Negative Feedback on an item that shows delivered but buyer claims was not
A buyer purchases a book from. I ship it out right away using ebay's system, using USPS. Tracking number shows that the book was delivered. But the buyer says they did not get it. If ebay sides with the buyer since the tracking number shows DELIVERED, can the buyer still leave negative feedback?
The USPS tracking number shows:
"Your item was delivered in or at the mailbox at 11:25 am on December 15, 2022 in..."
1 comment
charlesmtf
OP3 years agoJust wanted to post a follow-up to what happened with my case...
The buyer did open another INR with eBay. On that day, eBay emailed me saying:
"Hi Charles, the buyer has asked eBay Customer Service to review this case and make a final decision. We'll get back to you within 48 hours. Until the case is resolved, the case amount will be withheld from future payouts."
Then, 12 minutes later they emailed me again with:
"Hi Charles, we reviewed this case and have closed it without any refund to the buyer. The case will not affect your seller performance. Any feedback left for this transaction will be removed. We received tracking information that shows the item was delivered to the buyer's address."
Thank you for everyone's input. Greatly apppreciated.