Negative feedback for buyer.
Just a grumble more than anything. Story is:
Buyer claimed a car part hadn't been delivered and wanted refund.
I sent proof of delivery via RM tracked, with image of RM handing it to them at door.
Certainly seemed like they were trying to scam us as sellers into a refund...
They then changed story. They said they had ordered the wrong part. We don't accept returns on parts as in the past a couple buyers tried to send us their old broken parts and claim it was the one we had sent out, and get a refund. We record all serials and mark with UV pen, but have a strict no returns policy on parts.
Our previous 100% feedback gone for us by someone initially trying to scam us for a refund, and then try force us to accept a return against our policy.
Asked eBay to review, they said the review stays.
Sellers really should be able to leave accurate feedback for buyers rather than this one sided affair of no feedback unless it's positive.
mam98031
·2 years agoI am not an Ebay Motors expert by any stretch of the imagination. But it is likely that return polices work at least roughly the same as they do for regular Ebay. And if it does for Ebay Motors, it doesn't work the way you believe it does.
The return policies options are as follows.
With option number 1, No Returns the seller can completely deny taking a return for a Buyer's Remorse Return Request. Or if they want to they can accept the return and have the buyer pay the return shipping. If the seller so chooses they can withhold the original shipping if it was separately stated on the listing [not free shipping] when it is time to refund the buyer.
On options 2 & 3 the buyer is responsible for the return shipping on a Buyer's Remorse Return. Plus if the seller so chooses they can withhold the original shipping if it was separately stated on the listing [not free shipping] when it is time to refund the buyer. As of October 1st 2019, sellers that are TRS have some additional protections as well as they can issue partial refunds if they options 2 or 3 as their return policy.
On options 4 & 5 above, they are also known as Free Returns. If a seller that has either of those policies they will pay the return shipping even on a buyer's remorse return. A seller can withhold the original shipping value from the refund if the shipping was separately stated in the listing [not free shipping]. Also Seller’s offering options 4 or 5 have the ability to do partial refunds in certain cases if the item arrives back damaged, missing something or in a condition less than what it was sent to the buyer in, see the policy for more details, the link is below. In the cases where a deduction in the refund is taken due to damage or other authorized reasons for a partial refund, Ebay will protect the seller from negative or neutral feedback.
ALL OPTIONS [1, 2, 3, 4 and 5] are required to process SNAD claims without exception. Even if they are improperly filed and should have been a Buyer’s Remorse claim.
All return policies by sellers must meet or exceed what is stated in the Money Back Guarantee Policy!
14 day return policies are allowed in certain categories: Jewelry & Watches, Collectibles & Art, Cameras & Photo and Medical, Mobility & Disability Equipment.
For those with Free Return and/or TRS members with 30 day return policies, there are some added protection benefits, one of which is the ability to do a discounted refund under certain conditions.
kitschy*loot
·2 years agoYou're lucky your buyer didn't open a not as described case where you would have to pay return shipping. Scammers only need to open the case on eBay without you having anything to say about it, but a lot of them don't seem to know that and think your no returns policy actually means something. I am shocked that so many sellers believe their no returns policy actually means something when 9 times out of 10 a not as described case will be won by the buyer even if they did initially lie and say they didn't get it. It's not fair, but that's how it usually goes.
vintage-camerastuff
·2 years agoYou left an excellent response to the negative feedback you received.
doc-holmes
·2 years agoWhether you're right or wrong, what you're asking for is the ability to retaliate. Ebay isn't interested in that.
mam98031
·2 years ago@doc-holmes
EXTREMELY well put and spot on !!!!
hartungcards
·2 years agoIt's not one-sided. You have a choice. Leave positive feedback for your buyer, or don't leave any feedback.