My eBay psycho buyer sent me a letter I have to sign for
So on January 7 I was awarded by eBay to give my buyer a partial refund for a blue Kamar devil due to I had picture proof that it wasn’t marked up when I sent it out to her. Before this she told me how perfect it was and how she was going to have it sitting on her shelf and I said thank you. Then on Wednesday she snapped at me saying it had manufacturer defects marks on the left side of the head which wasn’t there when I had it. So I looked through if I had a picture of the left side of the blue Kamar devil before I sent it to her and sure enough I did and it showed that it didn’t have any marks like in her pictures that she sent eBay . eBay told me on January 9 that once I give her the partial refund that I was done with her and the case would be closed. Then the buyer from what eBay recent told me that my buyer filed an appeal for a full refund and eBay denied to grant her the full refund. Now my buyer is bashing me on her instagram and her fallowers are finding me on TikTok and YouTube and demanding that I refund her the rest of the money. I have my buyer blocked on eBay, instagram, TikTok and now she has sent me a letter that I have to sign for after she has been accusing me of scamming her. I have talked to eBay about this and eBay told me that she is not allowed to go outside of eBay to demand for a full refund after she has received a partial refund. I also did as eBay told me to be “Frank†and message her after unblocking her on eBay for her to message eBay and talk to eBay as eBay wants to talk to her to deal with this matter. I don’t know if I want to sign for a letter address from her cause now I’m afraid she’s trying to sue me for the rest of the money that eBay did not grant her to get. I asked eBay if they could get in contact with her and they said that they can’t the buyer has to message them and then they will resolve it. Also I asked eBay if they could do a curtisty refund out of eBay’s pocket to shut the buyer up and no answer from eBay except for them saying how sorry they are. eBay said that I could report if it gets way too bad to the local authorities. I don’t know what else I can do now but I’m talking to eBay a lot lately.
#ebayseller
#ebayissues
#ebaycrazybuyer
#ebayrules
oldschooldesigns
·2 years agoNow that some time has passed, I am still in shock at what this seller did, as well as eBay’s reaction to her behavior.
I am unaware of exactly what was told/shown to eBay. It appeared, from one of her TikTok’s, that she sent a blurry screen shot from her YouTube “let’s see if we can sell the devil on eBay for $500.†This was made days before the auction ended. Most of these videos have been put to private or taken down now. Ultimately, what she said should not have mattered to eBay at all. The listing didn't show that side of the face and the description said it was in excellent condition.
We were quickly shut out from contacting eBay about our appeal and they hadn’t responded to our bank investigator. If we hadn’t sent legal paperwork to her she never would have posted here, which is what finally got us attention on our appeal. Luckily, I suspect this chat is not able to be deleted by the seller so it stands as testimony to her behavior. I found an identical thread on Facebook and when I posted that we had proof of her fraud she deleted the thread and blocked me within a few minutes of my posting.
@lavo.peter , we have never sent anyone to harass you, nor have we ever directly contacted you about this incident, other than the certified mail. Your behavior in this matter has been reprehensible and slanderous. You dragged us through the mud and ruined what should have been a nice experience and gift for my wife. We have not used eBay since this occurred and sellers like @lavo.peter should absolutely not be allowed on this platform.
Thanks again to everyone who helped us navigate this fiasco. -Ed
oldschooldesigns
·2 years agoYAY!!!!! thank you everyone for being our “guardian angels†on this DEVIL of a transaction.
after 21 days since filing our appeal, we finally have some sort of closure. we have won our appeal & were reimbursed the remainder of our balance.
ever since filing our appeal (on 1/9) all contact with eBay had been severed from the buyer’s end. ALL FEATURES (chat, email, phone) were no longer available to us… for reasons left unknown?!
it was not until today that we were given an email to re-establish contact. thank you to those special few that tagged the appropriate eBay team member on this thread.
whether or not eBay would like to admit it, our case fell through the cracks. it had absolutely nothing to do with our bank’s involvement. though, our bank proved to be an amazing advocate on our behalf. unlike eBay, they never doubted us OR this seller’s attempt to commit fraud. they truly value us a customer & were shocked that eBay failed to honor their “money back guarantee†upon proof of return. it took our bank rep no time at all to see that this item was NOT AS DESCRIBED.
money aside, the seller’s defamatory actions, we were forced to endure over this past month, hurt us the most. for it was eBay’s platform that allowed this seller to commit theft & to slander our reputation - in a very cruel & deliberate manner. in a twist of irony, this seller got busted by her very own “psycho buyer†post. one word comes to mind - KARMA!!
truth be told, i always had empathy for this seller - my husband not so much! it makes me sad knowing that, for whatever reason(s), this seller couldn’t just apologize & “do the right thingâ€. especially, considering the item had been safely returned for her to re-list & sell again?!
life is hard for everyone. your personal hardships “should not†excuse your ineffectiveness to buy/sell on eBay’s platform. PERIOD.
sadly, we will likely invest more time & energy to report this incident to the BBB. we were poorly mistreated by eBay & there is no excuse for that.
other than posting a negative seller’s review & (unknowingly) violating a rule by mentioning this case, we did everything by the book. our account likely has a “buyer’s strike†now according to the information received from members on this thread. this is also extremely unfair if this is, indeed, the case?!
meanwhile, the seller, with a freshly restored 100% glowing reputation, has left positive/negative buyer feedback. we never even bothered to flag it, for all of our other attempts to report this seller, were left unaddressed. also, this review stands as libelous evidence.
on top of that, all of the seller’s current listings have a disclaimer blaming the buyers for the mistakes she made as a seller. UNBELIEVABLE?!!
“After being burned by two ebay buyers who purposely looked for any flaws that I didn’t notice again I will say that I don’t accept returns. If you bid you can ask before the bidding ends or before you hit the buy now button to ask me for more pictures like close ups of certain spots on the item before you actually have to pay. As it is easier to cancel an order if anything is caught before you pay. I’ve had a buyer steal an item and never sent back and another buyer damaged an item and went through ebay to force a return refund on me.â€
at this time, we do not feel safe to continue our 21 year business relationship with eBay. the fact that they allow & condone this type of behavior is ABSOLUTELY UNACCEPTABLE.
this experience should make all honest buyers (& sellers!) wary of moving forward. this is PROOF that this could just as easily happen to you.
proceed with caution!
- kelly
a*river*runs*through*it
·2 years agoYou need to report that feedback she left you. It's against Ebay rules.
BTW, did Ebay make you whole? Or was it your bank?
I think the biggest problem here was the rep Raoul that should have been better trained in the rules.
oldschooldesigns
·2 years agoyes, we WON the appeal & eBay refunded the remainder of our balance. an eBay rep requested that i contact our bank to reverse my initial claim. i will make the added effort to do so AFTER this credit is in the “free & clear†- usually within 3-5 business days.
pardon my apprehension as eBay has A LOT of work to do to earn our trust back!
- kelly
reallynicestamps
·2 years ago@oldschooldesigns
@a*river*runs*through*it
Actually, I'd leave the positive negative there for the seller's future customers (those sophisticated enough to actually read FB and FB Responses) to consider when deciding whether to purchase from them
They are telling future customers that
When a man tells you who he is, believe him.--- Maya Angelou
a*river*runs*through*it
·2 years agoGood point! Now that I read your message, I think you're correct about letting the feedback stand. Thank you!
dbfolks166mt
·2 years agoon top of that, all of the seller’s current listings have a disclaimer blaming the buyers for the mistakes she made as a seller. UNBELIEVABLE?!!
Ironically those caveats and conditions the seller has in their current listings may be to their detriment. If I read something like that in a description there is no way I would ever consider buying something from this seller. Seller should be fully aware that "seller does not accept returns" does NOT mean no refunds and regardless of what they put in their description nothing overrides the eBay policy. Even more so with a chargeback which in the case of a NAD almost always results in the buyer being fully refunded and allowed to keep the item.
albertabrightalberta
·2 years agoAs an outsider, unbiased and not part of a "collectible community," I can assure you that the negative and libelous posts on this thread and on social media as well as the slanderous YouTube videos make the poster who made those posts look way worse than they make you look.
The posts, videos and even the feedback you received from the seller reflect way worse on her than on you.
I don't believe there'd be a “buyer’s strike†on your account. It's just too bad that the seller didn't get to keep the feedback she so rightly deserved.
At the risk of being accused of being an "ebay cheerleader" or a "shill," this is one case for which I don't believe ebay allowed and condoned the behavior.
In this case, I think the seller was "lucky" enough to get a CSR person who didn't have a clue what he was doing and rather than just make empty promises to the caller to get her off the phone (as most do), he acted on it when he shouldn't have.
mixedbagmosaic
·2 years agoSo Rahul screwed up?
oldschooldesigns
·2 years agofrom our standpoint, this purchase was made over a month ago, it’s nice to see everyone (including us!) now on the same page.
this seller does a real disservice to honest sellers & honest buyers alike. they do NOT belong on eBay’s platform. a seller’s personal hardships are irrelevant here. their effectiveness to perform the roles of seller/buyer must be regulated & enforced - AT ALL TIMES - like every other member of this community!
though i despise this word, we feel as if we have been repeatedly ‘victimized’ by this seller & by eBay. the harmful claims made about us (on other social media sites) outside of eBay has made this entire ordeal unbearable. the seller’s behavior was personal & intentional! this hurt more than the initial THEFT of our money. up until this very “psycho buyer†post, the seller continued to slander our reputation using “eBay’s vindication†as an excuse to do so. through our transparency, we can only hope to improve this apparent breakdown in eBay’s system.
we have acquired a lot of great knowledge here. thanks again for taking the time to help us! i can’t even begin to tell you all how much of a relief it is to (finally!) BE HEARD.
- kelly
gurlcat
·2 years agoIf I may ask, how did you find out about the existence of this thread in the Community forum? Did someone in social media see it and alert you about it (no need to name names obviously). I see that this thread is your first time participating here, and I'm sorry it has to be under such awful circumstances, but maybe you can see that HERE is where you can come to get amazing help when you need it. This thread was posted in the Seller sub-forum but there is also a Buyer one. Both sellers and buyers read and reply to both subs, as well as the topic-specific subs, though they are less 'busy.' I only wish you knew about this place at the start of your problem with this sale; we might have been able to guide you rather than conduct an autopsy. But please remember we're here, if you do decide to continue buying vintage goodies on eBay. There truly is nowhere better to find them.
toomuchstuffagain35
·2 years agoOMG....... this is from 2 years ago......she had FOUR
https://www.youtube.com/watch?v=HhfnFP5gsbY
gurlcat
·2 years agoWow I didn't even see this reply, but right about the same time I discovered the same thing via a different route (the OP's other post about this here in the forum).
oldschooldesigns
·2 years agoI googled searched blue kamar devil eBay and found out seller was fishing for info. I happened to see her psycho post and couldn’t not respond. Overall I have found eBay extremely difficult in getting customer service and even finding this section once I knew it was in existence. -Ed
PS I don’t think the devil would fetch that high with those marks. Also there’s a blurry video where she shows it fixed (magic eraser and nail polish remover) and it looks like the blue line is white now
toomuchstuffagain35
·2 years agoJust as an fyi, she got 4 at an estate sale for $20 each.
oldschooldesigns
·2 years agoYes and one of those four had blue marks on its chin. It sold for $120. A good condition one sold for $355. Makes me think I know why those marks weren’t disclosed. She had the one we bought for two years, and didn’t see the marks?? 1/4 video also states she didn’t see marks and doesn’t have money for the return. Then somehow we were responsible for the marks and she has proof they weren’t there! That’s why I’ve tried hard not to really lose my patience over this entire ordeal. We were contacted to look on YouTube and TikTok after waiting for eBay to do something and we found all this info an hour after we had submitted our appeal -Ed
oldschooldesigns
·2 years agoyes, we found out A LOT of this information after the fact.
BUCKLE UP BECAUSE THIS IS WHERE THINGS START TO GET REALLY INTERESTING…
lucky for us, a very concerned “mystery stranger†sent me a private message (through my etsy shop - as i was on holiday break on my instagram - our shop link is accessible in my bio). i was informed that, not only did she shame me, personally & publicly, but exposed my personal information - IG user name, business logo, buyer/seller eBay messages, etc. on one of her many slanderous TikTok videos. a huge violation of my privacy & rights as a responsible consumer/(re)seller!
this particular video has since been reported & removed - along with several others. funny thing is, we were NOT THE REPORTER. we wanted them left up for evidence of defamation.
(though, we already have saved & downloaded ALL videos, relating to this sale, prior to their deletion - in thanks to our tech savvy daughter!)
if it weren’t for the kindness of this “mystery stranger,†we would of had no idea these attempts to harm our good name were even being made. this kind stranger even directed us to the “500 YouTube video†to provide us PROOF OF FRAUD. these marks, despite the poor resolution of the video, were indeed PRE-EXISTING prior to the sale. it even links to the EXACT ITEM # of this transaction.
this video was posted 6 days BEFORE THE AUCTION’S END. the seller NEVER, whether intentional or not, showed a left-sided photo or described any defects in this item’s original description.
it was definitely an eye-opening twist of events! several other parties also came forward to alert us of these findings after our initial “mystery stranger’s†contact. from this point forward, i would like to refer to this encounter as “divine intervention!â€
the devil really is in the details…
-kelly
gurlcat
·2 years agoI guess you already knew this, but now I see (from a previous post she started here) how she was able to provide photos of the left side of the face with no marks, to show to the CSR.
Clearly she she still had photos of one of the OTHER THREE blue devils she owned before selling them. And your social media friends cleverly figured that out, ha!
oldschooldesigns
·2 years agoThat’s what you would think right?? But she posted a TikTok showing her pic she sent to eBay along with our messages. The pic was the video showing the marks, although very blurry!! We tried not to describe too much of this stuff because it’s so bizarre that it becomes unbelievable. -Ed
oldschooldesigns
·2 years agofor the record, not that any of it matters at this point, but we didn’t even know what AI was in terms of using it for listing descriptions?! it just goes to show how naive we were in making this purchase. hindsight 20/20!
99%+ of our activity here on eBay is from a buyer’s perspective. very seldomly does a transaction go wrong. in 21 years, we’ve had less than i can count on one hand. sellers have always treated us respectfully & fairly if a problem, of any nature, existed. up until this point, eBay was our favorite platform to buy from, especially when it came to vintage collectibles, primarily toys & games.
albertabrightalberta
·2 years ago@oldschooldesigns
None of this mess is your fault. NONE.
toomuchstuffagain35
·2 years agoYou could also add...made a You Tube video where she declared she might get $500 for it on ebay, so perhaps the lower than she hoped selling price also had a little to do with her generally rotten attitude?
gurlcat
·2 years agoI thought of that too. What's funny about that is, I once got a return for an item whose winning bid was disappointing (because I posted the listing at like 3 AM or something, forgetting that it would also CLOSE that late 7 days later, so I missed out on potential sniper bids). I was THRILLED that the winner returned it, because then I relisted it for a higher BIN price and sold it that way, to someone who was happy to get it. The OP seller could have done that very same thing. I bet if she had relisted it for (say) $400 BIN, she would have gotten it.
oldschooldesigns
·2 years agoif eBay gives her another FREE PASS, i’m sure she will relist & get much closer to her original “$500 target price.â€
and, if you add in the $150 she extorted from this transaction, she’ll likely make even more!
we truly have had a “devil of a time†with this experience. lol
-kelly
adkhighker
·2 years agohaha, I can relate to that. Being that I am in the east, I usually like to have my auctions ending between around 10pm EST, give or take, while I think that most east coasters are still awake and while most west coast buyers are already home from work. Almost every year if I launch my listings the week before one of the time changes, I always forget to adjust my launch time to make sure the end time is what I think is optimal for both my east coast buyers and my west coast buyers. Like depending on which time change it is that I forget about, my end time for the auction is either too late for my east coast buyers who might have gone to bed already or too early for my west coast buyers who still might be at work. Although I'm sure that what I think is an optimal ending time for an auction is arguable.
wastingtime101
·2 years agoThe seller's follow up video, after the buyer filed a return request, indicated she already spent the money so she would have to "figure something out" and she also confirmed the defect when she said she "didn't notice it" not that it didn't exist.
It's pretty clear to me what happened throughout this transaction. All except for the truly odd partial refund sanctioned by an eBay rep. Good to see Kyle & Devon step in on this one to engage directly with the buyer.
Sorry you went through this @oldschooldesigns . I will echo what was said above by a few posters. I hope this one truly lousy experience does not turn you off to eBay. The way this situation was handled is not the norm for a problematic transaction. Buyer protections are very strong on this marketplace. This is a great place for collectibles and if you ever have questions about vetting a seller, a listing, handling a return, or anything else just come here to this forum and ask for assistance. Bookmark community.ebay.com or click the community link on the bottom of the ebay.com home page.
gurlcat
·2 years agoI can't tell from what either Kyle or Devon said (and don't want to tag them excessively) whether or not they 'got' that the 50% thing was not only based on a fraudulent claim and citing 'restocking fee', but that this seller wouldn't and shouldn't have had that tool to use even for a legit 'worse condition' return, because she is not TRS and the listing did not allow returns! In fact, for a non-TRS seller to use it, they must be above standard and not only offer 30 days returns but FREE returns (TRS can use 30 days Free -or- Buyer pays). But this listing had NO returns, period.
To me that is the biggest whoopsie by this CSR 'Rahul'. The seller used an edited photo to "prove" to him the doll's pre-ship condition, so it's understandable that Rahul was fooled by that. And now that I've used the 50% tool (to withhold only 7% -maybe you remember my Dec. 19th thread?), the sense I get is that it really doesn't matter what your reasoning is for how much you withhold. You can withhold up to 50% and apparently sellers usually take that maximum, whether the item is actually only half as good as it was before or not (in most cases that would be impossible to quantify). You have to show at least one photo of the returned item, and write something about it, then submit and the buyer has 10 days to appeal for the other half, but I've yet to see a seller get their (withheld) half disapproved by eBay based on the seller's reasoning. I suppose if the seller used the words "restocking" in their reason description, and the buyer just happened to be aware of the fairly obscure policy against that, they could use it in their appeal and/or report of the seller. Ha, but they better include a screenshot of the policy page saying 'no restocking fee' because apparently it's obscure enough that Rahul had no clue of it.
But just dismissing all eligibility requirements?!! That is SO messed up! -And here's what I'm really curious about. How did Rahul enable this non-qualified item to be eligible for the tool? Normally when such an item gets the return Delivered scan, the seller gets a prompt to send the (100%) return, maybe with the option of withholding the original shipping for a remorse return, but THAT'S IT; there is no box for withholding any of the item's price. So did Rahul somehow make it change to where this seller got the tool screen instead?
And here's a thought -what if whatever fiddling Rahul did to totally override this seller's limitations is ALSO why @oldschooldesigns 's appeal went ignored? As I pondered in my Dec. 19th thread, what does it look like to the buyer when the seller uses this tool? Does it show what reasoning the seller used? Does it provide an easy 'Appeal' button to click? And if so, in this particular case, did this buyer get the same screen/options as a normal case where an ELIGIBLE seller issues the deducted refund, or did they have to do some weird workaround and it didn't work?
toomuchstuffagain35
·2 years agoI've just seen another thread where a seller with no returns was still able to deduct a % for an item received back damaged. Apparently ebay sent them an affidavit to sign.
https://community.ebay.com/t5/Selling/Buyer-damaged-item-seller-protection/td-p/34266225/jump-to/first-unread-message
Another "new unwritten rule"?
gurlcat
·2 years agoOn the one hand, I can't blame your inclination to leave based on this case because it is one of the most abusive ones I've ever seen, and what makes it particularly bad is that the seller shouldn't have even been able to conduct the abuse, but it appears a chat CSR enabled her to, therefore it was not just the seller but EBAY who did you so wrong.
On the other hand, I would assert that this one case is beyond bizarre and rare, because normally if any abuse and eBay enabling happens, it's in the other direction -buyers abusing sellers. So I hope that maybe you'll stay, with that in mind. As you said, your number of problems in 21 years has been few, and that is likely to remain the case. To me it looks like one CSR was poorly trained and granted this seller a permission she never should have gotten, not to mention the fact that most sellers wouldn't have sought a crooked permission in the first place. Most would have refunded you 100%, end of story.
toomuchstuffagain35
·2 years agoAnd most wouldn't have listed it without showing and describing the flaws.
gurlcat
·2 years agoDevon@ebay Elizabeth@ebay
The situation that has unfurled in this thread is probably a good read if you have some downtime, but too complicated to summarize. Suffice it to say, the OP (seller) has not made any replies after posting, although the buyer has, and shed lots of interesting light on the matter.
One thing remains a mystery to all of us sellers who understand eBay policies. -The seller utilized the feature enabling a seller to withhold up to 50% of an INAD refund, for an item returned in worse condition. That has been proven false so the seller ABUSED that feature, but what we don't understand is how she was able to use the feature at all, considering she is not TRS and the item was a 'No returns' listing.
In messages #104 and #105, the buyer shows a CSR response given to the seller, and apparently the seller forwarded it to the buyer, to prove she was given permission to use the deduction. But note, the CSR even included the phrase "restocking" which we are not supposed to monetize at all. And since when could a non-TRS, non-qualified listing get any refund deduction just by ....what? Asking nicely in a chat thread???
policequilts
·2 years agoI have been following this and wow.
I see that the seller @lavo.peter hasn't come back to the thread.
I would quickly refund the balance of the sale and apologize. ( and since she is on all these platforms, address her error and apologize on those too )
I have friends that can't believe the number of pictures that I take of each item so that I can take the best ones to post for the buyers. (The blurry and too far distances are tossed.) And some of the collectibles, if there are faults, they have pictures of them and I still sell the items.
linus.hux72fe
·2 years agoWhile this whole thing is a giant mess, as a side note I looked at the sellers other listings and note she is using the AI generated description apparently which describes something else she has for sale in glowing terms and as having been well maintained when it is anything but just from the pictures. I'll say it again, the use of AI descriptions is a bad idea for vintage sellers. Later in the description seller does note a few condition issues but it seems contradictory with the glowing description in the first 2 paragraphs, not to mention that buyers sometimes fail to read the description much less several paragraphs.
Of course that's not to say the seller was correct in her actions in the above Kemar case. It's just to note the use of AI descriptions in vintage items seems problematic to me especially for newer sellers.
And to my question:
At the bottom of sellers current listings is a paragraph about being "burned" by a couple recent buyers etc. Is this a violation of any eBay policy or simply just unfriendly business practice or some such thing?
gurlcat
·2 years agoWell if she has other items whose pictures do show flaws that contradict the AI bragging, at least that's a step up from the situation with this doll, because she definitely avoided showing the flaws on it.
But yeah, I wouldn't let AI write my descriptions (so generic, cheesy and obviously fake) even for a new item, much less a vintage one.
No I don't believe there is any policy about airing grievances with past sales in your item descriptions. I suspect it would not be okay to "name names" of buyers who "burned" you, but just general grumbling, I see this fairly often in seller's descriptions. Also lots of bitter ALL CAPS (sometimes even in red) stuff about what to do or not do if you buy from them, which strongly hints at past problems. Stuff like:
THIS ITEM IS AS-IS. I DO NOT ACCEPT RETURNS! LOOK CAREFULLY AT THE PHOTOS, ZOOM IN AND WRITE ME IF YOU HAVE ANY QUESTIONS BEFORE YOU BUY!
Or, I CANNOT CONTROL THE ACTIONS OF THE UNITED STATES POSTAL SERVICE, DO NOT THINK THAT YOUR EXPECTED DELIVERY DATE IS WHEN YOU WILL ACTUALLY RECEIVE THE ITEM!
Or even things like I DO NOT SHIP INTERNATIONALLY, DO NOT WRITE AND ASK FOR AN EXCEPTION!
-when the listing shouldn't even show up to any buyer in a country the seller doesnt' ship to, if they did their preferences right.
asset_liquidators
·2 years agoGoing on rants in listings is bad for business. It makes me hit the back button pronto!
The only one you have there that I can see being a "maybe" (but I would never do it) is the one about international. I get requests quite often about shipping to another country even though I have never allowed for international shipping. (I actually just opted into EIS yesterday and started opening up some listings to other countries).
asset_liquidators
·2 years agoI wouldn't use an AI description for ANYTHING. Even if it was brand new in box. The AI descriptions are off-putting.
albertabrightalberta
·2 years agoQuick question @oldschooldesigns
I've been trying to figure out why you didn't automatically get a FULL refund upon return of the damaged/NAD item.
When you received the item and contacted the seller requesting a return, did you actually open a case choosing a NAD (not as described or pictured) reason?
Or did you request a return choosing "didn't like" or "changed mind" as the reason?
The only way you wouldn't have received a full refund after the return would be if you opened the wrong type of case. Is that what happened?
oldschooldesigns
·2 years agoafter reading the many responses, it appears we “unknowingly†hindered our own case by not choosing the correct return-type from the drop down menu.
we chose defective & then stated the INAD. truly, it was a listing fitting of both return categories. we had no idea this “simple return†was ever going to turn into this colossal mess.
again, this was our very first time the seller turned around & made a CASE AGAINST US?! lesson learned!
asset_liquidators
·2 years agoYou chose the correct return type. "Doesn't work or defective" is an INAD.
gurlcat
·2 years agoYes @oldschooldesigns "Item Not As Described" is sort of an 'umbrella' term with multiple sub-terms, including defective, missing parts, arrived damaged, etc. Just basically anything where you didn't get what you expected, based on the listing, even if it happened during shipping. And since no manufacturing flaws were described in this listing and your doll DID have them, then it wasn't as described.
albertabrightalberta
·2 years agoThis is SOOOO weird! You DID choose a NAD reason. ("Doesn't work or defective" is indicative of an item that wasn't as described.)
The seller should NEVER have been able to give anything less than a full refund!
@kyle@ebay
@elizabeth@ebay
@devon@ebay
How did this happen? Long story short, buyer received a legitimately NAD item, chose a NAD reason for the return and when seller contacted CS, he not only was allowed to retain 50% but also charged the buyer a disallowed "restocking fee."
ETA: Sorry. I posted before seeing that @gurlcat already tagged the team.
gurlcat
·2 years agoAND the seller is not TRS nor did the listing allow returns. I just made a post ^ similar to yours, tagging Devon and Elizabeth. Hopefully we'll get an answer.
kyle@ebay
Hey @albertabrightalberta and @gurlcat thanks for bringing this to our attention. From what has been described, it does appear that it may not have been appropriate to provide a less than full refund.
To answer your question directly, the Less than Full Refund tool will be available as long as a transaction meets the proper criteria according to our system. If a seller is abusing this tool, it may not remain available. As for the restocking fee, from what I have read, it appears that was wrapped into the partial refund itself. A restocking fee is certainly not allowed on the site anymore.
@oldschooldesigns Have you received a response to your appeal? Whether approved or denied, you should have received a response within a day or so, in most cases. If you still have not received a response from eBay on it, I would ask that you send an email to askcommunity@ebay.com to get that all wrapped up.
oldschooldesigns
·2 years agoThank you we tried to follow up but couldn’t send messages to customer service about this case after our initial contact. I will email as soon as I can. Thanks again! -Ed
oldschooldesigns
·2 years agono, we have received NO INFORMATION on behalf of eBay. we filed an appeal on 1/9 - the same day this seller received their return & opened the case AGAINST THE BUYER. the seller had resolve from eBay within hours & the case was marked closed. we were provided the following automated message upon the submission of our appeal:
“we’ll review the details & get back to you within in 48 hours...â€
on the third day (1/12), after no response from eBay, we escalated this issue & filed a claim with our bank. we felt as if we had waited the appropriate amount of time. we handed over ALL OF OUR EVIDENCE & were awarded a temporary credit to our original payment method (our direct checking account) while this issue gets investigated.
if i am understanding correctly, members of this community, have told us that eBay automatically closes the case when a bank institution becomes involved. we are unsure how bank claims work in cooperation with eBay?! we just needed immediate help & felt horribly let down by eBay’s lack of involvement. we have NEVER had to navigate this process in our 21 year history of being an eBay member.
from our end, when clicking on “case history†this transaction still appears to be in the appeals process. earlier in the week, we phoned our bank for a claim status update & were told that they, too, were still awaiting a response from eBay?! this entire ordeal is one big atrocious mess!
devon@ebay
Hey @oldschooldesigns! I just wanted to jump in and echo what @kyle@ebay had mentioned earlier to have you reach out to us directly via email askcommunity@ebay.com. We want to check some of your account details with you and help you out as best we can.
lacemaker3
·2 years ago@oldschooldesigns,
FYI, if you haven't received any response from your eBay appeal yet, then you need to send an email to the email address that @kyle@ebay gave you above.
The eBay employees can't discuss your account details publicly, so you need to establish an email contact, so they can help you with this. I just wanted to make sure you realized this.
Please let us know how this goes.
albertabrightalberta
·2 years ago@lavo.peter
Shame on you. I missed a couple of days of posts and wanted to read through completely before responding.
From when I first read your OP, I thoughtyou sounded unhinged, but giving you the benefit of the doubt, I assumed it was your frustration with what you claimed was a dishonest dispute.
However the more I read, the more I questioned the accuracy of the claims you made.
And after the buyer came to his/her own defense (and rightfully so!), the cool, calm and collected explanations made a lot more sense and had a lot more credibility than your rant.
So I went to the listing and IMO, I am convinced that the left side of the face isn't shown for a reason! I also watched the youtube video and again, I have the impression that the lack of focus and no real closeups are done that way on purpose.
Then I looked at the listing and knowing that it's there, I was ABSOLUTELY able to see the flaws, confirmed after seeing @oldschooldesigns 's picture in post #62. That those marks weren't shown or disclosed is on you, @lavo.peter .
To expect a prospective buyer to zoom in that much is unrealistic and shouldn't have to be done for an item "in excellent shape and has been well-maintained over the years."
I hope you learn from this experience, OP!
oldschooldesigns
·2 years agothank you everyone for your tremendous amount of help & support! this was the first time in 21 years that we’ve EVER had to appeal a case.
clearly, we are not versed on the ins-&-outs of it all. we figured after 72 hours since filing our appeal that we had waited the appropriate amount of time. our automated response said we would hear back within “48 hoursâ€. escalating the issue with our bank seemed like the natural next step. especially, since the funds were withdrawn directly from our checking account!
in addition, it was extremely difficult to stand by & watch this seller’s many attempts to tarnish our reputation. the refund should have always come directly from the seller. the FULL AMOUNT should have been credited upon the item’s immediate return. it seems a real shame that our bank or eBay should have the burden of the financial loss.
also, STILL from our perspective, this claim is “pending investigationâ€. we were issued a temporary refund from our bank & this payment has yet to be finalized. perhaps this seller will suffer the consequences of her fraudulent actions after all?
that said, we have learned a lot of valuable knowledge from this thread. again, we greatly appreciate all of your advice & apologize for any confusion that we may have added.
maybe one day, we will feel safe enough to give eBay another chance?! for now, we will stick to purchasing any valuable collectibles IN-PERSON ONLY.
be well & spend wisely!
- kelly & ed
p.s. - the certified letter is not money related nor is it a gift card to outback steakhouse… lol… that was probably our favorite comment in this entire thread!
splendidthreads
·2 years agoGenerally, Ebay doesn't eat chargeback refunds. If the bank finds in your favor, you get your money back, and Ebay will charge the seller. They put a hold against the account, and they take the money as payments from other purchases are made into that seller's account up until it is paid down. The seller may have an opportunity to pay it directly. I don't know how long they wait before they go into the seller's bank or credit card account if it doesn't get paid.
This was a colossal mess of a transaction. I hope you are made whole soon.
adkhighker
·2 years agoBest of luck, oldschooldesigns, in getting this awful ordeal done, over with, and out the door. I can't even imagine how many hours of sleep you have probably lost over all the stress you've had to endure. BTW, right after you entered this thread, I checked out the feedback that you left for sellers, and I knew right away that I would jump for joy if you ever ended up being the buyer for something I was selling here on eBay. Take care.
oldschooldesigns
·2 years agoI understand that from an uninvolved party there are two sides, what is maddening is I got a first hand view of her oversharing, slamming us, and morphing her story through every TikTok video. I was tempted to link the worst video but I’ll spare everyone from continuing this. Absolutely maddening. Thanks again for your clarification on this aspect of our fiasco.
oldschooldesigns
·2 years agofashunu4eeuh
·2 years agoThank you @oldschooldesigns for posting this eBay message to the seller.
That the CSR granted your seller the ability to withhold 1/2 of the refund, and to charge a restocking fee(!) to boot, is utterly backwards, wrong, and incomprehensible.
It’s made all the worse by the fact that a questionable seller was actually being rewarded by eBay, and given unearned privileges. The seller did not possess the necessary qualifications to use any such remedies.
The cherry on top—allowing a restocking charge—was in direct conflict and violation of eBay’s written policies regarding restocking fees!
The inmates are running the asylum.
toomuchstuffagain35
·2 years agoIt definitely sounds like this Rahul needs some "coaching".
albertabrightalberta
·2 years agoLOL! Maybe the rest of the refund should come from Rahul!
golfingaddict
·2 years agoI hope I get Rahul the next time I need customer support. He gave a seller with 176 feedback and 9 years of selling the choice to give 50% refund and restocking fee.
Heck, I've had 25 years of selling and 26000+ feedback. Maybe he'd give me the chance to withhold 100% !!!
broto_64
·2 years agoI believe Ebay did not grant 50% refund AND a restocking fee additively.
Ebay did grant a 50% refund (and) a restocking fee "concurrently" (or all in one).
The "refund" in the picture that was issued is in fact half what the buyer paid to begin with.
So the restocking fee is included in the refund, thou I can see ebay didn't particularly word it very well.
As for the 50% deduction, that one puzzles me endlessly on a non-TRS+ "No returns accepted" transaction.
Because I'm TRS+ and I can tell you I am NOT eligible for the 50% deduction if I conduct a sale under a "No Returns accepted" policy, *only* sales conducted under a "Free returns" policy qualify for that.
So it would appear the CSR made an uninformed decision, after the seller called and simply through sheer determination or luck happened upon a fresh hire? Certainly appears that way...
It's getting a bit much for me to wrap my head around...
The fact the OP hasn't come back to defend themselves or follow up on this thread speaks highly in terms of right and wrong to me.
As well... (and to keep from making too many replies:)
Ohh...
So the OP used one of the OTHER dolls to take pictures of to send to the CSR...?
Wow, what a thread...
What an incredible thread.
There is so much that's eye opening, here's another:
Had ebay allowed the negative feedback to stand...
(And unfortunately I am not clear on whether the feedback was automagically removed or whether the seller filed a report - I am ASSUMING it was removed because the seller reported the buyer over the 50% refund originally although it could've been because the feedback mentioned the case as well, it is hard to ascertain, there are at least two things that could've tripped the tripwires here) But...
Had ebay allowed the negative feedback to remain it is quite possible the whole kerfuffle would've ended there, this whole thread and at least large portions of it would not exist, because the buyer may have felt satisfied even thou they only got half their refund, just because the negative stood.
See, I keep trying to tell these folks, removing a negative feedback is bad for business.
Last but not least...
This is one of only a few threads I have seen where a buyer and a seller both involved in the same case actually participate in the same thread, it is a very rare occurrence but I say it again: The fact the OP never returned to defend themselves speaks highly in terms of who was right and who was wrong here.
gurlcat
·2 years agoCertainly one of the most eye-opening and jaw-dropping ones I've ever seen, also one of the most infuriating, because of all the different forms of evil the OP was willing to utilize, and as far as we know, got away with it. I won't tag the eBay blue(s) again who chimed in on this, but I can only hope they could see the same myriad of wrongs done, and were able to do SOMETHING either for this buyer or against this seller, based on the ample amount of evidence. I believe the OP seller even had to sign an affidavit (a legal document) in order to override the lack of 50% withholding privilege, because it was a 'no returns' item.
oldschooldesigns
·2 years agoBtw this was the screen shot the seller used to justify taking $150 from us. She didn’t send it until 1/9 when she got the return. She contacted them 1/7
oldschooldesigns
·2 years agoOdd. It seems that this would let bad sellers carry on doing bad on this platform. We had a notice we would have a response in 48 hours and we informed our bank investigator on the third day, a Friday before the long weekend.
To have zero follow up from eBay makes me feel the right decision is to cease our relationship after 21 years -Ed
oldschooldesigns
·2 years agoAhhhh so that’s why we have been frozen out from eBay on this? They have given us no follow up. Thank you for the clarification!
lacemaker3
·2 years agoYes, absotively and posolutely! That's why!
If you have filed a chargeback case, then you blocked eBay from being able to do anything to help you with this.
This was the biggest question for me in all this ... why hadn't you already been refunded? What was going on? But if you had filed a chargeback, that explains it.
It probably won't make any difference in the long term, because you'll be refunded either way. It might take longer with a chargeback. eBay normally refunds the rest of the payment very quickly. But you should get the full refund from your CC in the end.
eBay Buyer Protection really does work, as you can see. So there's no need to cut back on eBay purchases because of this.
oldschooldesigns
·2 years agoIt was eBay’s lack of care and concern and how terrible this seller is. Why didn’t eBay immediately makes this right? I don’t know if a charge back is what we did. It came from our bank account and we talked to a bank investigator who couldn’t believe eBay hadn’t immediately refunded us.
lacemaker3
·2 years agoWell, because at that point, it was a he-said, she-said situation, wasn't it? eBay did not, in all honesty, have any way to know who was telling the truth. If you step back and look it from a completely disconnected viewpoint, you can see that is true.
And yes, if you filed an appeal with your bank, that was a chargeback. You literally took the decision out of eBay's hands. There was nothing they could do, at that point to help you. If they had decided in your favor, then potentially your bank could have also decided in your favor, and essentially refunded you twice, at eBay's expense. So eBay could not, literally, help you at that point.
For what it's worth:
I do not agree with what this seller (OP) did. Not at all. After listening to their youtube video, they seem to be in a difficult life situation, but that has nothing to do with what they do on eBay, and it doesn't justify what they did to you, and doesn't justify the attitude they are taking to their eBay sales at all. In spite of that, I can still have concern and pity for them.
isatwin74
·2 years agoDid your bank make you whole yet or still looking into it? This seller has not earned being able to only refund 50% and restocking fees are not allowed and yet we have an eBay employee who allowed it. Totally ridiculous.
oldschooldesigns
·2 years agofrom our response in 108-
“also, STILL from our perspective, this claim is “pending investigationâ€. we were issued a temporary refund from our bank & this payment has yet to be finalized. perhaps this seller will suffer the consequences of her fraudulent actions after all?“
oldschooldesigns
·2 years agooldschooldesigns
·2 years agoContinued….
oldschooldesigns
·2 years agolacemaker3
·2 years agoYes, absolutely. If you file a chargeback with your credit card account, then any eBay cases are automatically closed, and eBay can't help you with anything from that point on.
Basically, you appealed to a higher authority, and now nothing that eBay does can have any influence, so they close the case and stop trying.
nahu-5774
·2 years agoIf I have followed this chat correctly you have a buyer who returned an item in the same condition as recieved. Once package was on it's way back to the seller, the buyer was informed that with Ebay approval he would receive only half of the item's cost minus stocking fees as a refund payment. Apparently the seller not satisfied with this outcome has proceeded to bash the buyer over multiple social platforms for probably a month or more. Add to this the buyer has been waiting for weeks for a response from Ebay while the seller is, per her statement, on speed dial with Ebay's agents. This is a terribly unjust system with the seller, despite lying and bullying, reaping all of the benefits including the return of her item to resell as she wishes.
oldschooldesigns
·2 years agogolfingaddict
·2 years ago(I am not taking sides or commenting on who is right or wrong. I have my opinions based on what I have read that I am not sharing, but I am merely stating the facts about removal of feedback)
I think that feedback would have been removed under the seller protection for top rated sellers.
A buyer falsely claims an item was not as described
When you report the buyer and we determine the buyer made a false claim:
golfingaddict
·2 years agoAnd as for my opinion:
I think that the seller protection policy is abused and it bothers me a lot as I fear it will be taken away from us.
There are bad sellers out there. I do not think a buyer should have to email the seller ahead of purchasing to prove a negative. If something is not stated in the listing description, it does not apply. Sellers should not expect the buyer to email them ahead of time to verify that the listing is correct.
And yes, there are bad buyers as well. It's just too easy to blame the seller instead of taking personal responsibility.
I hope that we do not lose that one thing we have to combat bad buyer behavior but I fear that if it being abused (and eBay is footing the bill for the refund differences) then we might not have it for much longer.
It surprises me to hear that this buyer is waiting 9 days for a refund from eBay. (they usually do a refund out of their pocket for the difference if the buyer appeals)
golfingaddict
·2 years ago@oldschooldesigns you can get that feedback removed that the seller left you.
I'm sorry you had such a bad experience and I hope eBay takes care of this for you.
adkhighker
·2 years agoI agree with everything you said. Yes, there are bad sellers and bad buyers, but I'd guess that for every bad seller there is a much higher number of bad buyers for the simple reason that it's so much easier for a bad buyer to take advantage of any seller on eBay than it is the other way around. Bad buyers can mess with sellers in so many different ways, like buying and not paying or with buyers remorse returns or cancelling because they found it cheaper somewhere else, and so on. Add to that all the corrupt buyers who are simply out to get something from a seller for free and they often get it done without any repercussions. Yes, there are bad sellers for sure, but IMO the bad buyers out there in eBay land greatly outnumber the bad sellers by far.
oldschooldesigns
·2 years agoour review of the seller was left on 1/18 - a full 2 weeks after patiently waiting for eBay (or the seller) to “do the right thingâ€. our initial return request was submitted on 1/4.
our seller’s review remained up for 5 days until it was removed on 1/23. we were unaware of any “review guidelinesâ€, etc.
it was posted with dual objectives in mind :
1) to warn future buyers!
2) a plea for eBay to step in & help!!
our online chat/email/phone call features are no longer accessible to us on this case - for reasons unknown?! maybe because our bank, a 3rd party, is now involved? they are advocating on our behalf to collect the remainder of the balance owed. this item was not paid via credit card or PayPal. our bank institution does, however, have more than enough information to prove an active CASE OF FRAUD.
eBay closed the SELLER’S CASE on 1/9 (the same day the seller received the return in the mail). within hours, we received the following message from eBay:
â€The case has been decided in your favor. We issued you a partial refund on Jan 09, 2024.â€
again, deducts from our refund were taken due to “damages we caused†+ a seller’s restocking fee. the seller forwarded screenshots from an eBay representative granting them permission to subtract BOTH.
we appealed eBay’s decision on that same day (1/9). it has now been 20 days… & counting… with ZERO response from eBay.
it is true, we paid $150 for nothing except added frustration, heartache, & time we will never get back.
we have yet to flag the seller’s “buyer review†because it serves as proof of the defamation we’ve had, & continue, to endure. these acts of libel/slander have been ongoing from the seller since the day we requested our return on 1/4.
eBay’s inaction to handle this appeal in a fair & swift fashion is inexcusable. this seller has, basically, been given their blessing to abuse loyal, trusted buyers on its very platform. IT’S UNBELIEVABLE!!!
it looks like the BBB is next up on our list!
- kelly
golfingaddict
·2 years ago@oldschooldesigns
I'm really sorry you are going through this. It's not right.
It is strange that eBay left you hanging. Most of the time, all we hear is that the eBay Money Back Guarantee for buyers takes care of everything. eBay doesn't take sides, or so they say and they have defaulted to the buyer gets a full refund if they open a claim. (as I stated upthread, they often make the buyer "whole" when the seller invokes the seller protection)
It is a very difficult situation.
I hope your card holder takes care of you.
isatwin74
·2 years agoI am not seeing anywhere where this seller is top rated or am I just missing it?
golfingaddict
·2 years agoYou are right, I don't see it either.
I reread the thread OP and I am confused. The seller claims that the buyer agreed to the partial refund and the case was closed. The buyer says they returned the item.
Too much for me to try to figure out.
isatwin74
·2 years agoYes it is confusing for sure.
oldschooldesigns
·2 years agowe posted this earlier because it really is most impossible to understand.
it’s a 3-PART timeline reference for anyone interested:
PART 1-
https://www.instagram.com/p/C2QHgipOoG0/?igsh=MWtpcG1xb25yMzZwbg==
PART 2-
https://www.instagram.com/p/C2QRq8fuoAt/?igsh=ZmZjdTU1MTU4N3cw
PART 3-
https://www.instagram.com/p/C2Q0sO5NZWC/?igsh=MXZseWRxaTh1anVveQ==
lacemaker3
·2 years agoI have to agree, a lot of what we can see about this case doesn't really add up. On both sides.
OP is not a TRS, and did not offer free returns on this transaction, so they should not have been eligible to withhold part of the payment. That's pretty strange.
OP posted a video of the item 3-4 weeks ago on youtube, with the title " Let’s try to sell the blue Kamar devil for $500 on @eBay". Somebody asked how that video was found; the OP mentioned Youtube, and "blue kamar devil" and if you search youtube for that phrase, you can find the video. It's not showing up on the OP's youtube account feed anymore, so they must have hidden it on their account, but it still shows up in search.
Viewing the youtube video, there's very little info about the item to be sold. About half of the video is a poorly focused view of the little elf, from the front-left viewpoint, which does shos the smudges in question (not well). Most of the narration on the video is not related to the elf, but to OP's difficult life issues.
There's a small smudge visible on the left check of the elf, and a smaller one on the tip of the left ear, but the video is very poor resolution (max 360p, which is a very low dpi) and you can't see clearly what is there. However, the smudges are in exactly the same position as the paint lines, apparently factory paint, that are visible in the high-resolution, well-focused picture that was provided by the buyer, which shows blue lines of factory paint in the exact same locations as the un-focused smudges in OP's video.
OP has had some issues before, with "unreasonable" buyers. Some have suggested that the buyer should have asked questions before the purchase, but that didn't help the OP's earlier buyer. They asked for clarification about the color of the hardware on a handbag. OP replied that it was silver, but on receipt it was gold tone. I don't think that blaming the discrepancy on the lighting in OP's house is a very good excuse. I have never heard of gold-silver color blindness. The transaction is on Terapeak, Feb 22, 2023, but unfortunately, no picture available at this point.
OP had another issue with a buyer claiming INAD, from April 2023, described here:
https://community.ebay.com/t5/Returns/I-don-t-accept-returns-but-buyer-requests-return/td-p/33667713
However, none of this explains why the buyer has not already been given a full refund, so I think there must be more to the story that we don't know about.
toomuchstuffagain35
·2 years agoJust as an aside, I HAVE dealt with the silver/gold colour blindness. I've seen photos of jewellery etc where even the photos in the listing seem to be a different colour depending on the lighting.
Always a good idea to take stuff outside or at least look at it in natural daylight.
I'm still amazed this seller got away with only refunding 50% and on top of that LESS a restocking fee which is no longer allowed for years now.
golfingaddict
·2 years ago@lacemaker3
Yes.. I just assumed the seller was TRS because the comments made it sound like they refunded 1/2 the price based on the seller protection policy .
It doesn't add up. I agree. If they are not TRS and the item has no returns it is not even possible to give a partial refund on a not as described case. The only way would be to offer a partial refund, as the OP originally stated.
I am confused and I think that the "two sides to the story" are not adding up.
dbfolks166mt
·2 years agoWe knew nothing of what we could mention in a review. eBay moved quick on that, which is the only movement we’ve seen thus far. It was up 5 days before disappearing. eBay’s MBG doesn’t mean anything at this point. If they want to give us a strike for this review, or even ban us, I don’t care. I do not want to give a cent to them ever again. IMO this isn’t a bad sale it’s eBay condoned fraud/theft. -Ed
While it looks like eBay removed your feedback comment to the seller they still have not removed the sellers false positive feedback comment they left for you. This is totally wrong.
gone.c-33
·2 years agoYou referred to an eBay appeal and a claim with your bank in your comment, that is why it was removed:
“
Feedback content should only be related to the transaction. We don't allow:
https://www.ebay.com/help/policies/feedback-policies/feedback-misuse-policy?id=5030
isatwin74
·2 years agoYeah eBay removed it because of mentioning a claim. Really hope their bank makes them whole.
broto_64
·2 years agoMy experience with negative feedback has been similar to the buyer's, when I leave feedback I want to be able to leave my thoughts on a matter without having to perform verbal gymnastics and daring written acrobatics around a series of tripwires each designed to instantly remove my feedback simply because I ignored some (to me unwritten) rule.
There are many sellers here who know the feedback system better than any buyer, and they take full advantage of it. Personally I can totally see why that feedback was removed, but again I don't think it is fair on one hand to do so, and it is most certainly bad business on ebay's part.
And yeah they move quick on removing these things but when it comes to making buyers whole, perhaps not so much. There comes a time in the life of every ebayer when all a buyer has left is feedback, and when that negative disappears it is a slap in the face of a buyer who has already had a bad experience. This sort of thing drives buyers away, and speaking as a seller maybe we should be wise enough to simply accept the negative, knowing it benefits us more to keep that buyer here.
oldschooldesigns
·2 years agoyes, shame on us for trusting this seller with a 100% positive rating & their “excellent condition†description. that we CAN all agree on. that we ARE guilty of.
we did not enter this chat for anyone’s sympathy or side-taking. we are simply stating our truth. whether this was a $3 sale or $300 sale, what was done to us was wrong. PERIOD.
we did not come here to change anyone’s opinion or to be lectured. i feel we have already been punished enough.
- kelly
isatwin74
·2 years agoIf it were me I would be leaving a negative since this seller sold a INAD item and only refunded half.
gurlcat
·2 years agoIf you mentioned the outcome of the case (or the case at all) in your feedback, you would violate eBay feedback policy. The comment would get removed and you would have a strike on your buyer account. Granted, eBay would have to be alerted about the violation, typically a report from the seller. It is possible that already happened in this case.
isatwin74
·2 years agoYes they should not mention a case or refund just mention item had marks not shown in photos or detailed by seller.
oldschooldesigns
·2 years agofor anyone wishing to see a detailed timeline on this matter, feel free to visit:
https://www.instagram.com/p/C2QHgipOoG0/?igsh=MWtpcG1xb25yMzZwbg==
no offense, but i feel like we just keep answering the same questions. it is totally understandable to get lost in the confusion of this transaction. we, too, find it extremely difficult to comprehend. this has been a rather cruel & very unusual experience.
we have lost all trust in eBay’s buying/selling platform.
again, we thank you all for your help!
gurlcat
·2 years agoHere, let me make it very simple for the people at the back of the room. The OP (seller) made $150 off this buyer for absolutely nothing. She received her doll back, the same doll with the same manufacturer's paint marks that she sent to the buyer, after hiding those flaws in her listing, ON PURPOSE. And I'm sure she'll sell it again, if not on eBay then somewhere else.
After receiving the doll back, she abused eBay's feature that enables a seller to retain up to 50% of the sale revenue when issuing a refund. That feature is one of the few seller protections we have, and it is meant to reduce catastrophic losses from absolute trash buyers. Sellers who abuse it not only victimize good buyers and cause them to leave eBay, they also threaten the existence of that feature which all of us may need at some point.
How was it abuse of the feature? -The seller made the ABSURD claim that the buyer swapped a flawed doll that she already owned, sent it back instead of the "excellent condition" one that the seller sent. -But if you look at the video in message #59, those marks WERE already there before the seller even listed the doll.
People encouraging the buyer to do a chargeback -good sentiment, but I'm pretty sure they would lose because an official eBay return has already been completed. Maybe I'm wrong, maybe some banks will consider special circumstances like this, but I doubt it.
Oh, and then there's all the social media libel the seller made about this couple. Like taking their $150 wasn't bad enough.
albertabrightalberta
·2 years agoIt's my understanding that the ability of sellers to deduct up to 50% for returns that aren't in the same condition applies to TRS sellers with 30 day (minimum) return policies.
The OP doesn't accept returns and isn't TRS.
How did he even retain 50% on a NAD return?
isatwin74
·2 years agoI would do as others suggested and do a chargeback to be made whole since it seems eBay is not doing anything. You also need to report this seller for that false positive with negative words and get eBay to remove those words. This seller can say no returns but that does not mean no refunds. So sorry you have to deal with this.