Payment dispute over auction.
So from what i know, Their “son†bid on my item. What i dont believe is the fact that they retracted the bids multiple times, so i just believe they werent sure about purchasing. I already shipped out the item and itll be delivered on Friday. Which is the same day i have to respond to the dispute. What do i do? Also, should i do it now or the last day of the disputes time? Since it should be delivered by then. I have until May 4th
33 comments
redmodelt
·2 years agoWow what a turn of events, the winning bidder is no longer registered!
Puts a whole new spin on this whole mess.
Hope the OP comes back and tells us how it turned out.
whatabur26
OP2 years agoSpeaking of update, Currently: eBay has reviewed my case for the dispute, and has ruled in my favor. Right now, i’m waiting for the payment institution to confirm it aswell. So, if it goes as its supposed to, im going to be receiving the funds and itll go as normal. Regardless of the inactive account.
gurlcat
·2 years agoWell what is really likely to happen is the payment institution is going to find in favor of the buyer (their customer) but what eBay means by finding in your favor is they (eBay) will pay for the refund, rather than taking the funds from you. -This is standard for THIS PARTICULAR chargeback type (purchase not recognized/authorized).
The thing about whether or not it was really a kid, whether there were retracted bids -none of that matters. eBAy always covers this type of chargeback. It's stated in policy.
redmodelt
·2 years agoFrom what you have posted, they have already opened the dispute and don't sound like type of buyer that will drop it. If you can't get it back, nothing good is going to come out of it. In the end you will lose the item, shipping cost and pay $20 to boot for that privilege if they don't close the dispute.
redmodelt
·2 years agoInstead of arguing with everyone, do the recall now, it can be done on line. Which is more important; loosing the item or debating who canceled what?
It is incredibly rare for anyone to win a dispute with the buyers payment institute.
whatabur26
OP2 years agoare you sure this the approach i should take? eBay says that if the package is delivered during an unauthorized payment dispute, it gets accepted, no matter the institution.
reallynicestamps
·2 years agoWith a chargeback from a financial institution, put that tracking number into the dispute immediately.
If not sooner.
EBay will usually back you, by showing their bank that the address for the item is the same as the shipping address.
BTW- it's not unusual for kids to get hold of a parent's account and buy recklessly.
What is unusual is for parents to be angry with the seller rather than the idiot kid.
reallynicestamps
·2 years agoitll be delivered on Friday. Which is the same day i have to respond to the dispute.
Respond TODAY with the tracking number.
Are they just demanding you cancel the order or did they file a Claim?
If they filed a Claim was it for Not As Described (unlikely since they don't have it) or Not Received?
The Tracking Number stops the Not Received Dispute, at least for a few days until it is delivered.
If they have not filed a Claim, your response to their Message should be :
I regret you are unhappy with your purchase. Please return it for refund.
This puts the ball in their court.
They can pay to have it returned, and when it is you promptly refund their purchase price and maybe the original shipping cost.
They can Refuse the shipment.
https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210#specialcoverage-inr
In which case, eBay will not require you to refund anything.
Although most sellers will refund the purchase price, less any fees or shipping costs etc.
If they file a Not As Described dispute respond with:
I regret you are unhappy with your purchase. Please return it for refund.
EBay will probably tell you to send Return Shipping. Do that promptly and refund when you get the item back.
Not every transaction will go perfectly.
steady2304
·2 years ago@whatabur26
Actually, looking at the bid history the winner never retracted any bids. The second place bidder did 5 bid retractions.
I would enter the tracking number into the case before the dispute times out. I wouldn't wait.
I would also seriously consider having the USPS intercept the package and have it returned to you. Then once you have it back you could refund the buyer.
That would be better than to lose both the money and the item if the dispute goes against you.
whatabur26
OP2 years agoThis is misinformation. They did retract the bids, i have a screenshot of it.
buyselljack2016
·2 years agoFor us when we look............................
Winning bidder ID bid history shows 3 of their 5 bids in the last 30 days were on your item.
All 3 of those bids are still shown.
6:58: 27
6:58:35
6:58:41
 
whatabur26
OP2 years agohttps://drive.google.com/file/d/1bHbQlfy_HaRGBrEtZ3_wIlg7-gTbBJK3/view?usp=drivesdk here is their retraction history.
qeqo_0
·2 years agoTracking never reveals "the address for the item" so that won't work. And that link is useless @whatabur26 as nobody else can see it.
mtgraves7984
·2 years ago@whatabur26
I don't click on random links, but it's okay for you to post your screenshot. Use the camera icon above. 📷
albertabrightalberta
·2 years agoYou're mistaken. The winning bidder has 3 bids on this item but their retractions are there too. Since they were retracted, they no longer show as bids.
scroll down to the retractions. This bidder, i***oFeedback Score (0) - has the same history as the winning bidder because it IS the winning bidder.
gurlcat
·2 years agoSo are you saying when eBay auto-generates those fake usernames, they give 2 different ones to the same (actual) bidder but based on whether they are standing bids or retracted ones? If so that sure makes it confusing.
albertabrightalberta
·2 years agoIt sure looks that way!
steady2304
·2 years ago@whatabur26
Here are the screenshots from your listing. Top one shows the winner was 4***2 (0) $475.00
They never made any bid retractions.
Buyer i***0 (0) made 4 bid retractions and 1 cancelled bid. They were not even in the top 2 bidders.
whatabur26
OP2 years agoI really dont understand how to add photos, but i guess ill just have to tell you. I just went back to check my auction: and the winner for the item was the same person who retracted 4 times. The usernames are messed up, i can assure you they were the winner.
pjcdn2005
·2 years agoThis isn't an ebay dispute it is a credit card/payment provider dispute...right?
If it is a transaction not recognized dispute from their payment provider, ebay will cover you if the item is delivered to their payment address. If it is an item not as described payment provider dispute, that is a different story.
whatabur26
OP2 years agoIt is a payment not recognized dispute
luckythewinner
·2 years agoThis page explains your seller protections for "payment not recognized":
https://www.ebay.com/help/policies/selling-policies/payment-dispute-seller-protections?id=5293
When a buyer opens a payment dispute because they didn't receive the item or they don't recognize the transaction
When a buyer opens a payment dispute because they didn't receive the item or they don't recognize the transaction, sellers will be asked to provide:
If eBay determines that the item was successfully delivered or picked up:
Evidence of successful delivery
Tracking information from a shipping carrier that shows all of the following:
albertabrightalberta
·2 years agoYou have ebay's protection as long as you shipped to the address ebay told you to ship to on the "ship now" page.
As for the suggestions to intercept the package, that is a good idea if it works but in the 2 cases I tried it, it didn't work. Packages got delivered and they were unable to intercept. (You aren't charged unless the interception is successful.)
gurlcat
·2 years agoKeep in mind the "expected" delivery date is only that. Could get delivered early which would be ideal, but it could be late, and if their address has hit-or-miss Saturday service that could mean a Monday delivery.
caldreamer
·2 years agoIf customer is disputing that they ordered this item....you should file be an immediate "package intercept" and get this item back in your possession.
Credit card companies will rule in favor of their customer (and let's them keep your item and your money).
ten_o_nine
·2 years ago@caldreamer
Credit card companies will rule in favor of their customer (and let's them keep your item and your money).
---------------------------------------------------------------------------------------
Not if the package is addressed to the cardholder.
Some more info,
When you file a dispute with your credit card company about an item you claim you didn't order, but the package was received at your address, the following steps may occur:
1. Initial investigation: The credit card company will investigate the dispute and may request additional information from you, such as:
- Proof that you didn't make the purchase
- Confirmation that the item was delivered to your address
- Any relevant documentation or evidence
2. Merchant response: The credit card company will contact the merchant (seller) to get their side of the story. The merchant may:
- Provide proof of the transaction (e.g., order confirmation, shipping details)
- Claim that the item was indeed ordered and delivered to the correct address
3. Chargeback decision: Based on the investigation and merchant response, the credit card company will make a decision:
- If in your favor, the charge will be reversed, and you won't be responsible for the payment.
- If in the merchant's favor, the charge will stand, and you'll need to pay for the item.
4. Potential further dispute: If you're unhappy with the decision, you can escalate the dispute to the credit card company's customer service or file a complaint with the Consumer Financial Protection Bureau (CFPB).
5. Fraud investigation: If the credit card company suspects fraud, they may launch a further investigation, which could lead to:
- Closure of your credit card account
- Issuance of a new credit card with a different account number
- Collaboration with law enforcement to address potential identity theft or fraud
ten_o_nine
·2 years agoI would wait until the item is delivered: Since the item is scheduled to be delivered on Friday, wait until then to ensure the buyer receives it.
Then respond to the dispute: On May 4th (the last day of the dispute period),
by providing the evidence you've gathered. Explain that the item was shipped and delivered as agreed upon, and that the buyer's retracted bids suggest uncertainty about the purchase.
By the way, I had a few infants buy from me in error, they were screaming for milk and their little hands hit the keyboard by accident. --it happens all the time.
slati_2013
·2 years agoDid you ship after they asked you to cancel? Is it an expensive item? You still can do an intercept. At least you will get your item back. Not too sure about winning the dispute if it is a chargeback.
whatabur26
OP2 years agoThe item was shipped before then i believe. I had someone else ship it for me. It sold for 475 dollars, it is a very rare item.
slati_2013
·2 years agoYou say their son bid on the item. The item looks like something a kid might want. Was he authorized to bid on the item? Use the credit card? If he is not 18 he can't bid on eBay. As I said, an intercept is your best option. You are taking a big chance letting it get there and having them return it to you as part of the resolution. They could send you a stone back. I would right now be doing everything I can to intercept the shipment.
albertabrightalberta
·2 years agoWhat kind of payment dispute did they file? INR? NAD? Payment provider?
whatabur26
OP2 years agoWith their payment institution
Unavailable member
·2 years agoCopy the tracking number from the order and paste it in the dispute.
Do that before your time to respond approaches.