Payouts and Customer service
Trying to navigate the Payouts section and seems quite a mess. A sale shows "Funds Available" 14 days ago. but I do not see it as a deposit in my bank. Seems the only solution is to match the exact bank deposit with the eBay information. To confuse things even more, "Net proceeds" is something different than "Order Earnings" ??
My previous completed sales shows the phrase, "Your funds are now available.", but now I do not see that even with orders where I received payments? I am tempted to just track the transactions with pencil and paper to make it comprehensible.
Somewhat related, does eBay even have a Customer Service Department, or how to submit an inquiry. Clicking on help just takes me to some preprogrammed information or reading material ?
Any suggestions appreciated!
monica-sells
·2 years agoThere is a small 'learning curve' to decipher ebay method of accounting, but once you see how to navigate it, it is really quite thorough and simple.
This page shows all activity, You can click the 'View" link all the way to the right to see what constitutes that amount on that line.
https://www.ebay.com/mes/transactionlist?sh=true
Payouts are listed sequentially here:
https://www.ebay.com/sh/fin/payouts
Click the Payout ID for the breakdown of the payout.
The payout may look odd because it may consist of multiple transactions within that single payout that occurred during the time period that those funds were processing/available/on hold....that is why each individual payout does not seem to match up with any one sale. It may have the 'net proceeds' from a sale, and then the promoted listing fee, or store fee, etc....deducted within that payout
tck210
OP2 years agoThank you!
Upon further review, that is exactly what happened to me with multiple payouts. Actually a total of 8 transactions consisting of credits and debits. Unfortunately, still rather difficult to correlate bank deposits with ebay transactions. At least now I know how it breaks down.
What do you have your payouts scheduled for? There are 4 options:
Daily
Weekly- on Tuesday
Bi-weekly - every other Tuesday
Monthly- the first Tuesday of the month.
Net proceeds are funds you receive AFTER seller fees are taken out.