Neutral feedback feels passive aggressive
So I sold a small lot of watches for parts or repair. My title did contain an error (my fault completely i used the sell one similer option so the wrong brands were in the title but were corrected in the description) but stated that they were for parts or repair, my description had all the correct info and described all 8 watches. However the buyer never contacted me once and left me neutral feedback saying "MOSTLY JUNK" if he had contacted I would of had no problem refunding him it was only $7 which he had offered me on the $10 listing. I dont really know how to respond I don't wanna be a jerk but I feel like he just left that feedback as a way of being a jerk himself. I actually had messaged him before his items where delived bc I wanted to make sure he got them (I had a minor scare over lables) and he never responded.
I've never responded to feedback before but now when someone goes on my feedback page they are greated with the words "MOSTLY JUNK" and it just makes it look really bad.
I guess my main question is to respond or not? And why do buyers do that? It just seems counterproductive, all he had to do was message me and we could have worked something out, I know I'm overreacting but it just discouraged me a little bit
timesgoneby2018
·3 years agoI hear what you are saying...got my first neutral the other day on a Lladro figurine. No communication but feedback..."It was an acceptable experience". Talk about passive aggressive...sheesh. I did not respond because I still don't know what they mean...LOL . Learned nothing by this comment so just moved on. If it was a learning experience may have responded.
packratsjunkshack
OP3 years agoI thank everyone for their feed back. I really appreciate it. I think I just needed to hear some logical responses before I acted out of emotion (irration) I took it more personally then I should have bc I meticulously wraped every watch individually so nothing was damaged in shipping 😅
I didn't actually respond to the comment and just moved on I've had nothing but positive responses since.
again I thank everyone for their help ðŸ˜
-peace-
albertabrightalberta
·3 years agoYes they did! Check out the listing.
This is the IS section:
And when you click on "See all condition definitions" the following is what you see. (Is that not there when listing the item?)
fern*wood
·3 years agoI actually had an item listed in this exact category and was not given the option to pick parts/repair in the condition field. There were 5 options, and the lowest option was pre-owned.
pjcdn2005
·3 years agoI went to the op's listing and did a 'sell one like this' and the options for conditions were just as stated in post 13. I wonder if that condition field is mandatory. I know that it isn't in some categories.
packratsjunkshack
OP3 years agoi know this is late but i just wanted to clarify that on that particular category there wasn't an option, I clicked relist so I could share the options for the actual lot that I had listed. the categories on watches are werid sometimes there's a for parts option and sometimes not, I think it has something to do with the subcategories but I can't be sure. I've started putting "FOR PARTS OR REPAIR" in the item title so it can't be missed or at least reaserching the categories a little more carefully.
 
 
 
stainlessenginecovers
·3 years agoone man's junk is another man's treasure........
maxine*j
·3 years agoIgnore it. Neutrals don't affect your percentage, anyhow.
Here's what I thought when I read that neutral, and so will anyone else with common sense: The guy bought seven writstwatches for less than fifteen bucks total, including shipping, that were listed as just for parts, and thinks he got "junk"? What? He was expecting a Rolex?
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12345jamesstamps
·3 years agoNeutral doesn't mean a lot here...just let it go...don't respond or say anything bad...other buyers can read what you post. It sounds like the buyer made a bad purchase not knowing what they were buying in the first place.
coolections
·3 years agoJust ignore the feedback. Responding makes the seller look bad. You did sell junk and stated that in your description so not much you can do. The buyer is just giving their opinion.
heckofagame
·3 years agoI recently received negative feedback that says "Great job".
m60driver
·3 years agoI would not bother responding to most feedback, especially a neutral.
1tuna
·3 years agoI sell a of of crap watches or stuff
I give you two points for listing them in the parts category
that is where they belong and i have broken that rule thousands of times my self by putting fixer uppers in the watch category instead of parts watches category
i never really respond to feedback
"broken watches were listed correctly for parts in the right category"
you could use the above or similar
lashing out at a buyer or trying to make them look small or stupid always backfires
@packratsjunkshack
albertabrightalberta
·3 years agoI have a question for you, @1tuna since you say you sell similar items.
After looking at the listing and seeing that the OP did use the correct "parts" category, I'm wondering about his choice of the item specifics.
@packratsjunkshack used "preowned" in the item specifics and per his own description, only 1 of the 8-piece lot works and none of the others work. Per ebay's description of the condition choices, preowned means they should work as designed, something the seller admits is not the case.
I think the seller should have chosen
"For parts or not working
An item that does not function as intended and is not fully operational. This includes items that are defective in ways that render them difficult to use, items that require service or repair, items that are locked or can't be activated, or items missing essential components. See the seller's listing for full details."
https://www.ebay.com/pages/help/sell/contextual/condition_1.html
1tuna
·3 years agoI have ro chuckle when I hear the term " pre owned"
its just a fancy way of saying used
its like calling something a "timepiece" when its just a watch
the category chosen was watches for parts
that covers any type of watch I think,new or used broken down junk falling apart for repair or used for parts to repair other watches
to me its just semantics
broken down cell phones,watches or game systems like X box belong in the parts categorys.
the problem with using the correct parts categorys is that is gets a lot less hits and brings a lot less money at auction.
that is why so many selers like to fudge the category
@albertabrightalberta
maxine*j
·3 years agoWe try to make everything sound fancy, don't we? That poor overworked and underpaid store clerk is now a "sales associate." A car is a "driving machine." No one has a "wardrobe" for their things, but an "armoire" (although originally that was for storing weapons, as the name makes clear). Oh, and how can we ignore "vegan leather" for plastic? The list goes on and on, as marketers have overtaken our language. 😄
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fern*wood
·3 years agoI'm not 1tuna, but I've run into categories where I've chosen parts/repair and there isn't a good equivalent under condition to pick from. So I picked pre-owned and wrote in the comments the listing is for parts/repair or non-working. It's crazy when that happens, but the choices under condition vary widely.
packratsjunkshack
OP3 years agoWell in that particular parts category (Watches for parts) they didn't have an option of "parts or repair" in the condition area it was just "New with tags, new without tags, new with defects, seller refurbished, and pre-owned" I opted for pre-owned since they are indeed pre-owned.
albertabrightalberta
·3 years agoNM