Non Payment of Buyer
I am dealing with my first non-payment of a buyer for an item they purchased. I have messaged them and sent multiple invoices over the last week and a half with ZERO response from them. In looking through the ebay information on how to handle this, it says after 4 calendar days I should have the option to cancel the order for the reason of "Buyer Did Not Pay"...but I cannot find that option anywhere...and everything I have seen says NOT to use the "buyer cancelled the order" unless they have replied saying that...which they have not. HELP!!! And Thank You! P.S. - Item was "purchased" on 7/10. Today is 7/17.
12 comments
dhbookds
·3 years agohere's the help page on non payment:
https://www.ebay.com/help/selling/getting-paid/resolving-unpaid-items-buyers?id=4137&st=3&pos=3&query=Resolving%20unpaid%20items%20with%20buyers&intent=nonpayment&lucenceai=lucenceai&docId=HELP1091
I do note a problem with sending invoices information (unless I'm misreading).
After a buyer wins an auction or commits to buy an item, we send emails reminding them to pay for the order. If they still haven’t paid, you can send them an invoice as an additional reminder.
Here’s how to send an invoice to a buyer:
If the buyer still hasn't paid after you've sent the invoice, and it's been more than 4 calendar days since the listing ended, cancel the order by selecting the Cancel order button below and choosing Buyer hasn't paid in the drop down menu.
If you've sent a combined invoice, you'll be able to cancel the order 4 or more days after the date the invoice was sent to the buyer.
One things is clear:
If you've sent a combined invoice, you'll be able to cancel the order 4 or more days after the date the invoice was sent to the buyer.
The rest isn't (to me)...... concerning seller sent invoices.....it almost looks like you need to use that cancel button(which doesn't show on the copy in my post) on that page to cancel if you've sent an invoice. And it certainly doesn't indicate that the 4 days begins at the date the invoice was sent.
@nobody*s_perfect @fern*wood @momtoabeautifuldaughter @thriftymayhem
Would you review the original page (link at top of message) and see if you think the help pages need to be updated? Perhaps we can get this straightened out. I'm thinking the combined invoice rule is being applied to all invoices sent, rather than just combined invoices?
fern*wood
·3 years agoThat sounds like what I recall the rules to be --- a combined invoice would extend the time to pay. I believe this new thing where any invoice now extends the time to pay is a recent thing. It looks like they didn't bother updating the help pages or they don't even realize it is happening this way now.
nobody*s_perfect
·3 years agoYes, a few months ago eBay started extending the cancellation time frame for all invoices, not just combined ones. eBay needs to either fix this glitch or update that Help page. They were notified about this situation months ago. It's just one of many Help pages that are incomplete or misleading.
dhbookds
·3 years agoThanks @nobody*s_perfect
@devon@ebay
@elizabeth@ebay
Please check Message #7.......and #9.......... can we get the help pages updated? We are getting alot of questions about this...........
nobody*s_perfect
·3 years agoOr even better -- adjust the process so that the 4-day waiting period does NOT re-set whenever the seller sends an invoice, except for setting the waiting period for combined shipping to be 4 days after the latest transaction.
devon@ebay
Hey @dhbookds! We will be sure to have this passed along to the correct team to look into updating the help page.
dhbookds
·3 years agoThanks Devon
fashunu4eeuh
·3 years agoHi, keep in mind that you also have an option to set up Immediate Payment Required on your fixed price listings, but you would have to forgo Best Offer since that voids an IPR setting. The advantage is that IPR prevents non-paying buyers.
momtoabeautifuldaughter
·3 years agoSTOP sending invoices. Everytime you send one you restart the 4 days process.
After 4 days you can cancel as buyer didn't pay
thriftymayhem
OP3 years agoOK. Thank you so much...I did just notice that the date where you go to cancel the order had changed to JULY 16!!! So I guess I am waiting now until the 20th...UGH Thank you for your response!
nobody*s_perfect
·3 years agoStop sending invoices. Every time you send an invoice, the 4-day waiting period begins all over again. So 4 days after the last invoice, you will see the option "Buyer hasn't paid" in the list of reasons for canceling the transaction.
fern*wood
·3 years agoThis change seems to catch so many sellers I wish ebay would add a pop up when they go to send an invoice about how it extends the time to pay. Sometimes I think ebay just likes messing with us.