My eBay account was restricted for no reason. | Selling

an-57470 · 2024-03-01T15:50:36.130000Z

Hello, today I received an e-mail from ebay stating that they restricted my selling privileges and I was really upset. Because there is no reason, in my seller performance overview table I have 3 "Uploaded late" defects and 5 late shipping defects and i don't have any other defect and still, they are all considered to be above the standard And I don't have any "item not received" case for the last 1 year. when some of my defect were erased in April, I would become a top rated seller! My BBE rating is completely clear and it says "Compliant". I've sold tens of thousands of dollars item and I don't have a single negative feedback. All my customers are happy with their orders and I received this penalty while providing such good customer service. When I asked which order I made a mistake in, they told me I had just 1 order defect worth $1048, but there I only gave the customer a courtesy refund of $20 so he could buy accessories, and the customer showed his satisfaction by leaving positive feedback. A supervisor told me that I will receive an e-mail within 3 days and I hope my account will be opened, but I still cannot figure out why it is restricted, it is completely for no reason and I feel very helpless. Do you think my account will be opened? and what can i do more?

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My eBay account was restricted for no reason. | Selling | eBay Community