Needing heip after feeling ignored because the buyer is always right.
I have a few questions about doing exactly what the buyer wants to avoid negative feedback. A buyer purchased two tablets from me listed as open and new. Before sending them out I made sure both turned on and both had everything that was included. Almost a month after the sale the buyer contacted me to tell me one of the tablets did not work. I told them to return that tablet and I would refund them half of the purchase. The buyer explained they only wanted $20 back to fix the problem. I wasn't quite sure what to do so I just restated my policy and apologize for any inconvenience it caused them. Now I did have a 14-day return policy on the tablets. When the buyer realized I wasn't going to send the $20 it felt like the buyer was upset and decided to return both tablets for the entire refund. But then proceeded to tell me the tablets did not come with the chargers. I felt if that was the problem they would have initially contacted me as soon as they opened the box. And I wondered why the buyer waited almost a month to tell me one of the tablets did not work. Now I know it's my word against his word and the buyer is always right and I don't mind taking the loss because I've done it before to avoid a negative feedback I'm just wondering do I have a leg to stand on because I did have a 14 day policy return and can any buyer asked for money back yet still wanting to keep the item or asking money back for anything they want without sending proof of the problem. Do we have any protection as a seller. How can I contact eBay when it's almost impossible for me to get a contact number for customer service.
caldreamer
·2 years agoEBAY Money Back Guarantee (supersedes "no returns" policy) allow customers to return item by claiming "not as described, counterfeit, defective" (Seller forced to refund (purchase price + shipping BOTH ways). EBAY does NOT require customer to prove any claims. EBAY always rules in favor of the customer (even if they return a "box of rocks".
Customer also has the option to contact credit card company (6 months after sale) and ask to "reverse payment". If this happens customer gets to keep both (your money and your item).
Sorry but these are just pitfalls of selling online.
mtgraves7984
·2 years agoDon't do a thing until a Return is opened. When your buyer does that it's time to re-evaluate your out-of-pocket.
Weigh the sale of both items against the $20 partial refund. If it's better for you to have the buyer return the items for a full refund and to relist them for the right buyer(s)... make that choice. If it's better to have the items out of your life... you might want to reconsider the $20 partial refund.
Good luck to you, however it plays out.
inhawaii
·2 years agoI agree with @mtgraves7984 .
I disagree with some sellers who say NEVER give a partial refund.
I will always consider a partial refund.
I weigh my options and do whatever is best for me.
Sometimes it's a partial refund.
Sometimes it's a return for a full refund.
Good luck.
kensgiftshop
·2 years agoIf buyer claims one doesn't work, they are covered by the MBG which is good for 30 days from the time they receive the item, so your no returns don't mean anything.
If the buyer files an INAD, you'll have to pay return shipping and give a full refund.
I they just want $20, that'll be cheaper then an INAD.
rugerskick
·2 years agoThis is against ebay policy to try to renegotiate the price after the sale. I'd report them for doing so. Its also obviously going to tie into feedback extortion as well.
kensgiftshop
·2 years agoThe OP doesn't say anything about the buyer mentioning feedback.
nobody*s_perfect
·2 years agoThe 14-day return policy is irrelevant if the buyer claims that the item is not as described (e.g., missing chargers). eBay generally doesn't ask buyers to provide proof of their claims; how would a buyer prove that the tablet wasn't working?