No consistency in auto pay, no pay, 7 day pay, and so on. Who is deciding which of those are active?
I had about 12 to 15 auctions. When they ended, some have no restrictions so if they didn’t pay, I just cancelled and relisted. Others have autopay in 7 days “buyer still wants to shop…†then some I couldn’t combine the shipping because one of the auction items had 1 hour auto pay.
I’m not setting any of these myself and can’t find anywhere to change or set them. Why are they random? Where are these settings coming from? I’m not doing them, so who or what is?
Thank you.
10 comments
kibble-net
·10 months agoI know this doesn't answer the question, but...
You are leaving a lot of money on the table by auctioning so many of these things. Would recommend using Buy It Now instead, both for ease of payment, and for maximizing your return.
Auctions are great when you have something rare and difficult to price, but for more common items like you have listed, you are making them unavailable for buyers to immediately purchase, while simultaneously reducing the potential value of the sale. All while dealing with non paying bidders, causing the total turnaround time of your product to be extended too.
Just my 2 cents 🙂
steve_stuff
·10 months agoOK - you said "I was able to change one of the settings" but not which - you only want to turn off the first one - "Require buyers to provide a payment method before they place a bid."
Don't know why you want to turn off. We love the auto pay as we love getting paid. And as to the seven day bit, you do know the buyer can manually pay at any time and in our case most do within two days. And as now that ALL our buyers are auto pays, no non payers this year.
deltilogical
·10 months agoI hope you are blocking the nonpayers. It doesn't seem right you have so many.
tobaccocardyahoo
·10 months agoCheck the setting for autopay.
It is probably on.
I never set it to on, but apparently Ebay did.
Everything you observe is correct if autopay is enabled.
krys888
OP10 months agoWhere do I find those settings? I’m assuming they’re in the individual listings based on the lack of consistency. I use the ipad app and have looked everywhere I can think of and am not seeing that option.
ittybitnot
·10 months ago@krys888
Here:
https://www.ebay.com/bmgt/buyerrequirements
Buyer Rules:
*Require buyers to provide a payment method before they place a bid.
*Require buyers to provide a payment method before they make an offer.
Click submit or save.
krys888
OP10 months agoThank you! I was able to change one of the settings, but the other is still a mystery. Also a mystery is why sometimes it’s on and sometimes not, since I’ve never seen it before until just now when you sent me the link. At least I was able to change one of them!
txentosupply
·10 months agoI believe eBay automatically turns on auto pay for new or infrequent buyers. I think it went into effect a few months ago. I've never had much of a problem with non-paying bidders & always sent combined invoices within 24 hours or less. I spent several hours this evening refunding buyer's overpayments of shipping charges. I wish there was some way to turn it off. Just out of curiosity, when you print a packing slip, why is an address label printing at the top of it? Now most of my packing slips spill over to a second sheet of paper.
ittybitnot
·10 months agoI believe eBay automatically turns on auto pay for new or infrequent buyers.
@txentosupply
Actually, it is a setting that auto-enrolled SELLERS. (See message #4) Many sellers do not know that they are there and set to the default of YES or ON. Some sellers who are not interested in combining items for one shipping price like it, since they typically get paid faster. They are likely getting paid LESS due the buyers that won't comply, but that is their choice.
Many sellers who figured out what these do, and turned them off, reported more offers, more bids, and thus more sales.
Since you use AUCTIONS, you may wish to check your own preferences.
ittybitnot
·10 months ago@krys888
The "auto-pay" settings turned to ON was awarded to everyone. They didn't do much, until eBay auto enrolled buyer ID's into forced compliance for making offers or placing a bid with those sellers who retain the "Buyer Rules". They are only related to "offers made" on listings that choose the "make offer" option and "bids made" on auctions. They limit the ways a buyer can pay, and thwart invoicing/combined shipping.
For example, if I won five of your auctions for Barbie Clothes with shipping listed at $6.20, 6.90, 5.50 5.50, 5.40 respectively, I would be paying with auto-pay $29.50 in shipping alone for the five dresses. As a buyer, I am NOT going to play that. I will find another seller instead. You, as the seller will be paying the forty cent non-refundable transaction fee for each listing as opposed to one forty cent fee for a combined order of same.
Though this scenario was supposedly designed to cut down on non-paying buyers it actually made eBay more money that sanctioning those buyers who did not follow the rules and PAY. It worked even better to discourage buyers that DO PAY, and basically treated all buyers as potential non-payers. The "other people didn't pay, so YOU don't get to combine shipping anymore" was not buyer friendly, and many refused to comply. So to try and lure some of these buyers back, they initiated the 7 day delay for auction payments to perhaps arrange combined shipping before the auto-pay kicked in. There is no requirement that a seller comply with any arrangement.
If you SEND Offers on fixed price listings, or ACCEPT Counter offers, these will be "immediate payment required", and all must be paid separately at full shipping cost. This portion is for everyone, and not related to the Buyer Rule settings. Buyers can pay (or not), but there well be no auto-billing.