Placing Seller Limits Due to Defect Rates
This feature literally destroys a sellers business. Having an item "out of stock" is not the same thing as a defect. There needs to be two seperate fields for this feature. Lowering seller limits only causes seller to sell less items and recover. You are literally making it harder for a business to help customers with a great buying experience buy cutting listings in half, and causing a seller to look for other platforms to sell on. If we sell an item locally before it can be removed then hitting us with a defect rate increase do to a cancelation to the buyer. The buyer gets a full refund instantly, unlike most websites where it can take days or weeks. If you want eBay to be the top selling format then stop hurting your sellers.
4 comments
12345jamesstamps
·2 years agoYou're selling something you do not have on hand. And you're taking money from someone...thus giving a refund and the buyer now has to wait to get that refund back to their credit card. And if its an expensive item and the buyer needs it now and they have no more money they have to wait until the refund reaches them.
You should be happy the buyers didn't leave negative feedback as it is.
deltilogical
·2 years agoI think the OP is arguing an item cancelled & refunded due to an item defect and no fault of the buyer should be weighted differently by the ebay punishment algorithm than when the seller cancels a transaction because for whatever reason they don't have it.
The buyer doesn't care why you just wasted their time and transaction. The responsibilty in this situation is 100% on the seller IMO.
Seller needs to be on the app on a cellphone and update in real time if they want to do what they are doing.
albertabrightalberta
·2 years ago@twistedmetriccyclesllc
In this case, "defect" doesn't mean a flaw in the item. It means a ding on your account and as such, OOS cancellations put dings aka defects on your seller metrics.
If you are selling in more than one place, you need to be able to end a second listing as soon as an item sells somewhere else. And if you aren't able to do so quickly enough and the item sells twice, you've earned a defect.
buyselljack2016
·2 years agoIt is a "defect".
It degrades the buyer experience.