New Seller Protections being put into place
New Seller Protections:
Seller Item Not Received (INR) Protections
- Starting in October, eBay is implementing a new measure to ensure sellers aren’t penalized for shipping delays outside of their control.
- When a seller ships on time with eBay labels and tracked shipping: eBay has your back.
- If an item was delivered after a refund was issued, eBay will reimburse the seller for item costs and remove any negative or neutral feedback resulting from delayed delivery.
“No Returns Accepted†enforcement
- Beginning in October, buyers of “as-is†listings will see clear, prominent messaging of “For Parts or Not Working†and “No Returns Accepted†at every stage — from the item page through checkout to post-purchase — to help ensure buyers understand they are purchasing an as-is, for parts item.
- For these items, returns based on remorse will be completely blocked and not-as-described claims will face stricter requirements.
- The claim window will also be shortened from 30 to 3 days on these listings.
15 comments
12345jamesstamps
·11 months agoOnly with 'eBay labels'...this reminds me of stores saying they only take credit cards and not cash.
redlinear
·11 months agoIf INAD is the only way to return something.
Then all returns, for any reason, will now be INAD
gurlcat
·11 months agoNo. Only if the seller had selected No Returns for the listing. That's already how it is now. The CHANGE is whether the buyer will even be able to return WITH an INAD claim. If it was delivered more than 3 days ago: NOPE. And if the claim doesn't meet "stricter requirements" (than the current ones): Also NOPE.
* The "stricter requirements" thing is what I'm most curious about.
@bill.purvis2012 or anyone else see what they mean by that, anywhere?
loose_goose_garage
·11 months agoCurious on this part:
If they buyer chooses a remorse return reason and eBay says No Returns for that reason after they click it what is to stop them from just clicking the back button and choosing INAD? Or will it be their only chance at opening a return, similar to if you open a return and close it yourself, you cannot open another one.
onefootflipper
·11 months agoThe return abusers already know how to abuse the system. I had one yesterday, thousands of feedback, bought an untested camcorder. Untested was the first word in the title in all caps. The entire description was devoted to me explaining that I had neither the appropriate battery nor the power cord to test the unit.
And of course he filed a SNAD return with a claim of "doesn't work" and ultimately I ended up paying $12 for the privilege of giving him a free camcorder.
my-cottage-books-and-antiques
·11 months ago@onefootflipper I suspect when this goes into effect, it will be important to use "for parts/not working" as the condition description.
Not working has no ambiguity.
"Not tested" is not exactly the same thing. It leaves open the possibility that it works, and you've given the buyer no affirmative reason to think it doesn't work. So, sure, he knew he was taking a chance when he bought it...but you were taking a chance of a return when you sent it out untested and did not state "not working".
I think "not tested" simply ends up meaning the seller is taking a chance that he sold the item too cheap if in fact it works, but is also taking the chance that he'll face an INAD claim. It is fine to do as long as the seller has taken into account that he has a fair chance of getting an INAD.
onefootflipper
·11 months agoI don't know why I didn't go with my usual more default listings for those sort of things.
I will either sell them "untested, but guaranteed working". I do this with very low failure rate items that I just don't have the equipment on hand to test them.
Or I do , "Untested, Assume Broken." And then in the listing I say that I lack the ability to test the item, I am pricing it and selling it as broken.
my-cottage-books-and-antiques
·11 months ago@onefootflipper I don't really sell electronics, but is "untested , assume broken" an actual condition choice from ebay's list?
my-cottage-books-and-antiques
·11 months agoI just looked this up, and condition choices for electronics includes:
So, you can provide more details in the listing, but I suspect for this new rule to be triggered, the seller MUST choose "For parts or not working" as the ebay defined condition.
A seller choosing "used" and then describing it as "untested, assume broken" would probably NOT be protected.
Does that sound right?
jonathanbrightlight
·11 months agoThat would be my impression as well.
ittybitnot
·11 months agoIf an item was delivered after a refund was issued, eBay will reimburse the seller
@bill.purvis2012
I am interested the the "time frame" involved. For example, if the parcel shows up after a week, or month? three months?
onefootflipper
·11 months agoSo does this mean as a general "No returns" seller ebay is going to be claiming that all my items are npn-working? If so then that is a horrible development, and another step down the road of trying to force all sellers into free returns.
kensgiftshop
·11 months agoIf a buyer is denied a return, wonder if they are going to protect sellers against chargebacks?
jscar59
·11 months agoExactly, nothing to stop the buyer from calling their credit card company to start a charge back.
adamcartwright
·11 months ago@bill.purvis2012
Thank you -- these are both very positive developments.