No seller protection: received dispute and lose money & merchandise
 
 
 
 
The buyer purchased a keychain but attempted to scam a handbag that was not included in the order. I offer 30-day free returns, yet the buyer refused to open a return request and instead filed a payment dispute. As a result, the buyer won the dispute and kept both the product and the full refund. Please see the attached outcome.
According to eBay’s policy, as shown in the attached screenshot, items that “don’t match the listing†are eligible for seller protection. I am requesting that eBay issue a refund to me, as the bank will not allow the buyer to return the item. Unfortunately, eBay has provided no resolution—no appeal, no protection, and no return enforced, no restriction placed on the buyer.
 
11 comments
meme6253
·10 months agoYou were advertising it as a coach bag with charm, If it was only for the charm, Then why would you list it that way?, It's clearly your own fault & you just need to Own it.
momtoabeautifuldaughter
·10 months agobabyers88
·10 months agothe title is what won it AND it sounds like you are not providing all of the details either. The statement that they refused to return it indicates that there is more to the story than what is being told here.
Things like this is why ebay doesn't allow certain things to be listed like certain "box only" listings because buyers only see a box and buy it, then they are mad because the box was empty.
gone.c-33
·10 months agoWhy did your title say “Coach x Peanut Teri Shoulder bag with Franklin CBJ80/CBG55 charm†if only the charm was included in the listing?
Unfortunately, payment dispute for item not as described are very difficult to win and with that listing title, it was kind of lost from the start…
gqan1098
OP10 months agono return product and keep money is a scammer
jonathanbrightlight
·10 months agoWinning a credit card dispute does not make the customer a scammer. They simply utilized a protection offered by their credit card. I agree with @gone.c-33 , your listing clearly was advertising a handbag, and if you only shipped a charm, I think your customer was right to be upset.
If they had opened an Item Not As Described return request on eBay, would you have responded with a return shipping label, or would you have fought that return request?
gqan1098
OP10 months agoThe listing is accurate and the buyer only bought the keychain. Every customer can see what the listing is selling.
 
gone.c-33
·10 months agoUnfortunately, this isn’t the first time customer service gives bad advice.
Variation listings are for similar items with different attributes (size, color, etc) not for entirely different items.
Your listing was misleading.
gone.c-33
·10 months agoYou can try sending the buyer a prepaid shipping label, but as far as they are concerned, they did not receive what they paid for and it is their right to file a chargeback with their payment method.
Don’t misuse variation listings and this is less likely to happen again.
mam98031
·10 months agoSad but true when it comes to Chargebacks. It is a normal outcome.
jonathanbrightlight
·10 months agoeBay's seller protections for a payment dispute when the buyer says the item doesn't match the listing have some very specific restrictions. From this article: https://www.ebay.com/help/policies/selling-policies/payment-dispute-seller-protections?id=5293#section3
When a buyer opens a payment dispute because the item doesn't match the listing
When a buyer opens a payment dispute because the item they received doesn't match the listing, sellers will be asked to provide evidence to challenge the payment dispute, such as photographs showing the item's condition prior to shipment.
When determining whether to protect a seller, eBay will look for one of the following:
If eBay determines that the transaction is eligible for protections:
If the buyer did not open a MBG guarantee claim first, and you had not previously refunded the buyer outside of a case either, then there are no seller protections promised for that type of claim. Sorry, but that's the reality of the current situation with credit card disputes. I can see that the last screenshot you provided explains that, in fact.
In the future, you can sometimes offer a return shipping label when there is a payment dispute, and the credit card issuer (who is the one making the actual decision on the case) may require the buyer to ship it back first. They do not always or even often require that, however, so you can't count on that.