Instead of Trump and company cutting worthless government, they should start with the clowns at eBay that developed this "improvement."
I wish I knew how to get back to former version. I clicked yesterday to go back to former version which klasted a day and now: abracadabra... now it's back to the ridiculous new version again.
The old messaging was a lot easier to use. I don't like the narrow window I have to look through. My old messaging worked so that I could see all my messages for the past month in one glance. Favorite eBay motto since 1998 "If it works break it".
eBay need s to undergo something like Twitter, Needs to be Streamlined, so that people are working on real problems like decreased Sells, there's just too many trying to justify their jobs at eBay, if not just outright creating problems so they then have to come along and have to fix it. My problem is when these changes occur, my first thought is, what just happened and have I been Hacked, is my computer on the blink, It's just terribly annoying.
eBay need s to undergo something like Twitter, Needs to be Streamlined, so that people are working on real problems ...
No idea how you can compare the two. Twitter was taken over, I see no streamlining but I do now see plenty of disinformation. Not clear how that could help anything.
eBay need s to undergo something like Twitter, Needs to be Streamlined, so that people are working on real problems like decreased Sells, there's just too many trying to justify their jobs at eBay, if not just outright creating problems so they then have to come along and have to fix it. My problem is when these changes occur, my first thought is, what just happened and have I been Hacked, is my computer on the blink, It's just terribly annoying.
I would argue if it's total garbage, then it is undergoing something like Twitter.
The old messaging was a lot easier to use. I don't like the narrow window I have to look through. My old messaging worked so that I could see all my messages for the past month in one glance. Favorite eBay motto since 1998 "If it works break it".
Still can see the dates- not sure this new way is any different.
There's a link on the bottom right of the message page you can click to submit feedback on the new format. Those comments go to the product developers.
Submit your feedback - be constructive and specific if you want your comments to be taken into account. Simply saying "I hate it" means the feedback will probably be ignored.
I sent an 'I hate it' remark, but there is no submit button. I had to just hit the X button to get back out. What do we do?
I think it's a waste of time to send an "I hate it" comment. Say what specifically isn't working for you otherwise the feedback doesn't give the developers anything to work with @moondogblues .
Saying "I hate it" is like someone coming here because they are having problems with a shipping label and saying "it doesn't work" - OK that gives me nothing to go on to help that person. They need to provide some clues like if it's a problem generating the label, printing a label, downloading a label? If they're on the web or the app? If services are grayed out, if there's an error message, etc. I need something to go on to help fix the problem. "It doesn't work" doesn't tell me anything about what part of the process isn't working and why.
That said, there should be an obvious blue Send button and if you're not seeing it, maybe you have your screen zoomed in really big so it's getting cut off? Try to zoom out your browser view. Or you may need to just scroll down?
An example of a specific / constructive comment:
I would prefer if the top message was not automatically marked as read upon opening msgs.
Here's a common complaint I've seen among users, and a way to submit feedback:
I would like all 3 panels to be collapsible/expandable so I can see either the message list take up screen width (easier to find messages), or the message body take up screen width (easier to read messages), and not be forced into a narrow paneled view.
OK I found it and my message to eBay was----------------"Can you give us the option of returning to the old style, I like to check out who is contacting me, just in case I want to add them to my block list."
Why can't you do that in the new messaging? I have a link to the buyer's account right at the top of the chat, and I can click and see all the usual details just like before (actually easier than before, I think their username wasn't clickable before). It's actually quite simple.
Don't be too block happy though. Most sellers are a little too paranoid I think.
First I'm not a Happy Blocker, second everything has a work around, however WHY? should eBay put it's seller thru this non sense every Whip Stitch, every other week it seems there is some kind of change, they should use the Kelly Johnson method, KISS-----Keep It Simple Stupid-----If it takes a College Professor to figure it out It WON'T Work.
Well the Feedback button was in the bottom right on my screen, I gave them 1 Star and complained, the squeaking wheel gets the grease, it will take more than just me, if you don't believe me, take a look at Tuesday 5th 2024.
What's wrong is you're not making sense here. The way to get to the buyer's feedback/info is the same as before. In fact, I'd argue it's easier and more obvious.
Thank you and others who have responded to this thread with screen shots and assistance. I saw the "new system" this morning as a buyer and from that aspect it wasn't so bad. It really doesn't matter, since we are stuck with the change anyway. You cannot send a link in the message box, however, to an eBay page. No links are allowed message appears.
I am more concerned with the CHANGE in viewing feedback. This still allows us to revert to the classic view after two steps that prevent one from simply going the the page that we all can still see on these forums when one clicks on the "number" next to our names.
When viewing a listing, one is sent to an abbreviated version of "relevant" feedback, with a "see all feedback" button at the bottom. Using that simply enlarges the list of "relevant" feedback with no option that I can see to get to the page where everything is summarized other than choosing the classic view.
When ebay takes away the classic view for good, hopefully they supply a way to get to the view you see when you click on the number next to my name. If there is one, I have not found it yet, and wonder if they ever plan to include it in their new improved(not) feedback flow, or in the name of NO MORE TRANSPARENCY dispense with it altogether. Either way, it is coming soon as well.
You cannot send a link in the message box, however, to an eBay page. No links are allowed message appears.
That's not good. I haven't had the new format long enough to do much testing so I didn't realize that.
I send links frequently to things like: eBay listings, eBay help pages, links to my eBay store with a specific keyword search (when buyers ask about other items), USPS, etc.
I know it has probably been discussed, but I'm wondering if the option to send an offer on the first message is now gone or have I missed how to do it? I had the option button available on my email, but when I clicked to send an offer I went to the new message board & couldn't see a way to complete the offer.
I know it has probably been discussed, but I'm wondering if the option to send an offer on the first message is now gone or have I missed how to do it? I had the option button available on my email, but when I clicked to send an offer I went to the new message board & couldn't see a way to complete the offer.
@fern*wood
The option is still there. This is the first message I received from this potential buyer- I responded and can still look back at it, see now both his message and mine, as well as the 'send offer button' (which I clicked, the 'send offer' came up in which I would fill out an amount and then click 'enter' (but didn't because I don't want to send an offer)).
Note that not all items are available to send an offer (for whatever reason?) as I know when I click on my Active Items, there are 600, but shows only 500 (or so) available to 'send offer'...I assume because there's no watchers?).
I know it has probably been discussed, but I'm wondering if the option to send an offer on the first message is now gone or have I missed how to do it? I had the option button available on my email, but when I clicked to send an offer I went to the new message board & couldn't see a way to complete the offer.
It's there shown in above screenshot. But:
It has to be someone eBay considers an "interested buyer" and one that hasn't received a prior SIO on that item and one that doesn't have seller offers blocked in their communication preferences.
And it doesn't work on variation listings which I don't think applies to you.
brados2112
·1 year agoInstead of Trump and company cutting worthless government, they should start with the clowns at eBay that developed this "improvement."
I wish I knew how to get back to former version. I clicked yesterday to go back to former version which klasted a day and now: abracadabra... now it's back to the ridiculous new version again.
rugerskick
·1 year agoCan't, I don't like it either.
funfactorychannel
·1 year agoThe format matches all my email system.
my biggest problem is i cannot read it. Anyone know where can I increase the font size?
maccnc11
OP1 year agohold down ctrl "control" and use your scroll wheel
stainlessenginecovers
·1 year ago@funfactorychannel
Top right- 3 dots- click and 'zoom' where it shows
john_wade
·1 year agoThe old messaging was a lot easier to use. I don't like the narrow window I have to look through. My old messaging worked so that I could see all my messages for the past month in one glance. Favorite eBay motto since 1998 "If it works break it".
maccnc11
OP1 year agoeBay need s to undergo something like Twitter, Needs to be Streamlined, so that people are working on real problems like decreased Sells, there's just too many trying to justify their jobs at eBay, if not just outright creating problems so they then have to come along and have to fix it. My problem is when these changes occur, my first thought is, what just happened and have I been Hacked, is my computer on the blink, It's just terribly annoying.
fern*wood
·1 year agoNo idea how you can compare the two. Twitter was taken over, I see no streamlining but I do now see plenty of disinformation. Not clear how that could help anything.
maccnc11
OP1 year agoIn other words when Musk bought Twitter, the first thing he did was get rid of All the Dead Weight.
wastingtime101
·1 year agoLet's not turn this into a political discussion. Please. ðŸ˜
maccnc11
OP1 year agoHe/She/They were just asking for clarity, and I provided it.
doc-holmes
·1 year agoI see 10x more bots on Twitter than before the man-child bought it.
maccnc11
OP1 year agoI don't know about any of that, I do know that nobody Criticizes or Imitates 2nd Best.
doc-holmes
·1 year agoI would argue if it's total garbage, then it is undergoing something like Twitter.
stainlessenginecovers
·1 year agoStill can see the dates- not sure this new way is any different.
moondogblues
·1 year agoI also hate it...it makes no sense.
wastingtime101
·1 year agoIt's not possible to revert back.
There's a link on the bottom right of the message page you can click to submit feedback on the new format. Those comments go to the product developers.
Submit your feedback - be constructive and specific if you want your comments to be taken into account. Simply saying "I hate it" means the feedback will probably be ignored.
maccnc11
OP1 year agoThis sums it up here---------- eBay disrespects sellers' time
moondogblues
·1 year agoI sent an 'I hate it' remark, but there is no submit button. I had to just hit the X button to get back out. What do we do?
wastingtime101
·1 year agoI think it's a waste of time to send an "I hate it" comment. Say what specifically isn't working for you otherwise the feedback doesn't give the developers anything to work with @moondogblues .
Saying "I hate it" is like someone coming here because they are having problems with a shipping label and saying "it doesn't work" - OK that gives me nothing to go on to help that person. They need to provide some clues like if it's a problem generating the label, printing a label, downloading a label? If they're on the web or the app? If services are grayed out, if there's an error message, etc. I need something to go on to help fix the problem. "It doesn't work" doesn't tell me anything about what part of the process isn't working and why.
That said, there should be an obvious blue Send button and if you're not seeing it, maybe you have your screen zoomed in really big so it's getting cut off? Try to zoom out your browser view. Or you may need to just scroll down?
An example of a specific / constructive comment:
I would prefer if the top message was not automatically marked as read upon opening msgs.
Here's a common complaint I've seen among users, and a way to submit feedback:
I would like all 3 panels to be collapsible/expandable so I can see either the message list take up screen width (easier to find messages), or the message body take up screen width (easier to read messages), and not be forced into a narrow paneled view.
maccnc11
OP1 year agoOK I found it and my message to eBay was----------------"Can you give us the option of returning to the old style, I like to check out who is contacting me, just in case I want to add them to my block list."
brightlightbookseller
·1 year agoWhy can't you do that in the new messaging? I have a link to the buyer's account right at the top of the chat, and I can click and see all the usual details just like before (actually easier than before, I think their username wasn't clickable before). It's actually quite simple.
Don't be too block happy though. Most sellers are a little too paranoid I think.
maccnc11
OP1 year agoFirst I'm not a Happy Blocker, second everything has a work around, however WHY? should eBay put it's seller thru this non sense every Whip Stitch, every other week it seems there is some kind of change, they should use the Kelly Johnson method, KISS-----Keep It Simple Stupid-----If it takes a College Professor to figure it out It WON'T Work.
hartungcards
·1 year ago"Can you give us the option of returning to the old style..."
This has about as much of a chance of happening as eBay returning to no FVFs on shipping and sales tax.
maccnc11
OP1 year agoWell the Feedback button was in the bottom right on my screen, I gave them 1 Star and complained, the squeaking wheel gets the grease, it will take more than just me, if you don't believe me, take a look at Tuesday 5th 2024.
brightlightbookseller
·1 year agoWhat's wrong is you're not making sense here. The way to get to the buyer's feedback/info is the same as before. In fact, I'd argue it's easier and more obvious.
hartungcards
·1 year ago"I gave them 1 Star and complained, the squeaking wheel gets the grease..."
The squeaking wheel gets sent to the "Back Office" and is never seen again.
wastingtime101
·1 year agoYou can do that by clicking on the buyer's ID - same as with the old message format.
I wouldn't consider it a work-around. Just click on the buyer's ID, same as before.
What am I missing?
ittybitnot
·1 year ago@wastingtime101
Thank you and others who have responded to this thread with screen shots and assistance. I saw the "new system" this morning as a buyer and from that aspect it wasn't so bad. It really doesn't matter, since we are stuck with the change anyway. You cannot send a link in the message box, however, to an eBay page. No links are allowed message appears.
I am more concerned with the CHANGE in viewing feedback. This still allows us to revert to the classic view after two steps that prevent one from simply going the the page that we all can still see on these forums when one clicks on the "number" next to our names.
When viewing a listing, one is sent to an abbreviated version of "relevant" feedback, with a "see all feedback" button at the bottom. Using that simply enlarges the list of "relevant" feedback with no option that I can see to get to the page where everything is summarized other than choosing the classic view.
When ebay takes away the classic view for good, hopefully they supply a way to get to the view you see when you click on the number next to my name. If there is one, I have not found it yet, and wonder if they ever plan to include it in their new improved(not) feedback flow, or in the name of NO MORE TRANSPARENCY dispense with it altogether. Either way, it is coming soon as well.
wastingtime101
·1 year agoThat's not good. I haven't had the new format long enough to do much testing so I didn't realize that.
I send links frequently to things like: eBay listings, eBay help pages, links to my eBay store with a specific keyword search (when buyers ask about other items), USPS, etc.
transamcc
·1 year agoTo see the submit button on my 22inch desktop display I had to zoom out (decrease screen font size) to 30% to see the button and then hit it!!!!!!!
fern*wood
·1 year agoI know it has probably been discussed, but I'm wondering if the option to send an offer on the first message is now gone or have I missed how to do it? I had the option button available on my email, but when I clicked to send an offer I went to the new message board & couldn't see a way to complete the offer.
stainlessenginecovers
·1 year ago@fern*wood
The option is still there. This is the first message I received from this potential buyer- I responded and can still look back at it, see now both his message and mine, as well as the 'send offer button' (which I clicked, the 'send offer' came up in which I would fill out an amount and then click 'enter' (but didn't because I don't want to send an offer)).
Note that not all items are available to send an offer (for whatever reason?) as I know when I click on my Active Items, there are 600, but shows only 500 (or so) available to 'send offer'...I assume because there's no watchers?).
wastingtime101
·1 year agoIt's there shown in above screenshot. But:
It has to be someone eBay considers an "interested buyer" and one that hasn't received a prior SIO on that item and one that doesn't have seller offers blocked in their communication preferences.
And it doesn't work on variation listings which I don't think applies to you.