needing to switch back to the original sellers' page. Current one has been up a week & is useless
Monday my page showed how many had bids, when they all expired, if any had questions, if an item needing shipment you know-all the important things we need in order to not tick off either the buyer or eBay!
4 comments
simply-the-best-for-you
·2 years agoI don't think a ticket s/b opened or this s/b posted on the Tech Board until we have some idea if this is a tech issue or simply a question.
OP, we need clarification from you, what "original sellers page" are you talking about? Seller Hub has been in place for years now & has all the info of the prior My Selling page. But I can't be sure if that's what you mean without more info. What specifically is the issue?
pjcdn2005
·2 years agoAre you asking how to go from the sellers hub Active listings to the my eBay selling page? Or are you saying you need help with the sellers hub page to change it or...? You can customize quite a few things on the sellers hub page but we'll need to know exactly what your problem is.
Afaik posting on the tech board will just result in other posters helping you just like they can here. I haven't ever heard that eBay monitors that board to see if a ticket should be opened.
wastingtime101
·2 years agoCorrect. Posting on the tech board does not file a ticket with eBay; it just means you're posting the same question on a different forum, albeit a forum where most of the responses come from myself and eburtonlab as we like to help with tech issues.
Most of the eBay responses on that forum come only when a rep is tagged in (same as on this board). Occasionally reps post without being tagged, but it's usually on app issues.
Rather than advising someone to post on another forum, it's more helpful to ask the moderators to move a thread to that forum when relevant so duplicates are not created and responders' time is not wasted by duplicating answers others have provided on the other forum.
I also agree that this sounds more like a settings issue or perhaps viewing the wrong page or even an eBay page redesign and not necessarily a tech issue. Hopefully @moldy5 will come back to provide more details, a URL of the page they're referencing, and if possible, a screenshot with personal info blacked out.
ckimodog
·2 years ago@moldy5
Sorry for your frustration. The only thing that I can advise is that perhaps you should post your issue on this forum:
https://community.ebay.com/t5/Report-eBay-Technical-Issues/bd-p/technicalissues-db
Hopefully they will write up a ticket on the problem you are experiencing & get it worked out for you.