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My account has been permanently restricted from selling
This is a long post so I thank anyone who was willing to read it.
7/09/22- My account was hit with a periodic performance review where they hold your funds while reviewing your account. I have had my eBay account for 3 years, but recently just started selling in February. I was quite successful from the get-go and got hit with one in late March it went away after 3 days and I continued selling with no issues. I got one or two more sporadic performance reviews since March, but a lot of them only lasted like half a day at the most. With the one on 7/09/22 being the exception. I talked to a customer agent rep and they said it would be done by 7/14/22 and I was like perfect no problem.
7/11/22- Woke up and my account was hit with an MC011 which is where they temporarily suspend your selling privileges. The message they sent said an "Action" was required, but they did not state what exactly I needed to do. But through the messages, I was able to request they get in contact with me. They said the expected reply was anywhere between 24-48 hours.
7/13/22- I get a message from the "SR" team asking for documentation. They were specifically seeking documents in regards to my best-selling item. I sent all the necessary invoices within an hour of receiving that message. All the documents I sent I thought was good enough to prove where I got the item and good enough to prove that they aren't stolen or dropshipped, or anything that is against their terms of service. I upload the documents and I get a prompt saying it will take up to 3 business days to review the documents.
7/15/22- I get a message from eBay saying that my account will remain indefinitely restricted and that my account was originally restricted because it was in violation of eBay policy and that my behavior posed a risk to the eBay community. Which I am slightly confused about because I have been a Top Rated seller month over month since March/April and I have 100% positive feedback currently from those who did leave feedback.
Throughout this entire time, we tried to contact eBay through chat, eBay for Business, and phone support. With all of them leading to basically dead ends. I did however manage to speak to someone who was helpful enough to send another appeal to the people who made the decision. In hopes of trying to present more documentation and prove that I am legitimate.
TLDR: eBay has treated me wonderfully ever since I started in February and now all of a sudden I am getting my selling privileges revoked for no apparent reason. I've been a Top Rated seller for months and ship out everything religiously on time. The final punch to the face is that there are people who are still selling the exact same product I sell by the droves. As a hail mary, I ended up emailing the CEO of eBay and might send a letter to their headquarters if things get really desperate. They have around $3000 of my money for items that have all been marked as delivered but have yet to say anything about when they will release the funds to me in any correspondence.
Any help, advice, words of encouragement, or previous experience of getting this reversed would help immensenly. Thanks.
kh-cathy
·3 years agoHi everyone,
Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.
Thank you for understanding.
queenofcoinz
·3 years agoHello,
did you have any luck with your account getting re-instated?
lacemaker3
·3 years agoThe OP is no longer posting, and has not received any selling feedback for more than a year, so no, they didn't get their account reinstated.