Never sell luxury items on eBay
I’ve been selling on eBay for years, and for the most part, my experience has been fine. I’ve sold tons of low-priced items with little to no issue. But recently, when trying to sell a few luxury pieces, I had this feeling eBay never protect their sellers.
I sold a Louis Vuitton bucket hat ealier this year. Without any communication at all, the buyer directly filed a dispute through their bank, not even through eBay, not even talked to me. There was no message, no reason, no return, just a chargeback. eBay said they would “fight for my rights as a seller, and talked to the bank†but after 3 months of waiting, 3 MONTHS! I lost both the money and the item. No explanation, no follow-up, nothing. There’s absolutely no real seller protection when the buyer goes through their bank instead of eBay.
The second time, I sold a Balenciaga hat (with the original receipt from the store). The buyer insisted it was fake because it didn’t look identical to another Balenciaga product he owned, which is absurd, since even within the same brand, manufacturing differences are normal. I accepted the return request just to resolve it peacefully. But then the buyer left me a huge negative review, all caps shouting “FAKE†in his review, extremely rude and completely baseless. EBay refused to remove this feedback, even though I had proof of authenticity and accepted the return. And of course, sellers aren’t allowed to leave any kind of negative review for buyers, so we just have to take it.
I’ve learned my lesson. EBay is not a safe place to sell luxury items. There’s zero protection for sellers dealing with high-value goods. Buyers can make false claims, file chargebacks, and eBay will just shrug and say “we tried.â€
If you ever plan to sell anything designer or pricey, don’t use eBay. It’s not worth the stress or the loss.
simba6
·10 months agoNever sell an item you can't afford to lose. Items that are easy to flip for cash will attract scammers.
albertabrightalberta
·10 months ago@sumzh50
I don't know where you're getting your inventory but like your buyers, I question the authenticity of some items. If they aren't coming for authorized retailers, you need to verify that they're genuine before listing them.
stuff4divas
·10 months ago@sumzh50
did not read ur wall of text, no paragraphs, completely, but maybe u should take down ur listed items selling for
$680
$620
$580
$480
etc
since u r advising everyone not to sell anything pricey
todaysstyle
·10 months agoI am so sorry this happened to you. It actually happens often to sellers regardless of the platform they are selling on. A buyer can purchase an item and then file a chargeback with their credit card and will receive both their payment and get to keep the item almost every time. There is nothing Ebay can do about this issue as it is the credit card company not Ebay that is allowing the buyer to get away with this. There are a lot of dishonest people in this world and unfortunately most of them know of this scam. I feel bad for you as I know it is so fustrating. I have had it happen to me many times over the years I have been selling online. Just know you are not alone. Most of us have experienced the same issue.
bonanza125
·10 months agoThis happens a lot which is why it is always recommended not to sell high end items on Ebay knowing there is a risk of losing the item. Have a personal limit. This extends not only to Ebay sellers but also other plat form sellers cause you can't control a chargeback.
toysaver
·10 months ago"Never sell luxury items on eBay"
And never buy gold at a flea market...
dhbookds
·10 months agoCertainly sorry it happened to you and probably a good idea to back off with luxury stuff...........tho an awful lot is sold on ebay with no problem, small sellers may not be able to absorb the losses.
There a reasons for the problems:
Ebay signs an agreement to use cc as payment sources for buyers which includes following CC rules.....if they don't the c companies could refuse to allow ebay to accept their cards. Ebay has no recourse to change their rules. Agree this is a BIG problem, but solution is with the cc or Congress which regulates them, not ebay.
Recent FTC rules concerning feedback preclude Ebay from removing feedback except under certain circumstances. You may have a receipt.....but Brand name stores have been known to resell fakes. (buyer buys authentic item and then returns a fake to the store...clerks can't tell the difference, accept the fake and reshelve it for sale)...
luckythewinner
·10 months agoThere’s absolutely no real seller protection when the buyer goes through their bank instead of eBay.
There is protection if the buyer files "did not receive" or "does not recognize transaction" through their bank, and you have evidence of successful delivery.
https://www.ebay.com/help/policies/selling-policies/payment-dispute-seller-protections?id=5293
But if the buyer files "not as described" through their bank, eBay policy is pretty clear that you have no protection unless you have refunded the buyer or have already won a "not as described" filed through eBay.
https://www.ebay.com/help/policies/selling-policies/payment-dispute-seller-protections?id=5293
tobaccocardyahoo
·10 months agoChargebacks are a high risk on any online marketplace. None of them will underwrite disputes over whether an item is properly described or not. The buyer has a legal right to get what they order, and the credit card issuers enforce that right in their dispute handling.