Payment Dispute and Final Value Fee Resolution | Selling

smallenginepartsdepot · 2023-10-02T15:50:37.623000Z

Hello, I just received a payment dispute on an Item not as described. I decided to challenge the dispute as the buyer never contacted me or asked for a return. In less than 2 business days I am being told by Ebay I have lost the challenge and I must now pay the full amount to the buyer, less sales tax. I do not have my item back, I paid for the shipping, paid the $20 challenge fee and Ebay charged me final value fees for the item and did not credit them back when refunding the buyer. Is this normal? I can see the $20 and being out the shipping fee, but I have no merchandise, no payment and Ebay charged me $86.29 for final value fees for a transaction that was fully refunded by me. and the buyer kept my item. I'm a little perplexed at the outcome and curious if anyone else has had similar issues.

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Payment Dispute and Final Value Fee Resolution | Selling | eBay Community