not delivered package reported by a buyer

A buyer has reported that they did not receive their package, but the tracking information shows it was delivered. What steps should I take to resolve this situation?

anthro-4u

533 View listings

Posted 5 months ago·Last reply 5 months ago

2 comments

dirk12955

·5 months ago

13197 View listings

When the buyer files a claim for non-delivery,

and the tracking shows otherwise,

You click on the case file and manually enter the tracking info

to the case.

It's already there, You shouldn't have to do it, It seems like a waste of time,

But you MUST do it.

Then you should win your case.

a_c_green

·5 months ago

4179 View listings

@dirk12955 wrote:
When the buyer files a claim for non-delivery,
and the tracking shows otherwise,
You click on the case file and manually enter the tracking info
to the case.

It's already there, You shouldn't have to do it, It seems like a waste of time,
But you MUST do it.

Even if the tracking number is already there in non-editable form, you still should click the Confirm button on that page. If the tracking shows a Delivered status to the City and ZIP of the address received with the payment, you should be okay.