Someone please help me understand how this payment dispute was ruled against me?A buyer bought a $10 trading card. I shipped using the EBay Standard Envelope shipping for trading cards, which has issues with the tracking updating correctly sometimes. Cards get delivered without the tracking updating to the final destination, which is frustrating. But most buyers are honest so it's not a big deal, and most orders are insured up to $20. This card was out for delivery in the correct zip code o...

@erikscardsandgames File the claim anyway, you will need to provide proof the buyer was refunded. Provide screen shots of the dispute and refund, and they should pay out. They've paid out to me when the buyer just messaged me to ask for a refund on non-delivered item, they don't have to file an INR claim through eBay for the insurance to pay out. C.

Payment Dispute Help & Appeal | Selling

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Payment Dispute Help & Appeal | Selling | eBay Community