My REAL Jordan sneakers failed inspection, but eBay doesn't say what failed. This is unfair.
I
just got a message that my NIKE JORDAN 13 Court Purple 11.5 sneakers failed inspection from your Las Vegas "inspection" person. How is this possible when I purchased it directly from Nike, included the original box and have the original receipt, all of which were photocopied and included in the box?
How is it possible that Sellers cannot dispute failed authentic checks when the Authenticator is WRONG?
How come there is no way for me to see what exactly happened and why it failed? There has to be a way to tell sellers EXACTLY what the problem is: Was there a problem with the laces? The box? The bottom of the shoe? What?
Please let me know what I can do as a SELLER in this situation where My sneakers are now 7 days away from shipping, now its going to take 7 days to get sent back to me, and I get charged for doing nothing wrong!
Has this happened to anyone else who had their Nike or Jordan sneakers turned down even though they were real, deadstock and included everything?
kibble-net
·10 months agoOP is asking ebay to change their policy, when he should be learning from his mistake...
slati_2013
·11 months agoUsing stock images to sell anything on eBay is a bad idea. If you have the item in your possession take pictures of the item. The only reason why the others passed using the stock images was because they were likely very clean and looked perfectly new. In this case maybe from just storage or handling, there were signs of use or looked used. Had you taken pictures of the sneakers as is, it would not have failed the inspection.
tronfan3010
OP10 months ago"In this case maybe from just storage or handling, there were signs of use or looked used. Had you taken pictures of the sneakers as is, it would not have failed the inspection. "
Wrong. They PASSED AUTHENTICITY. They were returned to me brand new, given to a friend to sell as a gift, he used the same photos, passed authentication and made $180. Have you ever sold Jordan's on Ebay before?
toysaver
·10 months ago"the original receipt, all of which were photocopied and included "
Maybe he didn't send a photocopied receipt. That would trigger further investigation in Nevada.
johnrj1226
·11 months agoFYI this return policy - Returns:
does not mean no refund as eBay's Money back Guarantee has the buyer's back. But it often mean the buyer can get a full refund and keep the item shipped.
albertabrightalberta
·11 months agoThey told you EXACTLY why they failed. They told you that they were (deemed as having been) used.
Even shoes that may never have been worn can have soil on the soles from having been tried on and walked around in a store.
It's better to over-describe condition than to under-describe. Especially in this case, you want the authenticators to determine that your item is better than described than to find undisclosed soil, marks, flaws, etc.
FWIW, your relisted listing (now-ended) description makes you sound bitter and questionable. (I'm not saying that you shouldn't be upset but buyers can be turned off by what you said in the second listing.)
Also, I think your description should be an objective description of the shoes, condition, size, color, etc. and should NOT go into personal details as to why you're selling them at low prices. This is especially true when you have 8 pairs of sold expensive sneakers and 7 active listings. Clearly, someone with $2k worth of sneakers isn't buying and flipping them to put food on the table.
JMHO.
kensgiftshop
·11 months agoThe description has to match what you shipped.
There's nothing in the description about a photocopy of the receipt being sent.
Is this why it failed, don't know, but could be?
tronfan3010
OP11 months agoI thought including the receipt would help showing they were real, which it did.
This is all I got from the "Authenticator":
Authenticator's notes
I verified that your item is authentic. However, the item's condition doesn't match the listing description. Issues found during inspection include:I verified that your item is authentic. However, the item's condition doesn't match the listing description. Issues found during inspection include:
The shoe condition is more worn than stated/shown within the listing.The shoe condition is more worn than stated/shown within the listing.
"More worn that stated/shown". They were never worn, and as sellers, we deserve PICTURE PROOF that they were used and details as to why new sneakers would be considered used. Authenticators need to be held accountable when they make errors. This is a big one for me, because I sold them for cheaper than I got them for and really needed the money for my electricity. Now I have to wait 2 full weeks to see them again, and I lost $15. Not a good experience and I've been selling for over 15 years here.
5109stacy
·11 months agoI agree with you . The authenticators job, as I understand it, is to make sure the item is authentic not give their personal opinion about anything else. Anything beyond the item being real is between seller and buyer. IMO.
dhbookds
·11 months agojonathanbrightlight
·11 months agoVery explicitly not true, according to eBay. Check the FAQ section of this page: https://pages.ebay.com/authenticity-guarantee-sneakers-seller/
There’s a lot of detail, but this is the section to look at:
What information is important to include when listing your sneaker?
Make sure you accurately describe and photograph your item, following steps 1-3.
tronfan3010
OP10 months ago"I agree with you . The authenticators job, as I understand it, is to make sure the item is authentic not give their personal opinion about anything else. Anything beyond the item being real is between seller and buyer. IMO."
Thank you! Someone who gets it.
bonjourami
·11 months agoAs far as I know, there is no way to appeal their decision.
ryry-jj
·11 months agoWas there anything in your listing's photos that wasn't included when you sent the item for authentication? Did the description match the visual? It can be as simple as you wrapped the shoes inside the box in tissue, but didn't show that or mention that in the listing.
It would be a nice service if they did tell us why an item fails
tronfan3010
OP11 months agoWow, I had no idea they were being that petty on eBay now. I did wrap the shoes with tissue, the original tissue that it was included with! I guess I have to be petty like ebay now in my listings.
Thank you for that information, very helpful response!!
bonjourami
·11 months agoYou are not speaking to Ebay here, just other members.Did the sneakers fail authenticity or they did not match your description?
tronfan3010
OP11 months agoI know I am not speaking to Ebay. That's why I wrote "Has this happened to anyone else who had their Nike or Jordan sneakers turned down even though they were real, deadstock and included everything?".
They passed "AUTHENTICITY" but the "AUTHENTICATOR" wrote they were used, which they aren't. Thanks for your response. Your Robin Williams quote brought back memories. 🙂
albertabrightalberta
·11 months agoOkay, @tronfan3010
You aren't going to like what I have to say! But please understand that the information I offer can help you if you listen.
I figured out the problem with your listing.
After a bit more digging, I figured out that your listing shows (nearly?) all pictures that are from various websites and don't show your own pictures of the actual items.
And in fact, your editing of the stock images seems to imply an intent to fool ebay and/or buyers.
As an example, the following screenshots show side by side comparisons of the sole from your listing and that from Amazon.
First picture shows the Amazon sole as shown on Amazon.
My second comparison shows that what you did was flip the Amazon picture (horizonally) so your picture wouldn't be identical, potentially hiding that it's not your own picture.
My comp shows the Amazon picture flipped horizontally and shown with yours.
My guess is that had you shown the actual picture of the soles of YOUR SHOES, they probably would have shown the wear or soiling that the authenticator found.
Other pictures are also images from your listings were also found online.
You need to list and show pictures of your actual items accurately and honestly.
kabilab
·11 months agoBertie, 3 thumbs up for the thoroughness of your detective work.
tronfan3010
OP11 months agoThere was no "detective" work done here Kabilab. Just a person who took a guess and is wrong. Everyone uses stock photos when selling sneakers because they will be authenticated anyway.
jonathanbrightlight
·11 months ago"Everyone" is wrong to do so, if that were even true.
@albertabrightalberta was 100% correct, and your response that they were not claiming they were not authentic is the point. The image of what the shoe was actually going to look like was the issue, because it was a condition issue and not an authenticity issue.
You don't have to like what you're being told, but pushing back when you get good advice is only going to hurt you.
albertabrightalberta
·11 months agoIt's interesting that everyone else understands the point of my post except the one person who could benefit from and should learn from it.
Again @tronfan3010 . No one here nor the authenticators questioned the authenticity of your sneakers. In fact, had authenticity been in question, we wouldn't have been able to see your listing because ebay would have removed it.
I'll try to make the point again.
Showing stock images of pictures found online do not show you actual item or the actual condition of the item.
Even new shoes that have been tried on in a store might have light soil on the soles, soil that would have shown up had you taken your own pictures.
Had you taken your own pictures to show the actual sneakers, the authenticators would have seen any minor soil in your pictures in the listing, they would have compared the pictures in the listing to the sneakers they had in front of them and would have seen that the actual item matched the pictures.
And had that happened, your sneakers wouldn't have failed the inspection, would have gone to the buyer and you wouldn't have come here to complain.
@tronfan3010
My recommendation would be to end all those other listings with stock/internet images and relist the items with pictures of the actual sneakers.
If you don't do that, you'll be back complaining about the next authenticated pair that fails because of condition.
tronfan3010
OP11 months ago"You don't have to like what you're being told, but pushing back when you get good advice is only going to hurt you."
Hurt me? Nothing is hurting me except the pain of reading these messages. I already posted 3 sneakers I sold using stock photos in the last 3 months, and a fourth pair right after posting this message. So please, don't be rude. Unless you have a pair of Jordan's you've sold recently on your page, I'm not sure why you're here either?
tronfan3010
OP11 months agoSorry, but I don't think you understand the situation:
1. The item did not fail AUTHENTICITY. The item passed that.
2. The item was determined to be "Less than New", which means used.
So although you did a great job, that never affected any of my listings.
And please do not imply "dishonesty", and in the future, kindly read the post before implying people are doing something wrong.
Attached I used all stock pictures and this was never a problem. So again, thank you for your post, but it's just not accurate.
short_circuit.lineman61
·11 months agoThey could be stock photos but
those pictures are not the same. The most glaring difference is that in the little circle with the basketball player is oriented completely differently, also the shadows are completely different
tronfan3010
OP10 months agoIt's crazy that people don't understand what's going on here:
Yes, very good, you pointed two red arrows at places that have NOTHING TO DO WITH AUTHENTICATION.
Please, to everyone replying here and before you keep accusing sellers of doing something wrong, READ the post: These were AUTHENTICATED. The pictures were CORRECT. These arrows or whatever else you're talking about authentication means absolutely nothing.
The problem is they were said to be "USED". Well, I got them back. And guess what? Brand new, still have the stickers on them, zero marks, zero useage and I took pictures and sent them back to ebay and asked them again whey they were considered used. No answer.
Gave them to my buddy. He just sold them, authenticated, for $180. No problem.
Moral of the story, and the original reason I posted this, if some of you would read: Ebay needs to show PICTURES as to exactly why they are saying a sneaker is used - not they they are FAKE or NOT AUTHENTIC - but USED.
As for this stock photo thing: Stop saying you're not supposed to use them. Obviously people writing this haven't sold new Jordans (Yes, Jordans, not your used Nike Air Force 1's or Skate Shoes).
When you sell a pair of New Jordan's do you know what ebay does? They give you a STOCK PHOTO TO USE.
I urge people in this community to post only about things they know about because they've sold them before and stop making things up. I wouldn't post about old coins or other collectibles if I never sold them on eBay. After 15 years, I know how to sell.
eBay needs to have a better system for showing sellers exactly why they think NEW sneakers are USED, and explain why the exact same shoes just sold on my buddy's account, authenticated, with no problem.