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Planning on refunding my buyer but don't want the item returned
I am planning on giving a refund to my buyer, but I don't want the item back. Because of that, I don't need to send a return shipping label, but I cannot figure out how to refund her with out providing a return shipping label. Any advice? How do I do that? I've been trying all afternoon! Thank You
8 comments
kh-cathy
·1 year agoHi everyone,
Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.
Thank you for understanding.
celsm_2
·1 year agoO want to refund as buyer opened a damaged request but i dont want item back or them to know my address. How do i refund do i click on full refund so they wouldnt get my address
momtoabeautifuldaughter
·1 year agoWhat address did you send the item from? Wouldn't your address be on the label anyway?
mam98031
·3 years agoIf your buyer opened a Request for Return case, you MUST go through that case. There is a spot inside the claim where you can just refund the customer. However I would suggest you send the buyer a little note through the claim and let them know that you are allowing them to keep the item and you will refund them. Otherwise the buyer may still think [well an honest one] that they still need to send it to you.
reallynicestamps
·3 years agoIt's quite common for sellers who trust their customers to refuse the return and make the refund promptly.
The go-to example would be glassware *broken in transit.
Rather than receive a box of shards- refund.
And conversely, a seller with a No Returns policy can still demand the return of the purchase before refunding, but will likely have to pay for the return.
And a very cheap item is often not worth paying return shipping on-- and also unlikely to be a fraudulent claim in any case.
Most people are honest and Claims are often just a case of disagreement rather than fraud.
*Usually this would be the result of poor packaging. Sometimes the shipper was at fault though.
slippinjimmy
·3 years agoIf no request/case/claim has been made then refund as shown by @ebooksdiva
If a return request has been opened then one of the choices in the request page would be to refund without return.
On eBay I like to follow the "process", if a buyer messages me to explain a problem with their order (wrong item, error in description etc.) I ask them to open a return request where it's simple for both parties and I am assured of having my fees refunded.
You can do it via the normal refund process, only danger in that is eBay might misconstrue the reason for a full refund and "might" not refund fees.
richard1rst
·3 years agoJust to put your mind at ease. I have done refunds through the simple "send refund" link and on the preview before I click "send" it shows the refund AND the refund to me of the FVF fees.
So for instance, it would look like this:
Purchase price $20.00
- FVF (13.25%-10% TRS+) -2.39
Amount you owe. $17.61
So the buyer gets $20.00 and I only charged $17.61 which, except for the 30 cents, is what I received originally.
Unavailable member
·3 years agoGo to the item you want to refund. Click the drop down menu scroll the menu for send refund.