Partial Refunds / Seller Metrics
I had a return delivered today for a damaged item, that I sent back. The seller did not refund me for the original shipping, even though they are required to, according to the MBG. I had to open a case with Ebay to get the remainder refunded back to me, which Ebay promptly did. I was wondering...is that money paid by Ebay or the seller, and does that escalation effect a seller's metrics? Thanks.
5 comments
mam98031
·2 years agoWhen you filed your Request for Return, what reason did you select??
What was the return policy the seller had on the item you purchased?
Whether or not the seller's money refunded you or Ebay's money refunded you depends on the answer to the two questions above.
mam98031
·2 years agoThe return policies options are as follows.
With option number 1, No Returns the seller can completely deny taking a return for a Buyer's Remorse Return Request. Or if they want to, they can accept the return and have the buyer pay the return shipping. If the seller so chooses, they can withhold the original shipping if it was separately stated on the listing [not free shipping] when it is time to refund the buyer.
On options 2 & 3 the buyer is responsible for the return shipping on a Buyer's Remorse Return. Plus, if the seller so chooses, they can withhold the original shipping if it was separately stated on the listing [not free shipping] when it is time to refund the buyer. As of October 1st 2019, sellers that are TRS have some additional protections as well as they can issue partial refunds if they use options 4 or 5 as their return policy.
On options 4 & 5 above, they are also known as Free Returns. If a seller that has either of those policies, they will pay the return shipping even on a buyer's remorse return. A seller can withhold the original shipping value from the refund if the shipping was separately stated in the listing [not free shipping]. Also, Seller’s offering options 4 or 5 have the ability to do partial refunds in certain cases if the item arrives back damaged, missing something or in a condition less than what it was sent to the buyer in, see the policy for more details, the link is below. In the cases where a deduction in the refund is taken due to damage or other authorized reasons for a partial refund, Ebay will protect the seller from negative or neutral feedback.
ALL OPTIONS [1, 2, 3, 4 and 5] are required to process SNAD claims without exception. Even if they are improperly filed and should have been a Buyer’s Remorse claim.
All return policies by sellers must meet or exceed what is stated in the Money Back Guarantee Policy!
14 day return policies are allowed in certain categories: Jewelry & Watches, Collectibles & Art, Cameras & Photo and Medical, Mobility & Disability Equipment.
For those with Free Return and/or TRS members with 30 day return policies, there are some added protection benefits, one of which is the ability to do a discounted refund under certain conditions.
fbusoni
·2 years agoThanks for sharing this story, which is something that all sellers here should take a moment to read.
Moral of the story: sellers WILL pay for returns, even if they declare in their listings that they will not.
Put another way: standing on principle on eBay is a ticket to nowhere.
mam98031
·2 years agoVery unfair. Most sellers are well aware of their responsibilities to buyers. A small fraction of sellers come here not knowing what they are doing or understanding how the Return policies work. You talk as if most sellers are ignorant of this.
And the fact is there ARE certain Return policies that CAN deny certain claims that are filed in Ebay.
slippinjimmy
·2 years agoMoney would come from the Seller and yes it will effect their seller metrics. How badly will depend on if they voluntarily refunded the remaining amount or if eBay did it for them. If it's the later they get a mega-defect if it's the former they get a minor ding.