Negative Feedback from buyers! | Selling

johnnyp1000

·10 months ago

I've been having the same problem and I just posted about it also. I just received my first negative feedback after having an unblemished record since 2012. The buyer left positive words and stated that the item has been working so far so good but still chose to leave me negative feedback. I contacted eBay about it and and requested a removal based on the positive words of the buyer, but their AI bot rejected my request and stated that the buyer did not violate any policies and I should reach out to the buyer which I did with no response. I tried to contact a human being from eBay and I was informed that option is no longer available and we are the one's that we are the one's that opted to deal with AI instead of human beings. I would love to see that survey. These bots cannot make common sense decisions and they will always look out for what is in the best interest of the buyers and leave the seller vulnerable even though we are the one's that has to pay them a fee for every transaction. Gone are the brief days when eBay would support their sellers.

muddylas

·10 months ago

4553 View listings

@johnnyp1000 I thought your reply to the negative review was excellent.

johnnyp1000

·10 months ago

6792 View listings

Thank you. I reached out to the buyer to ask if he had a problem with the transaction and he never responded and when I tried to get further support from eBay, their response was a generic, automated response with no human support.

mam98031

·10 months ago

Owner / Operator19714 View listings

@johnnyp1000 wrote:
Thank you. I reached out to the buyer to ask if he had a problem with the transaction and he never responded and when I tried to get further support from eBay, their response was a generic, automated response with no human support.

There is human support. You just appear not to be aware of how to get to it. Please see my other post.

mam98031

·10 months ago

Owner / Operator19714 View listings

@johnnyp1000 wrote:
I've been having the same problem and I just posted about it also. I just received my first negative feedback after having an unblemished record since 2012. The buyer left positive words and stated that the item has been working so far so good but still chose to leave me negative feedback. I contacted eBay about it and and requested a removal based on the positive words of the buyer, but their AI bot rejected my request and stated that the buyer did not violate any policies and I should reach out to the buyer which I did with no response. I tried to contact a human being from eBay and I was informed that option is no longer available and we are the one's that we are the one's that opted to deal with AI instead of human beings. I would love to see that survey. These bots cannot make common sense decisions and they will always look out for what is in the best interest of the buyers and leave the seller vulnerable even though we are the one's that has to pay them a fee for every transaction. Gone are the brief days when eBay would support their sellers.

@johnnyp1000

Now that is an odd thing for a buyer to say much less make it a negative feedback.

The FIRST thing I would advise you to do is go an look at this buyer's feedback page. Look at the Feedback they leave for others. See if they do this on a regular basis or often. If they do, that is called Feedback Abuse.

It is pretty normal to have the request to remove the feedback denied when you use the automated option for removal. That should not discourage you. Once you have the information from their feedback left for others, contact Ebay again. And give them the information you found out as well as the feedback simply doesn't make sense to be a negative.

On each Ebay page there is a link to contact Customer Service at the top of the page and again at the bottom of the page.

I would suggest that you contact Ebay for Business on Facebook, Instagram or Twitter for the better trained CSRs.

Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.

https://twitter.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/

Your options will be on the left. If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options. Not all options are available 24/7. It will depend on staffing available. So sometimes you can request a call back and sometimes you can't. Sometimes you have the Chat option available and other times it won't me. If it is important to you to use one of those options, just try back later.

If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.

If you are a seller outside of the US or Canada, you will need to use the Chat Option.

https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

https://www.ebay.com/help/home

christworks

·10 months ago

1329 View listings

@johnnyp1000 wrote:
The buyer left positive words and stated that the item has been working so far so good but still chose to leave me negative feedback. I contacted eBay about it and and requested a removal based on the positive words of the buyer, but their AI bot rejected my request and stated that the buyer did not violate any policies and I should reach out to the buyer which I did with no response.

I read it. The comments seem more neutral, that overly positive to me. The removal policy does not address neutral comments with negative ratings. It is close, but I can see why it was left. I think you could easily have someone else look at it and they would remove it.

Your reply is fine. I don't see this hurting you in the long run. You probably don't want the business of anybody who would be so petty to use that as a reason not to buy from you.

spacecoastparts

·10 months ago

2406 View listings

You replied well to the negative, which is good. Actually it's probably better you did that then the removal request be granted because most likely the rating would have remained anyway. It would have been an empty narrative that you would not be able to respond to. In your case, it's actually better to have the buyer's inconsistent narrative and your professional reply.

The feedback removal AI isn't perfect. I don't know how it actually works, but every time I've requested feedback, I've cited the exact policy that the feedback violates. In your case it would be "Negative comments with positive ratings, or positive comments with negative ratings". Then do the explanation of what specifically in the feedback violates this policy. In all but one case of explicit violation, I've had success.

If you then spoke to an eBay rep and they told you that you can't appeal, that is false. Outsourced reps are notorious for giving bad guidance. Many here suggest using the social media reps for better results, or just keep calling until you get better guidance. However I still think you ended up with a good result on your own.

reallynicestamps

·10 months ago

2483 View listings

Only one neg remains on your FB page.

The buyer calls you a thief, so I suspect that will soon be removed too.

Having said that.

That's a lot of negs and neutrals in a very short time.

Is there something you can do, or stop doing, to correct the problems your buyers are having?

mam98031

·10 months ago

Owner / Operator19714 View listings

@reallynicestamps wrote:
Only one neg remains on your FB page.
The buyer calls you a thief, so I suspect that will soon be removed too.

Having said that.
That's a lot of negs and neutrals in a very short time.
Is there something you can do, or stop doing, to correct the problems your buyers are having?

Not automatically. If you go through the thread, the OP was able to get two negative feedback removed. This last one doesn't break any rules, so it is unlikely to get removed.

allkindagoods

·10 months ago

11355 View listings

@py_2132

Did the buyer send a message first about the defective shoes, or just blast away with a negative requesting a refund??

If the buyer stated first in an eBay message (not by a return request) that there was a problem, the correct method of action is to let the buyer know that they are welcome to return them for a full refund.

Oftentimes, buyers "feast" on sellers with low feedback, and attempt to obtain a refund without return- if you refuse to give them their money back, they can file a return claim with eBay.

There are also many who are looking for a partial refund, and create problems, which, in many cases, do not exist. Stick to your guns and tell them to send the item(s) back for a full refund. If they do go ahead and file a return request, then you can decide whether to issue a refund without return, or make the buyer return it.

If a SNAD (Significantly Not As Described) return request is filed, you are responsible for the shipping costs both ways. Sometimes, it then is best to issue the refund and take the loss, provided that the buyer is not filing a false SNAD claim.

End result is that if the seller does not accept a return (even if they have a "no returns" policy stated in their terms), the buyer eventually keeps your merchandise and your money.

You will also receive a "Return Closed Without Seller Resolution" strike, which, at your seller level, will basically shutter your business, at least temporarily.

If a seller steadfastly and professionally informs the buyer that they are welcome to return the merchandise which has a real or perceived problem, and they do not even file a simple return request, the negative feedback will be removed (as long as it is proven in eBay Messages that you have responded politely).

Ouite often, though, the eBay Feedback Removal team does not take the time to read all the messages, even if the buyer threatened to leave a negative if not refunded. They will "rubber stamp" the revision request as not eligible for removal.

Then a phone call to eBay Customer Support would be your next move. The key is to insist that you talk to a SUPERVISOR, who will take the time to thoroughly read all the messages between you and the buyer.

It you were argumentative at all with the buyer (and/or told them that they could not return the merchandise), the negative will likely stick, and it will be a lesson learned.

mam98031

·10 months ago

Owner / Operator19714 View listings

@max814

Congratulations for getting two of the negative feedback removed. Great Job !!!!

spacecoastparts

·10 months ago

2406 View listings

Something for all to remember about feedback removal request. In many cases, only the narrative will be removed and replaced with "--". This is especially the case when the narrative itself is the issue. What this means is the rating will still be left with the nice red â›”ï¸ and the seller won't be able to reply.

So it's best to try a feedback revision with the buyer first, otherwise weigh out whether or not you feel an empty narrative negative is what you want.

christworks

·10 months ago

1329 View listings

@mam98031

@max814

On the third negative feedback, the buyer made a threat. The phrase "you were warned" even suggests by the tense the buyer may have sent a message to the seller prior to buying. To the OP, did that happen?

Either way, a threat was made in that 3rd feedback which, at a minimum, is grounds to appeal it. Buyers cannot leave leave threats in their feedback.

That feedback violates policy for both of these reasons:

Any implied or explicit threats or intimidation
Personal attacks that could harm the reputation of the seller or their business and could not reasonably be viewed as constructive criticism (The buyer called the seller a thief.)

OP - when you appeal, you need to state those reasons as grounds for that feedback to be removed. They may give the buyer a chance to edit out those comments, rather than remove it, but that is better than leaving it as-is.

I also agree that your patience wore thin (as it would any of us) by the time that 3rd feedback came around. Be mindful of your response - at least until after you have tried to get it removed. I prefer to not respond until I've tried everything possible to get it removed.

mam98031

·10 months ago

Owner / Operator19714 View listings

@christworks

@max814 has been successful in having two of the negative feedbacks removed that I suggested in my post to them.

christworks

·10 months ago

1329 View listings

@mam98031 wrote:
@christworks
@max814 has been successful in having two of the negative feedbacks removed that I suggested in my post to them.

Awesome. Glad they did. I hope they can get that other one removed as well.

mam98031

·10 months ago

Owner / Operator19714 View listings

@christworks wrote:
@mam98031 wrote:
@christworks
@max814 has been successful in having two of the negative feedbacks removed that I suggested in my post to them.

Awesome. Glad they did. I hope they can get that other one removed as well.

The one that is left doesn't breach the feedback policy, that I'm aware of. Which is likely why it is still there. What is it that you are seeing that we are missing that would make it removeable?

"These are not new. PLUS THEY ARE DEFECTIVE! I should have known better. My son put them on and the center plastic falls flat on both shoes as he walks. Iâ€™m so upset for being so stupid. I want my money back! I AM SO TIRED OD BEING RIPPED OFF ON EBAY. I will definitely report and get my money back from this thief! By the way, they are dirty!!!!! USED!!!! You were warned!!!"

spacecoastparts

·10 months ago

2406 View listings

Looking at that feedback, the only thing that would stand out as violating feedback policy is the use of the word "thief" as they address the seller (and their store). However, that's a stretch and I've had to appeal twice over before to get eBay to see one word in the narrative that violated policy. Just understand with this type of policy violation, if eBay decided to take action, only the narrative would be removed and the rating would remain.

From feedback removal policy:

Personal attacks that could harm the reputation of the seller or their business and could not reasonably be viewed as constructive criticism

mam98031

·10 months ago

Owner / Operator19714 View listings

@spacecoastparts wrote:
Looking at that feedback, the only thing that would stand out as violating feedback policy is the use of the word "thief" as they address the seller (and their store). However, that's a stretch and I've had to appeal twice over before to get eBay to see one word in the narrative that violated policy. Just understand with this type of policy violation, if eBay decided to take action, only the narrative would be removed and the rating would remain.

From feedback removal policy:
Personal attacks that could harm the reputation of the seller or their business and could not reasonably be viewed as constructive criticism

I personally don't think it is enough. But there is no harm in trying to get it removed. Which I said to the OP much earlier in the thread. The OP did take advice on the other two negatives they had and both of those were removed. I think the OP is fine now or at least they haven't been back to say they still have an issue they want to resolve.

christworks

·10 months ago

1329 View listings

@mam98031 wrote:
@spacecoastparts wrote:
Looking at that feedback, the only thing that would stand out as violating feedback policy is the use of the word "thief" as they address the seller (and their store). However, that's a stretch and I've had to appeal twice over before to get eBay to see one word in the narrative that violated policy. Just understand with this type of policy violation, if eBay decided to take action, only the narrative would be removed and the rating would remain.

From feedback removal policy:
Personal attacks that could harm the reputation of the seller or their business and could not reasonably be viewed as constructive criticism

I personally don't think it is enough. But there is no harm in trying to get it removed. Which I said to the OP much earlier in the thread. The OP did take advice on the other two negatives they had and both of those were removed. I think the OP is fine now or at least they haven't been back to say they still have an issue they want to resolve.

We have to A2D on whether the word "thief" constitutes a violation. I strongly believe it does and would have put forth an argument as to why it does.

Also, the last statement reads, "You have been warned." That has threatening undertones to it, which would also violate policy because it could be read as a threat directed at the seller (which is how I initially read it), rather than a statement to buyers, which may be how the buyer intended it. Either way, if I am that seller, I am appealing and making the argument that is some sort of threat against me and let the person from eBay determine that the buyer didn't mean it like that.

I do agree that the red donut would stay, but those are still valid reasons to appeal the feedback. If the OP never comes back to fill us in, we won't know what he stated in that appeal. I think I had posted my earlier post after he had already done his appeals.

Not to hijack the thread, but I had to get a negative removed tonight. This person blew through eBay's policy full speed by posting an image of my business card. He took offense there is a Bible verse at the bottom of it and called me all sorts of names in his feedback. I almost left it. That would have gotten me more business. I went ahead and appealed it though, and they removed it within a few hours. The best part is he opened a remorse return. Now I offer free returns on almost everything and this particular item should have had free returns set up, but for some reason it was set up for the buyer to have to return it. It is a shame how that worked out. ðŸ˜

py_2132

·10 months ago

11 View listings

This destroys our seller rating, and we have no say. It is either shipping is late or they just don't want the item. I do all I can to make things right but to no avail to some.

====================================================================

^^ This why I do not like leaving positive feedback prior to their feedback because you don't know who you're dealing with on the other end (Buyer) .. (Who my buyer still has a 100% rating)

The buyer complained that my item was substandard (which it wasn't) because I test every item I sell.

eBay notified me to "Refund the money".. which I did imminently .. with hopes to get my item back ...

It's been a week and a half / almost 2 weeks and no returned item.

So basically, I had the item stuck (you know where the sun don't shine) and they received a free gift courtesy of me, the once stupid newbie ...

They left me a neutral review so not to damage my 100% rating

I expected the return by Friday Oct. 17th.. but no joy

I'll give it until Thursday.. The 23rd.. and if it is not returned after me refunding their money in good faith being a honest man.. I will crash and destroy their 100% seller/buyer approval.. and then block em ...

Keep the item ... stick it.. you just ruined your 100% over a $50.00 item ...

Just be honest.. and everything is good .. You want to play games.. we can do that too.

chapeau-noir

·10 months ago

No bad meows!6575 View listings

@py_2132 wrote:
This destroys our seller rating, and we have no say. It is either shipping is late or they just don't want the item. I do all I can to make things right but to no avail to some.

====================================================================
^^ This why I do not like leaving positive feedback prior to their feedback because you don't know who you're dealing with on the other end (Buyer) .. (Who my buyer still has a 100% rating)

The buyer complained that my item was substandard (which it wasn't) because I test every item I sell.

eBay notified me to "Refund the money".. which I did imminently .. with hopes to get my item back ...
It's been a week and a half / almost 2 weeks and no returned item.

So basically, I had the item stuck (you know where the sun don't shine) and they received a free gift courtesy of me, the once stupid newbie ...

They left me a neutral review so not to damage my 100% rating

I expected the return by Friday Oct. 17th.. but no joy
I'll give it until Thursday.. The 23rd.. and if it is not returned after me refunding their money in good faith being a honest man.. I will crash and destroy their 100% seller/buyer approval.. and then block em ...

Keep the item ... stick it.. you just ruined your 100% over a $50.00 item ...

Just be honest.. and everything is good .. You want to play games.. we can do that too.

Refunding their money without getting the item back is on you - get the item back, THEN refund. That just signals to the buyer that you don't want it back.

"Crash and destroy" is a little dramatic. And you can't leave negs for buyers, anyway.

py_2132

·10 months ago

11 View listings

Refunding their money without getting the item back is on you - get the item back, THEN refund. That just signals to the buyer that you don't want it back.

"Crash and destroy" is a little dramatic. And you can't leave negs for buyers, anyway.

========================================================================

Without a doubt.. I wasn't aware of that.. I am new/was new here ... Didn't know the in's and outs..

BUT

Even knowing the in's and outs.. you can still get burnt ...

I sent the buyer a message .. ""Send me back my item for a full refund"

^^ They did not do that as I honorably refunded their money in full..

Yeah a sucker move and they are a rip artists ...

My fault for being honorable .. respecting the buyers claim and then being shafted ...

So you have a bunch of Scum-Beggary here no matter what your eBay status is ...

It's turning in to Winter here in New Jersey.. Flea markets are closing down ... and trying to a honest ebay seller/buyer and this crap is happening ...

jonathanbrightlight

·10 months ago

0 View listings

@py_2132

What exactly was honorable about sending a refund before receiving a returned item? Or pestering the buyer afterwards?

mam98031

·10 months ago

Owner / Operator19714 View listings

Here are some important links to areas you should really take the time to learn about as a new seller.

https://www.ebay.com/help/selling/selling/selling?id=4081

https://pages.ebay.com/seller-center/get-started/seller-fees.html

https://pages.ebay.com/seller-center/service-and-payments/funds-availability.html

https://www.ebay.com/help/selling/getting-paid/getting-paid-items-youve-sold/pending-payments?id=4155

https://www.ebay.com/help/listings/creating-managing-listings/creating-listing?id=4105

And make sure you know this policy extremely well.

https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210

chapeau-noir

·10 months ago

No bad meows!6575 View listings

@py_2132 wrote:
Refunding their money without getting the item back is on you - get the item back, THEN refund. That just signals to the buyer that you don't want it back.

"Crash and destroy" is a little dramatic. And you can't leave negs for buyers, anyway.

========================================================================

Without a doubt.. I wasn't aware of that.. I am new/was new here ... Didn't know the in's and outs..
BUT
Even knowing the in's and outs.. you can still get burnt ...

I sent the buyer a message .. ""Send me back my item for a full refund"
^^ They did not do that as I honorably refunded their money in full..
Yeah a sucker move and they are a rip artists ...

My fault for being honorable .. respecting the buyers claim and then being shafted ...

So you have a bunch of Scum-Beggary here no matter what your eBay status is ...

It's turning in to Winter here in New Jersey.. Flea markets are closing down ... and trying to a honest ebay seller/buyer and this crap is happening ...

Ask yourself this - if you were dissatisfied with something you had purchased from a store and wanted a refund, do you think the store would hand the money over and then say "Oh, bring the item in when you can."?

If they did it would not be honourable, it would simply be nuts.

Look - just admit that you made a mistake - you are a good person but used poor judgment, and take the lesson.

mam98031

·10 months ago

Owner / Operator19714 View listings

@py_2132

Buyers can ONLY have 100% positive feedback. Sellers are not allowed to leave a negative or neutral feedback on any buyer.

py_2132

·10 months ago

11 View listings

So basically bend over without lube and hope for the best with each and every sale.

Fantastic business model

mam98031

·10 months ago

Owner / Operator19714 View listings

@py_2132 wrote:
So basically bend over without lube and hope for the best with each and every sale.
Fantastic business model

NO. That is sad that was the way you took that. But you do you. Good Luck!

spacecoastparts

·10 months ago

2406 View listings

A sale is not final until after 120 days (the last day most payment institutions will accept chargeback claim).

mam98031

·10 months ago

Owner / Operator19714 View listings

@spacecoastparts wrote:
A sale is not final until after 120 days (the last day most payment institutions will accept chargeback claim).

That is not true. Sellers are not expected to hang onto the money for a sale for 120 days. Sure Chargebacks can happen well after the sale, but they aren't as common as some might think. And IRS isn't going to allow us to not count the sale for 120 days either.

soh.maryl

·10 months ago

110 View listings

It doesn't really matter when you leave feedback for buyers or even if you leave it at all.

The rule on eBay is that buyers can ONLY be given positive feedback. It's been that way for a good many years.

Also, not sure why eBay would have told you to refund immediately before receiving the returned item. There is no requirement that the seller refund before/without receiving the item back.

reallynicestamps

·10 months ago

2483 View listings

@py_2132

You don't have to refund immediately.

Tell the next unhappy buyer to open a Claim.

Right away this eliminates a lot of scammers who don't want to be on eBay's radar.

When you get the Claim, agree to refund and send the return shipping label.

You can demand the return (and send the label) even if you have a No Returns policy*

Refund only when you have the item back.

Then.

If the item is in fact Not As Described, the buyer was right.

If the item is fine, relist** it and resell it.

You can also Block the bidder .

And you might want to use this.

voodoo -playing with dolls.jpg

*Don't have a No Returns policy. It is counter-productive and leads to more Claims.

**You might want to redescribe or rephotograph it.

spacecoastparts

·10 months ago

2406 View listings

Can I make a suggestion. Don't respond to these negatives the way you do. If you care about potential buyers reading the narratives (which I assume you do, hence your post), you come off as confrontational. In general, buyers don't want drama with their items or any issues that may arise, so you're creating a bad image.

Subjectively unwarranted feedback sparks emotion, but leave it out of your replies. Let your buyers type in all caps and spew their hate, while you respond professionally and impersonally. Let potential buyers decide if the negative feedback is warranted or not while your professional reply may sway them in your favor.

inhawaii

·10 months ago

Ebay's most handsome seller.4909 View listings

@max814 wrote:
I have received 3 negative feedback in the last few weeks. These are from buyers stating complete false statements. 2 of the three were from buyers with 3 and 1 total feedback on their ID. I have sold on Ebay for 25 + years and Ebay allows this and we the seller have no say but ask the buyer to consider changing feedback! This destroys our seller rating, and we have no say. It is either shipping is late or they just don't want the item. I do all I can to make things right but to no avail to some. Anyone else having this issue currently, or is it just me?

No, I am not having this issue.

bonanza125

·10 months ago

8845 View listings

I would suggest to you to file 3 separate appeals on each negative feedback you received and let Ebay decide if they are worth removing. This is no guarantee though Ebay will remove any of the feedbacks. If a buyer is unhappy with an item or is defective it is the buyers responsibility to return the item for a refund. If they don't want to then that's on them. You as a seller are not responsible for carrier delivery time other than making sure it arrives by the estimated delivery date. You will come across buyers who are impatient and expect things quick which is beyond your control. So you do have a case for the second feedback.

mam98031

·10 months ago

Owner / Operator19714 View listings

@bonanza125 wrote:
I would suggest to you to file 3 separate appeals on each negative feedback you received and let Ebay decide if they are worth removing. This is no guarantee though Ebay will remove any of the feedbacks. If a buyer is unhappy with an item or is defective it is the buyers responsibility to return the item for a refund. If they don't want to then that's on them. You as a seller are not responsible for carrier delivery time other than making sure it arrives by the estimated delivery date. You will come across buyers who are impatient and expect things quick which is beyond your control. So you do have a case for the second feedback.

Just for clarity. You can't file an appeal until you file in the Automated version of asking for Ebay to remove feedback. You can skip that step, but Ebay prefers we try the automated first.

If you need to contact Ebay and appeal the decision, just like asking to appeal the decision it is done one by one and not as a group.

kensgiftshop

·10 months ago

389 View listings

The vans, I can see why they say they don't think they are new.

One shoe has scuff marks on the toe and nothing mentioned in the description about it.

Better descriptions might help.

mamacassidy

·10 months ago

3192 View listings

I agree with the poster above that you should start with the automated feedback removal tool.

Here's the exact policy you should quote when submitting the request:

Item delivery issues

We remove neutral/negative feedback when the buyer is referencing:

A delivery issue where tracking shows us that the delivery or handling time expectations were met
A delivery issue where a natural disaster or unexpected event caused a carrier delay
A customs or tax issue outside the sellerâ€™s control that we could identify

ten_o_nine

·10 months ago

7497 View listings

You're not alone! Many sellers struggle with unfair feedback. If buyers leave feedback before giving you a chance to resolve the issue, don't assume it's the end. Reach out, resolve the problem, and then politely request a feedback revision. It's worth a shot!

mam98031

·10 months ago

Owner / Operator19714 View listings

@max814

You have been here a long time. Do you know how to request a feedback removal? First step is the automated version. You will get a ruling within 24 hours if they will remove it or not. The Don't want the item and the I didn't receive it feedbacks should be pretty easy to get removed. On the first one, if you can prove delivery through online tracking.

Go to the Seller Help page. Towards the bottom of the screen you will see a place to click on to submit the feedback for removal.

https://www.ebay.com/sellerhelp/feedback?id=5566

The third one is likely not removable, sorry. But you can still try the above method. The worse they can tell you is no.

Now if on the two that should be removable or able to be revised you get a denial on the auto request to remove. I would encourage you to appeal it.

On each Ebay page there is a link to contact Customer Service at the top of the page and again at the bottom of the page.

I would suggest that you contact Ebay for Business on Facebook, Instagram or Twitter for the better trained CSRs.

Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.

https://twitter.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/

Your options will be on the left. If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options. Not all options are available 24/7. It will depend on staffing available. So sometimes you can request a call back and sometimes you can't. Sometimes you have the Chat option available and other times it won't me. If it is important to you to use one of those options, just try back later.

If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.

If you are a seller outside of the US or Canada, you will need to use the Chat Option.

https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

https://www.ebay.com/help/home

uniwarehousewares

·10 months ago

18601 View listings

automated removal feedback is scam, 95% requests are rejected by system so please dont misguide others if based on your own experience. your own experience does not mean all sellers experiencing same. some sellers have very big volume of selling and they have better insight. i have seen alot of your post on ebay discussion boards , many are good logical but some of them seems you try to defend ebay even where its clearly showing some of ebay policies are simply wrecking good sellers. its not same ebay now what it was before. so much scammers on ebay now, ebay also allow you to block up to 5k buyers means that big quota means they know how easily scammers are hurting good sellers.

mam98031

·10 months ago

Owner / Operator19714 View listings

@uniwarehousewares wrote:
automated removal feedback is scam, 95% requests are rejected by system so please dont misguide others if based on your own experience. your own experience does not mean all sellers experiencing same. some sellers have very big volume of selling and they have better insight. i have seen alot of your post on ebay discussion boards , many are good logical but some of them seems you try to defend ebay even where its clearly showing some of ebay policies are simply wrecking good sellers. its not same ebay now what it was before. so much scammers on ebay now, ebay also allow you to block up to 5k buyers means that big quota means they know how easily scammers are hurting good sellers.

Scam is a very over used word and simply does not apply to this process. True often times using the Automated version to ask for feedback removal ends with a no, but it is not the one and only way to get this done. It simply is the first step.

I've never seen stats on this process, so I have no idea if your percentage is even close. It is unlikely correct.

You certainly are welcome to your opinions, we all are. But I have help a countless number of sellers get feedback removed that others thought they couldn't.

You have some negs that could have been removed and some neutrals.

I respect that you may have decided it wasn't important to you so you didn't try to have them removed. Some sellers feel that way. But that doesn't mean they can't be removed.

spacecoastparts

·10 months ago

2406 View listings

You need to be well versed in feedback policy to have success at removal. There are subjective and objective scenarios. For the objective scenarios, like the last negative you received, the feedback is easily removed if qualifications are met. If your buyer's item arrived on time, you shipped within your handling time and tracking shows it delivered, you could've had that removed easily. If automated missed it and it was denied, a competent rep would send it manually for removal. Subjective scenarios are not a guaranteed removal, even though there may appear a violation. In this case persistence is key, but if in the end eBay decides not to take action, it's probably because they value a "fair marketplace" and favor retaining buyers over appeasing sellers.

I've had more successes than failures at feedback removal. Mostly because the few buyers that left me negative feedback were retaliating from a return denial (objective scenario) or they were so unhinged that they violated policy in their wording.