Paid claim customer never gave me my products back and refuses
Sold a Franklin mint monopoly with extras came in two boxes. Box one the game was delivered with some scratches supposedly so I gave the customer free insurance and she refused to get the claim money filed a complaint on here it worked she got paid then filed a complaint on PayPal for credit card company won the claim even though she was approved 100 m% insurance she took it from me eBay took it from me pay pal took it from me! And the worst part never gave me any of my products back worth 500-700 dollars please since eBay has no care I the world but it clearly states she MUST return in 15 days! But you closed the claim so I can't access anything just like PayPal jobbed me! As a perfect buyer and seller since the first year eBay has Been in operation I have been a loyal customer and I have been treated like straight trash
kensgiftshop
·3 years agoThe insurance is for you, the buyer has the MBG.
If you want to file an insurance claim, ask the buyer for a few photos of the item and package, then you refund the buyer.
Have the buyer hang on to the item and package so it can be inspected, if needed.
You use the photos you received to open a claim with the carrier.
mam98031
·3 years agoWe are definitely missing some details needed to assist you. Please see @klhmdg post for specifics.
playwithitagaintoys
·3 years agoOffering "free insurance" is not one of your options when buyer starts a item not as described/ damaged case. What does that even mean?
You refused to refund, when you were absolutely obligated to do so, and ebay stepped in. Once that happens buyer gets full refund and keeps the item.
You should read about returns before continuing to sell on ebay
Cheers
klhmdg
·3 years agoSomething is missing here.
The insurance is for you the seller to get reimbursed.
IF the buyer files a claim with eBay the seller has 2 choices - refund and let the buyer keep the item OR send a shipping label to the buyer and refund in full once you receive the item back.
Did you approve the return and sent the shipping label?
eBay is not here and I didnt close the return request. IF it was closed it was because you the seller didnt respond within the time and the buyer requested eBay to step in.
I dont know of a way for a buyer to file multiple claims and be paid back more than once.