New Return Policy/Seller Protections For Parts & Accessories UK & Australia - coming soon to US? | Selling

valueaddedresource · 2022-08-17T16:02:13.182000Z

A couple weeks ago there was a post in the UK community where sellers were confused/concerned about a seemingly new return option in car parts. https://community.ebay.co.uk/t5/Seller-Central/New-Return-Option-Car-Parts/m-p/7259380#M610265 Instead of "doesn't fit" the return reason had been changed to "doesn't fit my vehicle" and it appeared to be handled as a not as described return reason instead of buyers remorse, which is what "doesn't fit" had been classified as previously. They weren't sure if it was a glitch or unannounced policy change, but an announcement yesterday on the Australian community may shed some more light on it. Basically they have in fact changed "doesn't fit my vehicle" to be a not as described return reason, which means sellers will be forced to accept the return even if they have a "no returns" policy. But "good news sellers", eBay has "extra seller protections" now that will pay for return shipping, remove the case from service metrics, and remove negative feedback - as long as the seller provides fitment/compatibility information in the listing. https://community.ebay.com.au/t5/eBay-Announcements/Extra-seller-protections-thanks-to-our-Parts-amp-Accessories/ba-p/2489327 Here’s how it worksIf a buyer wants to return an item listed in a Car & Truck parts compatibility enabled category because it doesn't fit their vehicle, you'll have to accept the return, even if you have a no-returns policy. However, if you’ve added parts compatibility information to your listing — either by selecting a product from the eBay catalogue or by entering item specifics and specifying compatible vehicles — we'll protect you as follows: We'll cover the cost of the eBay return label* and send it to the buyer.We'll automatically remove the return from your 'Not as Described' rate in your service metrics.We'll automatically remove any negative or neutral feedback from that transaction.Buyers won't be able to report an item doesn't fit their vehicle if:The item is not in a Car & Truck parts compatibility enabled category orThe seller had selected "Universal Fitment" in the Item Specifics section.Find out how to add fitment information to your listings and more about the update here → *If the item isn't eligible for an eBay return label, the seller will be responsible for providing a way for the buyer to return the item. If you have set up the RMA number option in your Return preferences, you can select an eBay label when responding to the return from your Returns dashboard. I know fitment is a big part of eBay's push to make Motors Parts & Accessories the next vertical focus, so it wouldn't surprise me if something like this will be coming soon to the US as well - just a heads up!

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New Return Policy/Seller Protections For Parts & Accessories UK & Australia - coming soon to US? | Selling | eBay Community