Payout Detail Report
eBay did it again, "fixed" something that wasn't broken. Changed the payout transaction details page and eliminated the report download that showed exactly what was collected and charged to figure the payout. OK, so you can spend a few unnecessary minutes to create the same report from the date of your last payout, right? WRONG. Well, maybe it really is intentional because doing that shows a discrepancy of over $100 charged against me that I cannot identify. Coincidence? Timing issue? Probably not. I went a day further back and forward generating a number of versions, same result, does not compute.
Is it because they just can't leave things alone that work or are they hiding something? Anyone else missing money?
36 comments
mam98031
·3 years ago@devon@ebay
@kyle@ebay
@elizabeth@ebay
Several people are reporting on this thread that they can not see the reports in Managed Payments for Payouts and some see them but the "download" button doesn't appear. Would you please review this thread and see what advice or help you can provide.
Thank you.
elizabeth@ebay
Hi @mam98031. We'd recommend they reach out to our Payments teammates so a ticket can be created, and if enough reports are filed an Alert may be created as well.
shore*things06
·3 years agoI'm missing mine too. Mine is missing is Firefox, but shows up in Google Chrome. So weird! I sent a message to Ebay for Business on FB. Hopefully it's just a glitch!
theblacklightzone
·3 years agoI have this issue too. However some of us can see the Download Reports link and some can't. I can see it on Firefox browser, but not Edge or Chrome. Another can see it on Chrome, another could not see it on Firefox. So, there seems to be no rhyme or reason. You should try other browsers to see if you can get the link. It seems to be a glitch between ebay and the browsers, but I don't know the fix. If you look at the page source even on the pages that don't have the link, the source code is there. So, might be an ajax/javascript error. Hopefully using another browser is a workaround for you too.
mam98031
·3 years agoI use Chrome and I do have access to the download links.
an-57470
·3 years ago@cyranojones All I can see to do is create two reports and merge them. Unbelievably difficult to reconcile.
chirokmd
·3 years agoEBAY IS HIDING THE FEES. THAT REPORT IS ESSENTIAL TO MY ACCOUNTING. IT OBVIOUS THEY DO NOT WANT YOU TOKNOW THIS INFORMATION.
mam98031
·3 years agoFees are so much more visible now than they have ever been. So much so there has been many sellers in the last couple of years complaining about FVFs on shipping. They had no idea they were paying FVFs on shipping even though they have been paying it for a dozen years.
In your Seller Hub under the Payment tabs are all kinds of screen views and reports that will tell you everything about your Managed Payment account and the fees paid to Ebay.
Unavailable member
·3 years agoIs it the Transaction Report that you’re looking for? If so you can find it by clicking the payments tab then Reports Next click on Transaction reports.
cyranojones
OP3 years agoGetting reports from there is what I was saying didn't match up with the payout amount regardless of the date I used, day of previous payout, day after or day before, to day of or day before today's payout. It used to take 4 clicks and I had an exact match. To use the military term, now it's **bleep**.
mn467462
·3 years agoBig tech loves making everything aggravating and difficult.
mam98031
·3 years agoThe report is right where it has always been.
cyranojones
OP3 years agoNope, not here. It is a different screen than the last time I clicked on the payout number last month. 10 pages of details, no download.
mam98031
·3 years agoThey do seem to change things on us way too often.
For me, I still see this report. Here is how I got to it.
Seller Hub
Payment Tab
Clicked on Report
Left rail I click on Payouts
And there I found the reports. As for the downloadable button, that is on the right side just above the last column called Details.
If you want to print the report instead. When I right click my mouse I get an option to print and it prints out just fine.
If I missed what you were trying to explain, I'm sorry. Let me know and I'll try again.
cyranojones
OP3 years agoAfter I get the list of all of my Payouts, the rightmost column is the amount, no download and no option to customize additional columns. Clicking on the transaction number used to take me to a page with a "Download Report" link between the summary and details, no longer anywhere on the page that I could find and right clicking on any of the places on the page didn't get me anything.
mam98031
·3 years agoI don't ever remember being able to "customize" the report. Not saying the option wasn't there, I just don't remember it.
cyranojones
OP3 years agoWhat you are showing is the screen I got last month, last time I clicked on the transaction number. Not today.
mam98031
·3 years agoAs I stated in an earlier post this is how I arrived at the page I gave you a pic above. How you get to the information may have been different, I suggest you try the way I did if you want the info.
Seller Hub
Payment Tab
Clicked on Report
Left rail I click on Payouts
cctreasurechest
·3 years agoI see what you did..... But if you add your sales, ship income, minus fees and cost of outgoing shipment it does not add up. It looks like it would but it doesn't. If you add line by line manually from the payout screen (which used to have a download button) this will get you to you $ amount of payout. We need this back. How are you to reconcile your transactions. ?????
mam98031
·3 years agoLets try it this way.
Lets say I had a transaction for $50 with $9 for shipping and handling. A buyer purchases it and in their state they have an 8% sales tax. So when the buyer pays, they pay 50 + 9= $59 X 8% = 4.72. So the buyer pays in total $63.72.
Ebay calculates your fees on the $63.72. So $63.72 X 13.25% = $8.44. Let's further assume I paid $7.60 to ship the item out.
So it breaks down like this.
63.72 Total the buyer pays
[4.72] Less sales tax Ebay processes to the buyer's state
[8.44] Ebay FVFs as shown above
[7.60] Amount paid to ship the item out via Ebay labels.
_______
$42.96 Amount due to the seller.
So it is the 42.96 that I should see represented on my Payout.
cyranojones
OP3 years agoMy point exactly. They COULD put it back if they wanted to... why don't they want to? I have over $100 of charges I cannot reconcile with my June 2 payout.
cyranojones
OP3 years agobanyanteam
·3 years agoThe download reports is no longer available on our screen.
chirokmd
·3 years agoTRY TO CORRELATE IT TO A PAYOUT ID. The method you describe here cannot be correlated to the actual payouts.. These should correlate to the actual PAYOUT. The are making finding their fees a death by a thousand papercuts.