Negative Feedback Delivery Notification issue
I received a negative feedback today as my customer received a delivery notification but item wasn’t delivered. Kind of hard to believe as buyer acts as if I am personally responsible for delivering their package. I sent a message stating that USPS often scans delivered before delivery but they had already left the negative ding. Any suggestions? Is it possible to appeal the negative. I find it difficult to believe a buyer with over 600 feedbacks would leave a negative without communicating first.
7 comments
kabilab
·3 years agoebeth states--...as buyer acts as if I am personally responsible for delivering their package.
kabilab opines--You are. As, though, it would be impossible in all but a very few situations to personally deliver, sellers contract with, as in your example, the USPS. Such does not, though, cancel responsibility.
Unavailable member
·3 years agoSince you are TRS you can have the negative feedback removed.
Click here to request feedback removal. Remember to put tracking in the comment area as proof of delivery.
I’ve done this myself and had negative as well as neutral feedback removed.
ebeths_eclectic_collectibles
OP3 years agoI already did place the request but I neglected to input the tracking number. I hope it works out. Last time I had a negative removed the buyer left me a negative because THEY neglected to update their address and said so in the comments
dqdistribution
·3 years agoCongrats on the negative removal. 🙂
ebeths_eclectic_collectibles
OP3 years agoYes, it was removed within 2 hours of submittal
mam98031
·3 years agoActually it would be removable for all sellers. TRS or not. When tracking shows delivered and the FB left is contrary to that, it is removable.
Unavailable member
·3 years agoI wouldn’t know that since I’ve only done so as TRS.