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Negative Feedback for an Item that was Returned and Fully Refunded
I recently sold a set of golf clubs, and the buyer requested a refund because one of the shafts was broken when it was received. The buyer left negative feedback claiming that I attempted to "disguise" a broken club with packaging. The buyer messaged me and stated that I used "aggressive" packaging and that upon opening the packaging, he discovered the broken club. I assured the buyer that I would never sell something that was broken or damaged, and I stated that it must have been damaged during shipping. The buyer returned the clubs, I accepted the return, and offered a full refund. Is there any way I can get the negative feedback removed? I am a new seller, and I am in the beginning stages of starting my small business of selling on ebay. The negative feedback will most certainly affect my sales. Any advice would be appreciated.
kh-jean
·2 years agoHi everyone,
Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread HERE if you wish to continue to discuss this topic.
Thank you for understanding.
ckimodog
·2 years agoOld thread friends. July 2022.
darrenc977
·3 years agoWasting their time having to package, travel to post office, waste time queueing, spending money parking, is not a positive experience from a buyer's perspective. They have a right to leave negative feedback. Even if item is collected it is all aggravation that a buyer does not want to experience.
gurlcat
·2 years agoWhat post office has a parking lot you have to PAY to park in???
Anyway I get what you're saying, and it would be fine if the feedback said something like "Seller didn't pack this item sufficiently so it broke. Having to return it was a frustrating experience". But LYING in feedback is not okay!
texoma_market
OP4 years agoI totally agree with you about packaging items to withstand shipping. However the public feedback that was left by the buyer states that I knowingly sold a broken item and attempted to disguise it with packaging. This is simply not true. On another note, this same buyer also immediately asked me to ship the item to another address after paying for the item, which I did not do. I told him I could ship it to the address used at checkout, or I can cancel the sale at his request. Something else is going on here.
bill.purvis2012
·4 years agoYes. It hurt you and dropped your feedback score to 66%. Here's why; you had the buyer pay for the return shipping. If you offered free returns and paid for shipping, Ebay wouldn't let the butyer leave negative feedback, or if they did it would be removed.
Here's the thing about returns. All a buyer has to do to get a refund is to say broken,not as advertised,etc. Then you are the one who accepts the return and pays for shipping. It's your baby and you pay to get it back.
So, I would set up as a buyer with free returns and protect feedback.It's important. Yes, some buyers take advantage. I have a return now and then where they 'changed their mind'.So,be it. All they have to do to force a return is say it's damaged,etc.So,get ahead of that and you be in the drivers seat.
On the negative you have. I would contact that buyer, refund shipping (both ways) and plead with him to revise iot.Explain you're new and learning and he may do a good deed. He'sagolfer.Use golfing language. Tell him you're in the weeds. Ask for a 'do over'. I bet he will.
elainesomethingorother
·2 years agoI got a complaint that a piece of a set was missing. I didn’t want to call the buyer a liar, so I just apologised , refunded in full and told them to keep the items to save them the bother of shipping them back-all was refunded and done on the same day. Then the buyer leaves negative feedback making all kinds of claims including accusing me of deliberately sending an empty package. I was really hurt… then I followed her discreetly and found she resold my items on eBay a month later - eBay is definitely biased in favour of of the buyer
albertabrightalberta
·4 years agoIt's unlikely that ebay will remove the feedback.
As you said, "I would never sell something that was broken or damaged, and I stated that it must have been damaged during shipping." But as the seller, you're expected to pack your items safely enough that they can withstand the rough handling they get. And since the seller is disappointed in getting a broken item and having to return it, they are within their rights to leave honest feedback.
abundance_8_co
·3 years agoThat is simply impossible to pack items to withstand all shipping issues...
What if it is going to Hawaii Alaska Canada Africa ..? How can You guarantee 100% that it will never ever brake. ?
impossible
Ebay policies are so unfair for sellers
After refund they should not be able to leave negative
Mercari does not allow negatives after a refund is issued