ€™ll buy with the protection plan from allstateYes please then Iâ€™ll buy with the protection plan from allstate

6:02 AM

ThxThx

6:02 AM

No I can cancel the order if you wish and you can buy again and maybe add it.. let me know I'll be checking my eBay again later todNo I can cancel the order if you wish and you can buy again and maybe add it.. let me know I'll be checking my eBay again later tod

6:01 AM

Apr 14, 2025

Hi good morning. I saw that I could add an Allstate warranty on this earlier, now Iâ€™m not able to. I wanted to add the warranty, do you know how to do it?Hi good morning. I saw that I could add an Allstate warranty on this earlier, now Iâ€™m not able to. I wanted to add the warranty, do you know how to do it?

5:51 AM

stainlessenginecovers

·1 year ago

5484 View listings

Ya, read it; that won't get removed. No violation. All 'opinion' of how they see it.

criari_ocoegms

OP1 year ago

1467 View listings

All 'opinion' he asked though the ebay messaging system