Persisting "...can't be listed because the text on ... is not in English" issue. | Selling

zenmony-dot-com · 2024-03-12T03:03:39.977000Z

Hello everyone,I'm seeking advice on an issue I'm facing as a seller on eBay. Our listing https://www.ebay.com/itm/201569278571 got blocked (we cannot introduce any changes to it), and the error message says:"Your item can't be listed because the text on the item or its packaging is not in English."We reached out to eBay support and were told that the problem occurred because the package was all in Japanese, which was not true.As you can see on the listing page pictures, the product included a section in English with a full description. To fully comply with the standards (and as eBay support insisted), we had the package recreated in English - it encases the original Japanese packaging - most of our customers prefer the original Japanese package for authenticity.However, when trying to list a new item, we still keep getting the same error message.We reached out to eBay support again on March 4, but did not get a response yet.Here is the screen video of the process: https://youtu.be/TENMWsTEqQ0 Below are the product pictures.Any advice on this case would be greatly appreciated. Thank you in advance for your help!

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Persisting "...can't be listed because the text on ... is not in English" issue. | Selling | eBay Community