Today I have a customer opened a return request. I sold a brand new laptop to him 2 weeks ago. He used the reason "not as described" as the return reason but in details he says "the list description shows it is a 2-in-1 laptop but I want a laptop". I offer 30 days free return, and usually I don't issue partial refund if it is my fault. In this case, the buyer seems using a wrong reason to return, can I still do partial refund?

If you are a TRS with free returns or 30 day returns you can give a partial refund when a item is returned in a different condition even if the claim was for not as described.

Partial refund on returns | Selling

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