Permanent ban question.
Several weeks ago I purchased 16 pallets of returned items with the intent to sell them on ebay once they were cleaned and tested. I began doing this and had several sales during the first two weeks which threw up red flags for eBay I guess. My account was locked, I provided eBay with all the requested documents that show I am who I claim and I am a legitimate seller. Additionally I have nothing but positive feedback and provided tracking information and proof of delviery for every item sold. I also promptly handled any items that needed to be returned in a professional manner. 3/24/2023 I was notified my account was permanently suspended from selling with no reason provided or any feedback. When I inquired after talking to 4 different agents they told me
“I've reviewed your account details and would like to share that your selling practices have proven inconsistent with the level of customer service we expect sellers to deliver.â€
Here’s where my confusion is. All of my customers have been very happy with their purchases with the exception of one who didn’t read the ad fully and wasn’t fully aware of the condition of the item. Even in this situation I offer a full refund and return of the item. I had 3 other items that had to be returned (damaged in shipping etc). They won’t elaborate on it beyond what they have already stated.
I am a new seller but i provided all the requested information they asked for when they issued the temp suspension and completed anything they needed.
I already have my notice of dispute filled out and am talking to my lawyer to get ready for arbitration or litigation depending on which route he feels is best. But has anyone ever had this type of issue or problem? If I can’t sell on eBay it sucks but my main concern is they want to hold the money for 72 business days which is absurd hence why I contacted my lawyer.
dall_76
OP3 years agoFor anyone interested in an update. After almost having to go to arbitration I was able to get into contact with someone who’s as able to provide a little more info.
the reason behind the ban actually had nothing to do with my performance or account and I was actually above standard.
The issue was the items I was selling were considered high risk inventory as well as them not really liking the documents the source website provided to me and that’s what led to the ban. They wouldn’t expand beyond that but I got my money and ultimately that’s all I cared about.
reallynicestamps
·3 years agoI also promptly handled any items that needed to be returned in a professional manner.
Four problems in less than 25 sales did you in.
No matter how well you handled the return and refund, that's a very high number.
I'm afraid you will have to look to other venues to move those pallets of returns.
The 72 day Hold is because Paypal has a 180 days from payment window for Claims. Most credit cards have the same for chargebacks.
Even just as a new and unproven seller, your customer's payments were Held for up to 30 days against your performance.
As I understand it, the upside of Return Pallets is that Buyer Remorse can lead to good stuff being returned and then resold at waaaay below market wholesale.
The downside, is that some has been returned because it was garbage and remains garbage.
You'll have to do a better job of deciding which are which for the items remaining.
dall_76
OP3 years agoActually had nothing to do with the returns. But I got my closure. I find their reasoning and process dumb but I got my money so Idc.
ebay is dead to me now lol.
luckythewinner
·3 years agoeBay was not passing judgement, they were assessing risk.
And eBay analyzes billions and billions of transactions and uses those statistics to identify potential risk.
The fact that you may think their reasoning is "dumb" is probably not going to move them.
dall_76
OP3 years agoIt’s not meant to move them. I already discussed the reason/situation with them with logic and reasoning.
😂
fashunu4eeuh
·3 years agoGood luck to you in your move to another platform. Sorry this happened to you.
ckimodog
·3 years ago@dall_76
Not pointing the finger at you, but I doubt your account will be re-instated. My husband and I used to buy pallets years ago, but the vendors had addresses we had receipts. Mostly things like printer cartridges and plumbing supplies. There is SO much stolen merchandise on this platform and of course, everyone is innocent until they're not. Happening a lot of the coastal ports or trains.
You can reach out to social media via Facebook to see what they might be able to do for you:
https://www.facebook.com/ebayForBusiness/
US agents who work for ebay and may better serve you. Many positive posts here on this forum w/ their ability to be helpful.
Good luck to you.
chadchadchad123
·3 years agoTrust me, you're not alone. Apparently this is somewhat commonplace with eBay? I did a totally legit deal and was in constant communication with them throughout the process. They reversed the transaction and gave the buyer the money back on a no return/no refunds sale.
Totally bizarre and unfortunate as we are legit/honest people with high integrity.
Good Luck with your case.... you're on the right track with the attorney. We have wasted SO much time trying to get anyone at eBay with even an ounce of brains and authority to even get on the phone with us. It'd be a total joke if it wasn't happening to us.
If you have a referral for a great attorney that handles cases like these, we'd love to talk to him/her.
Thanks,
C.
bonjourami
·3 years ago"Totally bizarre and unfortunate as we are legit/honest people with high integrity. :
Sounds like you had a not as described case opened against you that you did not respond to? Your no returns, no refunds means absolutely nothing in that case. All buyers are protected by Ebays money back guarantee. When you didnt respond to the case, Ebay stepped in and refunded the buyer without requiring him to return your item. Ebay sees you as a unresponsive seller, and you also received a major defect to your account for that.I would suggest before you consult an attorney that you read over the user agreement you agreed to when you signed on to sell here. Its all spelled out in there and is iron clad. Good luck.
dall_76
OP3 years agoDisregard this reply lol
fashunu4eeuh
·3 years agoSelling multiples of expensive items for substantially under retail seems to be one of the primary red flags that gets an account suspended and investigated by eBay. I am afraid you got caught in the dragnet eBay recently put up to stop the sale of stolen merchandise on the platform, in response to new legislation called the INFORM Consumer Act. For more on this, see the link below. So sorry this happened to you.
https://www.judiciary.senate.gov/press/dem/releases/durbin-cassidy-grassley-hirono-coons-tillis-introduce-bill-to-ensure-greater-transparency-for-third-party-sellers-of-consumer-products-online
dall_76
OP3 years agoDo you think so? Even though i provided proof of purchase?
fashunu4eeuh
·3 years agoI believe the concern over stolen goods was what probably brought your account under review and suspension. But since you provided them with a manifest and other proof of purchase, i cannot imagine why they still banned you. There have been a number of sellers in the forum lately with the same experience as yours.
r_lresale
·3 years agoWere you asked for invoices on the items? Usually selling multiples of the same item by new or infrequent sellers triggers the review. As well, since most pallets don't have a manifest of every item, which is what ebay is looking for, it is practically impossible to show them you bought those items or that you have them in your possession and aren't dropshipping them. In addition, as a new seller your money would have been held for up to 30 days anyway as a safeguard incase there are returns. 70 days sounds right to hold money when someone closes an account or has account suspended and will be released to your state for you to claim after that period if there is no active payment method.
Usually a permanent restriction is just that; permanent but you might try customer service at ebays Facebook page as I have heard they are more knowledgeable than the CS contacts through ebay contact page. Drop them a message through messages explaining your problem. Good luck.
bonjourami
·3 years ago"or that you have them in your possession and aren't dropshipping them"
Dropshipping is allowed on Ebay.
r_lresale
·3 years ago@bonjourami Yes you are correct I should have followed through with explanation of ebays dropshipping policy and what they consider acceptable. My appologies @bonjourami @dall_76
bonjourami
·3 years agoNone necessary, just didnt want the op to think that was the reason for his suspension.
plc.cnc.zone
·3 years agoHello bonjourami
i had my business account permanently banned today . And when I spoke to an agent he said because I logged in from 3 different locations
while on holiday
And they said there is nothing they can do 😞
bonjourami
·3 years agoIm sorry to hear that, but there is no way around Ebay's decision, good luck.
dall_76
OP3 years agoI do have all the items in my possession and could provide proof of this. As well as the manifested invoice. So I’m guessing the issue was the money back guarantee claims? Maybe it’s my fault some items were fine but they requested returns and although my profile says no returns I don’t mind processing a return if someone asks.
rugerskick
·3 years agoIts allowed only under certain conditions.
dall_76
OP3 years agoYes I provided the invoice for the pallet purchase and the purchase I made had a full manifest which was provided. I also provided which order numbers corresponded which items on the manifest.
Are you familiar with the process of of making the claim with a state? Will they not release it to the payment account I setup? It’s valid.
stainlessenginecovers
·3 years agoThe state won't get the money for over 6 months as eBay wants to be sure they can pay any 'Credit Card or Paypal Chargebacks with your money (PP allows 180 days); then, you can apply with the state.
dall_76
OP3 years agoDo you know If my linked account is valid will they attempt to credit that account at all?
stainlessenginecovers
·3 years agoNo- eBay will send to State. State is not authorized, does not know your 'bank' info and doesn't want it. You will have to file with the state for 'unrecovered' funds' when the time comes.
ckimodog
·3 years ago@dall_76
Sorry for your situation. Selling multiples of the same as a new seller will definitely set off the red flags. Most all were listing as "pre-owned" as well. Another red flag.
I can only wish you well with future career opportunities.
Good luck.
dall_76
OP3 years agoYeah they were all returned items that were purchased in bulk. So even items that appeared to just be open box items i figured it would be safer to list as used.
itscalledapostingid
·3 years agoFour Money Back Guarantee cases in a couple of weeks sounds like a lot. I also notice some of the descriptions say refurbished but the condition is used. Ebay has some very specific requirements for listing refurbished items. Maybe that was an issue.
janet9988
·3 years agoOut of 23 items you sold you had a problem with 4 of them.
You will need to read what you agreed to before wasting money on lawyer.
https://pages.ebay.com/payment/2.0/terms.html
bonjourami
·3 years agoSorry to say that if you have already had to do one refund, and have had three items returned for' damage in shipping', that probably finished your selling account here for good.
And Ebay can legally hold your funds, as they prefer any refunds come out of your pocket, not theirs, you can find this in the U/A you agreed to when you signed on here.