Payouts and Negative Funds
Summary: viciousvideovintage is experiencing issues with a canceled item on an online marketplace that have resulted in negative funds. Despite the transaction being disputed and the funds supposedly 'released', they did not receive the payout, and now face charges from the platform. jonathanbrightlight suggested using a backup payment source to refund the buyer and advised reworking the listing. bonanza125 recommended selling the item locally or listing it as 'For parts/not working' to prevent frequent cancellations.
I have an item that I've tried to sell for a while and buyers frequently decide they don't want it so it gets cancelled. It was bought again last week, and I messaged the buyer to be certain they read the description of the item to avoid a repeat. They of course decided they didn't want it.
Problem is that I couldn't cancel the order. I have no idea why. I notified the buyer and they opened up a payment dispute since now the item was overdue and couldn't be canceled. The funds for the item were of course put on hold. I accepted this dispute since it seemed right.
Now ebay is charging me for the item to payback the buyer, when the payout never got to me in the first place. I'm in the hole and the next payout (where they will try to withdraw the rest) is tomorrow. If I check the details it says the funds were 'released' on the 10th when I haven't had a payout since the 4th.
What can I do?
I havent't been able to get ahold of a person just the AI that can't seem to do anything with this. The dispute itself seems resolved but my problems have not.
mam98031
·3 weeks agoIn the future I would not recommend writing to the buyer that has purchased and paid for something to see if they really want the item. That is inviting trouble.
bonanza125
·3 weeks agoWhen this whole thing is sorted out list the item locally. If you have to message a buyer asking them if they read the description before purchase then that's not an item you want to list unless the condition is "For parts/not working." Which the buyer is given only 3 days for return instead of 30 days.
jonathanbrightlight
·3 weeks agoIf you don't have any current available funds from other sales, you'll need to use your backup payment source to refund the buyer. Then the funds will be released and sent to you. I don't know exactly why they do it that way, but that is how it has worked for a long time.
You should also rework that listing or stop listing it, I would guess, if you're getting the same item cancelled repeatedly instead of people being able to figure out before they order it that they don't want it.