Payments and mix up | Selling

tocol7190 · 2024-08-28T02:16:13.454000Z

Hello, I been an eBay seller for around 90 days now, and over that 90 days I've had 4 sales totaling around $165.00, one of the sales was a return ok I'm new to selling so eBay keeps my funds on hold until the buyer gets the items and inspects it, on this particular sale the buyer initiated a return and keep in mind that eBay still has the funds on hold ok I approve the return and purchase a return shipping label for the buyer after I receive the item back then eBay goes ahead and refunds the buyer because they still have her payment that was on hold from me, ok some time goes by and the return is closed in the mean time I make 2 more sales my total payouts for this transaction was around $125 and around this time eBay is trying to charge my account for the amount of $87.57 so the funds I made from my last sale is now being taken by eBay for the return that happened before this, now keep in mind I didn't receive a penny from that transaction, eBay had the payment on hold until the buyer received the order and make sure everything was ok, My question is this, why is ebay taking money from my account when I haven't received a penny from either of my sales? And I'm stuck because I don't know how to get in touch with their customer service, no phone number or email, I need some help here, any information will be greatly appreciated, Thanks.

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