Not getting any payment for fee credits

More than a month ago, a buyer wanted a refund on a product I'd shipped to him. Basically, he just didn't want it. I didn't have to refund it, but I did (through EBay), in part because I could get EBay fee credits back from EBay for the fees they charged, according to EBay policy.

So I made the refund, and I got back $83 in fee credits for it, according to EBay. But EBay won't pay it out to me. I've called them twice now -- both times requiring me to spend 20 minutes on the phone talking to three different people -- and both times, they told me the credits would should up in my available funds for payout without 48 hours.

So far, nothing has happened. What do I need to do to get paid back for the fee credits?

mikenmar

99 View listings

Posted 1 year ago·Last reply 1 year ago

5 comments

jonathanbrightlight

·1 year ago

0 View listings

How much did you enter for the refund to the customer, how much did they pay, and how much was deducted from your Managed Payments account (the $84.73 you mentioned?)? For you to be credited $83 in fees, it would have to have been an item around $615 or so, and you have a couple recent sales close enough that I can't be sure which one it likely was.

If you can show us the breakdown from the page @mam98031 provided a link to, we can help better.

momtoabeautifuldaughter

·1 year ago

Love my beautiful daughter92 View listings

@mikenmar wrote:
More than a month ago, a buyer wanted a refund on a product I'd shipped to him. Basically, he just didn't want it. I didn't have to refund it, but I did (through EBay), in part because I could get EBay fee credits back from EBay for the fees they charged, according to EBay policy.

So I made the refund, and I got back $83 in fee credits for it, according to EBay. But EBay won't pay it out to me. I've called them twice now -- both times requiring me to spend 20 minutes on the phone talking to three different people -- and both times, they told me the credits would should up in my available funds for payout without 48 hours.

So far, nothing has happened. What do I need to do to get paid back for the fee credits?

Correct info was given to you by @jonathanbrightlight

jonathanbrightlight

·1 year ago

0 View listings

You donâ€™t get the fee credits as a separate payment, theyâ€™re just subtracted from the amount you provided in the refund process. Sorry you were not given correct details.

mikenmar

OP1 year ago

99 View listings

No, the buyer got a full refund. I never got the EBay fees back. I'm out $83. (Actually, $84.73 now that I'm looking at the order page.)

mam98031

·1 year ago

Owner / Operator19676 View listings

@mikenmar wrote:
No, the buyer got a full refund. I never got the EBay fees back. I'm out $83. (Actually, $84.73 now that I'm looking at the order page.)

Yes, correct, your buyer would have gotten a full refund IF that is what you issued to them. But as @jonathanbrightlight stated, on your account it would show that you got your seller fees back if you were voluntarily refunding the buyer. If Ebay forces a refund you don't get your fees back.

You can look on you Payment Summary page. On the right side are the details of your recent activity. If it doesn't show there, you can run the report for the correct timeframe and see you were refunded.