Not Recognized Chargeback Auto Seller Protection. | Selling

robbie31415

OP2 years ago

Yes the only real way to get seller protection for an INAD chargeback is if seller won a return case for same reason on eBay.

The seller protections are mainly for INR and Not Recognized transaction and both pretty much require acceptance scan within handling and delivered tracking.

I'd have 0 protection if I win INR ebay case and they open an INAD chargeback.

So i suggested they should open a INR chargeback if eBay didn't give them the resolution they are looking for.

I'm not sure I'd that's the way to go but I'd be doubly protected for 1) qualifying in general for seller protection and 2) having a case won my favor for same claim.

mam98031

·2 years ago

Owner / Operator19752 View listings

"Yes the only real way to get seller protection for an INAD chargeback is if seller won a return case for same reason on eBay." That is not true. It is not the only way to get Seller Protection on an INAD. It certainly can make it easier for a seller, but it isn't a requirement to winning a Chargeback dispute. Sellers can submit evidence and sometimes that evidence is enough to show the CCC that the refund is not the correct path.

It isn't an easy process and often frustrating as CCC are basically looking to make their customer happy. But sometimes it can be done.

"Yes the only real way to get seller protection for an INAD chargeback is if seller won a return case for same reason on eBay." No it isn't. It isn't easy and often sellers lose chargebacks, but sometimes we do prevail if the seller is proactive and not just resigned to what they believe the outcome will be without trying to prevent that from happening.

robbie31415

OP2 years ago

0 View listings

But see here you go again, misrepresenting what I said.

I said 'seller protection for an INAD chargeback'. I did not say 'win a an INAD chargeback'.

Talking about seller protections on an eBay forum, I am talking about specific information found here:

https://www.ebay.com/help/policies/selling-policies/payment-dispute-seller-protections?id=5293

When a buyer opens a payment dispute because the item doesn't match the listing

When a buyer opens a payment dispute because the item they received doesn't match the listing, sellers will be asked to provide evidence to challenge the payment dispute, such as photographs showing the item's condition prior to shipment.

When determining whether to protect a seller, eBay will look for one of the following:

The seller issued a full refund to the buyer through eBay
The seller issued a refund to the buyer through eBay, but deducted an amount from the refund because the item was returned used or damaged (in accordance with our guidelines)
An eBay Money Back Guarantee case of the same type for the same transaction that was already resolved with:
- eBay determining that the seller met their obligations to the buyer, or
- eBay issuing a full refund to the buyer

The only actual seller protection for an INAD outside of already refunding the buyer is winning an eBay INAD MBG Case.

This has nothing to do about winning by supplying evidence.

mam98031

·2 years ago

Owner / Operator19752 View listings

Sorry I caused you any upset, but my post showed exactly what you posted. I didn't change anything or misrepresent anything. It is all any of us can do to go by what you actually post. I know from personal experience that sometimes I have meant to say something different than my actual typed out words said.

Here is your statement that I responded to: "Yes the only real way to get seller protection for an INAD chargeback is if seller won a return case for same reason on eBay." I didn't misrepresent what you said, I quoted you. I may have been mistaken in how I interpreted your statement, but I didn't change anything. Everyone was free to read exactly what you said on the post I made.

Again, Sorry.

robbie31415

OP2 years ago

0 View listings

I'm not upset.

It's just what you do, you love to correct people when you think you are right even though you are not understanding what was said.

Seller protection isn't the same thing as winning a chargeback.

All your information on winning a chargeback is irrelevant in regards to talking about eBay's seller protections.

I provided eBay's specific seller protections for INAD chargebacks and even they say they only provide seller protection if you already refunded, which would result in a duplicate refund, or you won a INAD return case.

Outside of that there is no seller protection, and it's up to the seller to fight their battle.

What I said was correct, and you refuse to accept it. Like basically every counter argument against you.

gurlcat

·2 years ago

2004 View listings

"I'm sorry if you're upset" is classic textbook stuff. And if you know one of then in-person, it comes with textbook vocal intonation and facial expression too. -If it MAKES you upset, they win, If you've heard it enough times that it starts to make you laugh, then they get to be upset, and that's an even bigger win for them. Your only true path is 'away', whatever it takes to find it.

robbie31415

OP2 years ago

0 View listings

Lol, tbh I don't really care.

I was expecting this, because this isn't the first time we've had back and forths in this manner.

I appreciate Mam. They provide a lot of information to a lot of newer sellers, get them on a good path to correcting their errors.

BUT Mam loves to double down on bad positions instead of accepting something they might not have known even when there is concrete evidence that proves they are wrong.

luckythewinner

·2 years ago

1162 View listings

@robbie31415 wrote:
I've seen some threads that you have to do certain things, Accept or Dispute.

Were people aware that these chargebacks don't ask for ANYTHING. If you did what you are supposed to you just get a message from eBay that you are covered and there is nothing to do.

I have not seen that advice here very often for "Not Recognized" or "Item Not Received" disputes. But it is good advice for "Not As Described" disputes, because you are not covered for those.

mam98031

·2 years ago

Owner / Operator19752 View listings

@luckythewinner wrote:
@robbie31415 wrote:
I've seen some threads that you have to do certain things, Accept or Dispute.

Were people aware that these chargebacks don't ask for ANYTHING. If you did what you are supposed to you just get a message from eBay that you are covered and there is nothing to do.

I have not seen that advice here very often for "Not Recognized" or "Item Not Received" disputes. But it is good advice for "Not As Described" disputes, because you are not covered for those.

@luckythewinner

That is my fault. I was focused on the other types of Chargebacks and not the type the OP actually received. So it was me that rather took it off track from what the OP wanted to discuss.

sdneped

·2 years ago

0 View listings

@luckythewinner wrote:
@robbie31415 wrote:
I've seen some threads that you have to do certain things, Accept or Dispute.

Were people aware that these chargebacks don't ask for ANYTHING. If you did what you are supposed to you just get a message from eBay that you are covered and there is nothing to do.
I have not seen that advice here very often for "Not Recognized" or "Item Not Received" disputes. But it is good advice for "Not As Described" disputes, because you are not covered for those.

If a seller wins the "Not As Described" return request at eBay

- the seller is protected if the buyer proceeds with a "Not As Described" dispute at PayPal

and if the buyer loses that PayPal dispute

- the seller is protected if the buyer continues or jumps to a "Not As Described" card chargeback

because eBay covers the seller if the buyer files the same type of dispute after the seller already won that at eBay.

mam98031

·2 years ago

Owner / Operator19752 View listings

@sdneped wrote:
@luckythewinner wrote:
@robbie31415 wrote:
I've seen some threads that you have to do certain things, Accept or Dispute.

Were people aware that these chargebacks don't ask for ANYTHING. If you did what you are supposed to you just get a message from eBay that you are covered and there is nothing to do.
I have not seen that advice here very often for "Not Recognized" or "Item Not Received" disputes. But it is good advice for "Not As Described" disputes, because you are not covered for those.
If a seller wins the "Not As Described" return request at eBay
- the seller is protected if the buyer proceeds with a "Not As Described" dispute at PayPal

and if the buyer loses that PayPal dispute
- the seller is protected if the buyer continues or jumps to a "Not As Described" card chargeback

because eBay covers the seller if the buyer files the same type of dispute after the seller already won that at eBay.

Ebay processes Credit Card payments, however a buyer may choose to pay via PayPal and using a credit card they have attached to their PP account. It is likely that most Chargebacks have nothing to do with PayPal. Some certainly would, but PP is not needed to pay with a credit card on Ebay.

nw_luxury

·2 years ago

656 View listings

@mam98031 stated it well. Also if outside intervention gets involved there's a lot more steps too.

robbie31415

OP2 years ago

0 View listings

@nw_luxury wrote:
@mam98031 stated it well. Also if outside intervention gets involved there's a lot more steps too.

Nope. There are 0 more steps. Even if buyers financial institution awards in buyer favor. There is nothing for the seller to do, seller takes no loss only eBay does.

I don't get why people struggle with understanding this process.

There is no evidence to give and there is nothing to do.

mam98031

·2 years ago

Owner / Operator19752 View listings

@robbie31415 wrote:
@nw_luxury wrote:
@mam98031 stated it well. Also if outside intervention gets involved there's a lot more steps too.
Nope. There are 0 more steps. Even if buyers financial institution awards in buyer favor. There is nothing for the seller to do, seller takes no loss only eBay does.

I don't get why people struggle with understanding this process.

There is no evidence to give and there is nothing to do.

If that is what you have convinced yourself of, there isn't much more anyone can do. IDK how experienced of a seller you are, but I can tell you from personal experience you are incorrect. If you would just read the link you would be better informed.

Now you may not have any evidence to supply to the Chargeback, that could be true, but if you do, it can be submitted. What evidence you might have will be dependent upon the reason the buyer opened the dispute.

Challenging the payment dispute

If you don't agree with the buyer, you can challenge the payment dispute and provide some supporting evidence to help resolve the issue. Hereâ€™s how:

Select Respond to dispute from My eBay Sold or Requests and disputes in Seller Hub.
Select Challenge dispute and provide proof and select Continue.
- To request a return, select Try to get my item returned and verify or edit your return address
Make sure the information is correct, add supporting text, and/or upload new evidence.
Select Submit.

https://www.ebay.com/help/selling/getting-paid/handling-payment-disputes?id=4799

robbie31415

OP2 years ago

0 View listings

@mam98031 wrote:
@robbie31415 wrote:
@nw_luxury wrote:
@mam98031 stated it well. Also if outside intervention gets involved there's a lot more steps too.
Nope. There are 0 more steps. Even if buyers financial institution awards in buyer favor. There is nothing for the seller to do, seller takes no loss only eBay does.

I don't get why people struggle with understanding this process.

There is no evidence to give and there is nothing to do.
If that is what you have convinced yourself of, there isn't much more anyone can do. IDK how experienced of a seller you are, but I can tell you from personal experience you are incorrect. If you would just read the link you would be better informed.

Now you may not have any evidence to supply to the Chargeback, that could be true, but if you do, it can be submitted. What evidence you might have will be dependent upon the reason the buyer opened the dispute.

Challenging the payment dispute
If you don't agree with the buyer, you can challenge the payment dispute and provide some supporting evidence to help resolve the issue. Hereâ€™s how:
Select Respond to dispute from My eBay Sold or Requests and disputes in Seller Hub.
Select Challenge dispute and provide proof and select Continue.
To request a return, select Try to get my item returned and verify or edit your return address
Make sure the information is correct, add supporting text, and/or upload new evidence.
Select Submit.
https://www.ebay.com/help/selling/getting-paid/handling-payment-disputes?id=4799

You just don't get it.

There is no accept or dispute for seller protection chargebacks.

I literally gave you screen shots in an earlier post.

There is nothing to do. It's automatic. You aren't challenging it. You don't select to contest nor do you accept.

All eBay does is inform you that a chargeback has been opened and they will take care of it because you are protected.

mam98031

·2 years ago

Owner / Operator19752 View listings

You gave a screen shot of an email you got. And there was a icon on their for you to click on to get more info.

But let's just go back to the policy page.

Responding to a payment dispute

When responding to a dispute, you may choose to:

Accept the dispute, or
Challenge the dispute

Accepting the payment dispute

If you agree with the buyer, or youâ€™d prefer not to challenge the payment dispute, you can accept the dispute. Hereâ€™s how:

Select Respond to dispute from My eBay Sold or Requests and disputes in Seller Hub.
Select Accept the dispute and select Continue.
- To request a return, select Try to get my item returned and verify or edit your return address
Select Accept.

When you accept the payment dispute, the amount will generally be paid from the total of your Available, Processing, and On hold funds. If you donâ€™t have enough funds to cover the cost of the refund, the amount will be paid from your on-file payment method. Weâ€™ll close the payment dispute once the buyer's payment institution confirms the refund. Weâ€™ll also waive the dispute fee and you'll receive fee credits for some or all of your fees for the disputed transaction.

robbie31415

OP2 years ago

0 View listings

There is two screen shots. The second one is Inside the case.

Just admit you are wrong.

You can do it.

mam98031

·2 years ago

Owner / Operator19752 View listings

@robbie31415 wrote:
There is two screen shots. The second one is Inside the case.

Just admit you are wrong.

You can do it.

You are so kind! For your specific type of Chargeback, you are correct there is nothing more for you to do. For most Chargebacks that isn't true, but on yours it is.

I hope you feel better now.

mam98031

·2 years ago

Owner / Operator19752 View listings

Every seller has the right to sit back and do nothing or they can be proactive and supply info on the Chargeback that may help them to win it, depending on the reason the Chargeback was opened. If your decision is to do nothing, then that is your right and it may be the best thing for you. Others will not feel the same way.

Now wait. I did miss this, so that is my bad. When Ebay is telling you from the get go that you are covered under Seller Protection, then you'd be right, there is nothing for you to do as Ebay will submit the refund to the CCC and then the CCC would close the Chargeback.

So yes, my bad for not stating this sooner. On this specific type of Chargeback, you are right.

robbie31415

OP2 years ago

0 View listings

You are wrong. You kept quoting what you do when you contest or challenge a chargeback.

You just won't admit it, which proved my point from earlier.

It is what it is I guess.

Here is another screen from inside the case.

Ebay gives you no option to respond at all.

â€ƒ

wastingtime101

·2 years ago

0 View listings

@robbie31415 wrote:
Here is another screen from inside the case. Ebay gives you no option to respond at all.

Hey @robbie31415 . Thanks for posting that screenshot! On the "other thread" I had a screenshot to share from a year ago where I did not need to do anything, but I still had the ability to enter tracking if I wanted to.

@gurlcat asked me last month if that's still possible - to enter tracking on "doesn't recognize" disputes even though it's not required when a seller meets the protection criteria.

I told her I had not looked at any "doesn't recognize" dispute details in the past year since I wasn't required to respond and I didn't waste the time. I haven't had any "doesn't recognize" disputes in the past month to check for sure and grab that screenshot everybody was clamoring for a month ago.

But there you go, your screenshot is definitive proof of what many sellers on this forum have mentioned seeing - we don't have the ability to enter tracking or respond in any way on "doesn't recognize" disputes when we're covered by seller protections. I think it's great that we don't need to worry about it when we meet the seller protection criteria - just take note and BBL the ID if we want, then move on to other selling tasks.

mam98031

·2 years ago

Owner / Operator19752 View listings

@robbie31415

https://www.ebay.com/help/selling/getting-paid/handling-payment-disputes?id=4799

For me, on any chargeback dispute I get, I respond to and provide any and all evidence I have to dispute what the buyer is saying / claiming. Not recognized is one of the easier things to prove is wrong between the Order Form, feedback if they left any and any emails you may have had with the buyer.

I don't ever sit back and just wait for a determination.

robbie31415

OP2 years ago

0 View listings

@mam98031 wrote:
@robbie31415

https://www.ebay.com/help/selling/getting-paid/handling-payment-disputes?id=4799

For me, on any chargeback dispute I get, I respond to and provide any and all evidence I have to dispute what the buyer is saying / claiming. Not recognized is one of the easier things to prove is wrong between the Order Form, feedback if they left any and any emails you may have had with the buyer.

I don't ever sit back and just wait for a determination.

How do I do that ? Where do you upload evidence. How do you contact anyone.

itscalledapostingid

·2 years ago

169 View listings

It depends on the reason for the payment dispute as to whether or not a response is needed.

Ebay handles them automatically on the sellers behalf in some cases.

https://www.ebay.com/help/selling/getting-paid/handling-payment-disputes?id=4799

marnotom!

·2 years ago

10 View listings

Whether or not the seller needs to take further action probably depends on the type of chargeback (INR, transaction not recognized, INAD) and/or whether prior to the chargeback the buyer had filed a claim through the MBG and didn't prevail in the claim.

12345jamesstamps

·2 years ago

8862 View listings

I had a chargeback in December. I input like a 500 word story(which the buyer's bank reads)....and also had to upload "documentation". What documentation I don't know they wanted...I just uploaded a photo of Barbie & Ken during Christmastime in documentation. And I won. And I will never throw that email out from eBay.

Basically, the bank will get back to eBay telling eBay about the outcome of the dispute. And then eBay gets back to the seller.

sdneped

·2 years ago

0 View listings

@12345jamesstamps wrote:
Basically, the bank will get back to eBay telling eBay about the outcome of the dispute.

No, that's impossible. eBay has no idea who the bank is, let alone has any way to contact the bank.

Instead, either PayPal or Adyen was hit with a chargeback from the buyer's bank

-- so either PayPal or Adyen will get back to eBay telling eBay about the outcome of the dispute.

12345jamesstamps

·2 years ago

8862 View listings

My buyer's dispute was with a Canadian Bank....the one I won.

Unless you actually had a dispute and won or loss and received any emails and such...it states in the email "bank sided with..." from eBay.

Pay Pal is basically where buyers use their credit cards to make a purchase.

Careful how you use "Pay Pal" ...pay pal does issue credit cards as well...and pay pal also issues credit which is not a credit card...but only for purchases on eBay.

And I lost my first dispute because I didn't know what they were...my bank actually told me going into my bank in person. Guess those with luck get answers.

mam98031

·2 years ago

Owner / Operator19752 View listings

@sdneped wrote:
@12345jamesstamps wrote:
Basically, the bank will get back to eBay telling eBay about the outcome of the dispute.
No, that's impossible. eBay has no idea who the bank is, let alone has any way to contact the bank.

Instead, either PayPal or Adyen was hit with a chargeback from the buyer's bank
-- so either PayPal or Adyen will get back to eBay telling eBay about the outcome of the dispute.

Ebay is a licensed Money Processor, just like PayPal is. Ebay uses Adyen to handle the literal money just as PayPal is now using Bancorp Bank and Synchrony Bank.

Paypal is NOT a bank nor is Ebay, so they have to have actual banks to be a Money Processor.

Ebay does get the notice of a Chargeback and they are the ones we submit any info we want to be supplied to the financial institute for consideration.

mooreandmoore

·2 years ago

18485 View listings

I just got my first payment dispute today after 24 years on EBay. The transaction was from late Feb. of this year. eBay said I didnâ€™t need to do anything so I am not going to do anything unless asked . I checked the tracking number and item was delivered March 3rd. I did block the buyer and dispute charge was for $8.85 . ðŸ¤·

robbie31415

OP2 years ago

0 View listings

Funny thing is I've had many transactions but in say the last 1,000 I've received 1 INR ebay dispute and 1 not recognized chargeback.

Both are for the same item/model and I've only had 2 of that item.

robbie31415

OP2 years ago

0 View listings

Yeah,

But honestly eBay shouldn't ask any questions of the seller if everything has been already submitted to the order.

I heard from other veteran posters that there is still stuff to do for these, however eBay gives you 0 ability to respond, no accept or dispute, and no updating tracking.

Here are a few screens of what you see.

ittybitnot

·2 years ago

18 View listings

I heard from other veteran posters that there is still stuff to do for these, however eBay gives you 0 ability to respond, no accept or dispute, and no updating tracking.

@robbie31415

Yes, we know. PLEASE don't resurrect that thread again!!!! LOL. Especially after the sun goes down. It was an obnoxious mess.

robbie31415

OP2 years ago

0 View listings

Sorry, ðŸ˜ž I thought I'd just bring some updates from what I'm seeing for these.

Chargebacks are very rare for me, so it's hard to see how eBay changes things over the years.

I thought since I finally got one that I haven't had for a long while I'd give some updated information on what you see

BTW, I stopped following that thread so I never saw if they ended up actually providing some screens between the two people. If actual chargeback happened.

ittybitnot

·2 years ago

18 View listings

Sorry. I thought I'd just bring some updates from what I'm seeing for these.

@robbie31415

No need to be sorry. Those of us that read it, already knew what you confirmed yet again. I did not mean to spout off at you, LOL, and I do apologize if you took it that way. I suppose I needed an eye roll or side eye emoji???? No worries, and your intention is truly understood and appreciated.

robbie31415

OP2 years ago

0 View listings

No, I didn't take it badly ðŸ˜›

Honestly, I didn't think I made it that obvious to what I was referring to.

I was sorta surprised you narrowed in on it so fast. ðŸ˜„

iamalwaysright

·2 years ago

6 View listings

@robbie31415 wrote:
No, I didn't take it badly ðŸ˜›

Honestly, I didn't think I made it that obvious to what I was referring to.

I was sorta surprised you narrowed in on it so fast. ðŸ˜„

@ittybitnot Okay I'll bite and say what everyone's thinking but too scared to say.

What thread? ðŸ˜€

mam98031

·2 years ago

Owner / Operator19752 View listings

@iamalwaysright wrote:
@robbie31415 wrote:
No, I didn't take it badly ðŸ˜›

Honestly, I didn't think I made it that obvious to what I was referring to.

I was sorta surprised you narrowed in on it so fast. ðŸ˜„
@ittybitnot Okay I'll bite and say what everyone's thinking but too scared to say.

What thread? ðŸ˜€

While I'm not going to go and search it out right now, there was another thread on this subject recently. As I remember it, it got pretty long. But it is pretty much like what was being stated here.

mam98031

·2 years ago

Owner / Operator19752 View listings

@robbie31415 wrote:
Sorry, ðŸ˜ž I thought I'd just bring some updates from what I'm seeing for these.

Chargebacks are very rare for me, so it's hard to see how eBay changes things over the years.

I thought since I finally got one that I haven't had for a long while I'd give some updated information on what you see

BTW, I stopped following that thread so I never saw if they ended up actually providing some screens between the two people. If actual chargeback happened.

Not sure what over the years means. Ebay handling Chargebacks is a more recent thing. They have only had them since they became our Money Processor, before that PayPal handled them.

mam98031

·2 years ago

Owner / Operator19752 View listings

I'm not sure where you are getting that Ebay doesn't let you reply to a Chargeback dispute. We are entitled to respond to Chargebacks.

https://www.ebay.com/help/selling/getting-paid/handling-payment-disputes?id=4799

robbie31415

OP2 years ago

0 View listings

@mam98031 wrote:
I'm not sure where you are getting that Ebay doesn't let you reply to a Chargeback dispute. We are entitled to respond to Chargebacks.

https://www.ebay.com/help/selling/getting-paid/handling-payment-disputes?id=4799

So tell me. How do I respond to this chargeback?

Is response done via Facebook CS?

mam98031

·2 years ago

Owner / Operator19752 View listings

@robbie31415 wrote:
@mam98031 wrote:
I'm not sure where you are getting that Ebay doesn't let you reply to a Chargeback dispute. We are entitled to respond to Chargebacks.

https://www.ebay.com/help/selling/getting-paid/handling-payment-disputes?id=4799

So tell me. How do I respond to this chargeback?

Is response done via Facebook CS?

Did you read the link I gave you? It contains instructions.

robbie31415

OP2 years ago

0 View listings

@mam98031 wrote:
@robbie31415 wrote:
@mam98031 wrote:
I'm not sure where you are getting that Ebay doesn't let you reply to a Chargeback dispute. We are entitled to respond to Chargebacks.

https://www.ebay.com/help/selling/getting-paid/handling-payment-disputes?id=4799

So tell me. How do I respond to this chargeback?

Is response done via Facebook CS?

Did you read the link I gave you? It contains instructions.

Where ? Quote it.

You just won't admit you are wrong.

mam98031

·2 years ago

Owner / Operator19752 View listings

@robbie31415 wrote:
@mam98031 wrote:
@robbie31415 wrote:
@mam98031 wrote:
I'm not sure where you are getting that Ebay doesn't let you reply to a Chargeback dispute. We are entitled to respond to Chargebacks.

https://www.ebay.com/help/selling/getting-paid/handling-payment-disputes?id=4799

So tell me. How do I respond to this chargeback?

Is response done via Facebook CS?

Did you read the link I gave you? It contains instructions.
Where ? Quote it.

You just won't admit you are wrong.

When I'm wrong I admit it as my only desire is for the correct info to be out there. You've been on threads where I've apologized for posting incorrect info. So don't throw things out there when you wont even take the time to look at the policy so you can update yourself on the process.

Are we on a Merry Go Round. See the highlighted link above. I'm unsure how you have missed it, but for your ease I highlighted it.

redlinear

·2 years ago

42544 View listings

This is what mine look like when finished:

The buyer's payment institution side with the buyer. The good news is that you're protected for this dispute under eBay seller protection policy. We won't deduct the dispute amount from your funds. You're not required to take any action at this time.
Thanks for your patience and for being a part of the eBay community.

pjcdn2005

·2 years ago

3879 View listings

In the past you had to enter the tracking number for payment disputes that were for 'transaction not recognized'. In the last while, they seem to automatically cover you if you had already entered the tracking number showing delivery. Afaik you still have a place to enter information when the dispute is for item not as described.

heckofagame

·2 years ago

13311 View listings

If it goes through eBay, you are covered if you have proof of delivery. It's the ones that go through the payment source that will usually go in favor of the buyer if you dispute as well as costing an additional $20.

pjcdn2005

·2 years ago

3879 View listings

There is no $20 charge if you win the dispute and as mentioned, you do win it in there is delivery confirmation.

mam98031

·2 years ago

Owner / Operator19752 View listings

@pjcdn2005 wrote:
There is no $20 charge if you win the dispute and as mentioned, you do win it in there is delivery confirmation.

There is no fee for winning a dispute. The $20 fee is only charged if you lose the dispute.

Dispute fees

When a buyer files a payment dispute, the seller will be charged a dispute fee if they are found responsible for the disputed amount. eBay will waive the dispute fee if the dispute is eligible for payment dispute seller protections.

Sellers will not be charged more than one dispute fee for an order.

https://www.ebay.com/help/policies/selling-policies/payment-dispute-seller-protections?id=5293#section4