My first "changed my mind" buyer return. What is the process? | Selling

jcmn28 · 2024-08-09T04:59:21.611000Z

I never offered returns in the past as it seemed like a hassle. I recently decided to experiment with allowing returns on some small items. I listed them as Money Back and Buyer Pays for Return Shipping. Sure enough, one item sold just after that and then the buyer opened a "changed my mind" return as soon as they received it with the text, "My mistake, not what I needed after all." I'm a bit surprised because the cost of shipping it back is half the amount they paid. But OK, lesson learned, buyers will use the return option. I see on ebay, this statement, "If they simply changed their mind or ordered the wrong item, who pays for return shipping is determined by your return policy. If you stated you offer free returns, you have to pay; otherwise, you can ask the buyer to cover the cost."https://www.ebay.com/help/selling/managing-returns-refunds/return-shipping-sellers?id=4703 What does that mean? I already stated in the listing that buyer pays. Why would I have to ask them again? I also see this: The buyer has until Aug 29 to ship the item back. If you choose to refund the buyer now, then the return will close and you shouldn't expect to receive the item. This return has been approved automatically, per the eBay returns policy. If the buyer doesn't ship the item back by Aug 29, we may close the return automatically and you will not be required to refund the buyer. OK. So, I don't have anything to approve or make an offer at this point. I just wait for the buyer to send the item. At some point am I charged for the return shipping if I don't take some action to make sure the buyer pays? The email from eBay said this: Per eBay's policy, this return has been automatically approved and we've asked the buyer to send the item back.We've asked the buyer to send the item back. After the buyer ships the item, we'll share the tracking information with you.Please inspect the item before issuing a refund. View the return details to issue a refund now, if you like. You must issue a refund within 2 days of item being delivered. So, sounds like eBay sent them a label. Did they also charge the buyer already or what? I knew allowing returns would be a hassle. ðŸ™„

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My first "changed my mind" buyer return. What is the process? | Selling | eBay Community